(Closed) Imperfections on brand new MoissaniteCo ring. What should I do? (Pics)

posted 1 year ago in Rings
Post # 34
Member
3085 posts
Sugar bee
  • Wedding: March 2006

They do this with everyone. They downplay the flaws (um, there should be ZERO, let alone THREE) and make you feel like you’re being unreasonably picky, and they don’t accept responsibility. 

That is absolute garbage to say that even Tiffany rings have imperfections. That’s a lie and they know it. 

I’d request a refund, cut bait, and start over. It’s obvious where this is headed. They’re bullies. I wouldn’t let them keep a dime of my money. I was hoping they had gotten their heads out of their asses since they’ve had so many negative threads on here, and you would maybe be on the receiving end of a better business model, but I should’ve known better. I say don’t give them the benefit of the doubt past this point.

Post # 35
Member
3555 posts
Sugar bee
  • Wedding: June 2017

princessmiaofgenovia :  nope nope nope. your ring BRAND NEW RING should be flawless to the naked eye. hell, i have a platinum ering that i’ve been wearing every day for over 2 years now, and i have no dents or misshapenness. that’s BS. i DID deal with such BS when i first got my ring and i damaged it (I squished a prong when i dropped i abou 30 ft onto concrete). the first jeweler i took it to to get fixed did a terrible job – the prong looked like it had been chewed on. i had them re-do it twice, and then they scratched my sapphire!!! AND THEN TRIED TO LIE ABOUT IT. i took my ring back from them (they’re out of business now, btw) and went elsewhere – and the new jeweler did not make me feel like a fussy idiot. they immediately recognized the issues and fixed my ring up. my point here is that you can’t let them think that you are the problem. they are simple trying to avoid accountability. if i were you, i’d just return the ring and be done with it. if you want to keep the stone, then have them send the stone back to you and take it to a different jeweler for setting.

Post # 36
Member
4534 posts
Honey bee
  • Wedding: November 1999

princessmiaofgenovia :  Don’t mean to alarm you but in the last picture you posted of your ring (top view) it looks like the bottom corner of your bezel has a crack in the metal. Its the opposite side of the part you drew around. It could be an illusion in the photo but I’d take a good look if I were you.

I think MoCo has a habit of telling the customer they are over picky on purpose. Its like they try to blow you off in hope they don’t have to do the extra work. I would not accept that and make them fix it. I would also not bow into their demands of a fix for removing a post. If they don’t play ball, keep posting and dispute it with your CC company.

Those are very visible defects and for a new ring are not acceptable. πŸ˜•

 

Post # 37
Member
3555 posts
Sugar bee
  • Wedding: June 2017

hissoon :  if you ever have contact with them again, you can straight up tell him that the ring is not “handmade”. it’s CAST – it even says so on the Moco website.

Post # 38
Member
4534 posts
Honey bee
  • Wedding: November 1999

Posted a pic showing what I meant in my above post. Hope you don’t mind… 

Post # 39
Member
453 posts
Helper bee

ALso what’s that I’ve circled in green? Looks like it’s been chewed on. Is that on the ring or some sort of reflection? 

 

Post # 41
Member
453 posts
Helper bee

It doesn’t look too tight. Hopefully they can get the issues corrected quickly. I bet you are anxious to keep that gorgeous ring on your finger!

Post # 42
Member
415 posts
Helper bee
  • Wedding: March 2013

It’s beautiful !!! I can see all the imperfections you are referring to though. Bezels can definitely be problematic I think .. and i’d only trust a very high bench with a bezel especially on a fancy shape so i’ll play devils advocate on that.

but a wonky and dented shank is not ok. 

I do think they’ll make it right. I’m actually sending my wedding band back to them at the moment – i’m In Australia. It’s a pain but it’s small 3mm moissanite bought in 2013 the old style moissy and every stone has shattered on the girdle. I haven’t worn it for years and finally decided to do something about it.  They have been really great about it and have given me lots of options so while it’s a pain – you’ll get a perfect ring back. X 

 

 

Post # 44
Member
636 posts
Busy bee
  • Wedding: October 2018

OH.  MY.  GOD!  After all the negative reviews on this site over just the past month, it is beyond comprehension that the folks at MoCo have not learned basic customer service skills. 

Maybe no one has taken the time to teach them.  Since we know its almost certain that they are reading this, let me demonstrate for you.

Customer who just gave you a big chunk of cash for arguably the most important/sentimental piece of jewelry they will ever wear:  “hello MoCo, my ring isn’t right.  It is misshapen and has flaws in the bezel”

What MoCo SHOULD say:  “i am so very sorry we didn’t make your ring correctly.   Here’s what I’m going to do.  I’m going to send you a return lable so you can ship the ring back to us at no charge and if we cannot correct our mistakes on your current ring, we will make you a new one.  Again, I am so sorry, but I promise you we will make this right”

Instead of:  “No ring is perfect and you are being unreasonably picky to expect that your ring be round without nicks in the band and that the bezel not be irregular.” 

Do you see the difference?

No need to thank me, we’ll just call it a public service.

 

Post # 45
Member
345 posts
Helper bee
  • Wedding: September 2016

A lot of bees have had some trouble lately with MoCo, especially regarding them advertising “natural mined diamonds” as the side stones and plenty of them ended up being plain old moissanites. Furthermore, they later updated their TOS and stated that the natural mined diamonds were actually “lab made”. Also, recently there have been other posts about the quality of their rings regarding them having a lot of flaws and MoCo has been unwilling to work with these bees to fix the issues. I can’t remember who, but one bee ended up getting an effed up ring like 2 or 3 times before she ended up asking for the refund, and their customer service was sh*t.

They are a shady AF company and I would honestly ask for a full refund. 

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