(Closed) Imperfections on brand new MoissaniteCo ring. What should I do? (Pics)

posted 1 year ago in Rings
Post # 46
Member
541 posts
Busy bee
  • Wedding: October 2018

baunie :  not only shady af, but stupid af as well.  They must be making money hand over fist if they have no problem with customer after customer posting about their piss poor service on probably the most popular site for moissanite research.  Effing idiots.

 

Post # 48
Member
745 posts
Busy bee
  • Wedding: March 2000

princessmiaofgenovia :  oh girl I knew they would

be back on here stalking the forum again I guess they have just become a tad bit smarter and stopped replying on here and now just use it against the customer in private!

ugh I truly hope you get a perfect ring back!

 I have personally never ordered from them and after everything I have seen recently I never will but DO NOT LET THEM MAKE YOU FEEL AS THOUGH YOU ARE BEING PICKY!

 I bought my platinum and diamond semi mount used and there was no dents or scratches or wonky band you paid for a ring that was not mishapen or dented they need to provide it πŸ˜‰

Post # 49
Member
541 posts
Busy bee
  • Wedding: October 2018

princessmiaofgenovia :  it absolutely makes sense and it is so creepy that they stalk these boards and “use” what they read against the customer.  Its indicative of the culture of the company, looking for ways to get over on their customers instead of just doing things right, providing a quality product and then standing behind the product after the sale. 

meliamartinez31 :  you’re giving them way too much credit if you think those idiots aren’t responding because they have gotten smarter.  They aren’t responding because WB kicked them off the boards due to the exact behavior princessmiaofgenovia :  is talking about.  They were cross referencing comments on the boards against their customer info to figure out who was speaking out about their unsatisfactory experience even well after the fact.  Then they would email those customers out of the blue,  much like a stalker exboyfriend who won’t go away. They can still read the boards, but they can’t comment.

Post # 50
Member
745 posts
Busy bee
  • Wedding: March 2000

Goirishgrl :  I was just saying they aren’t on this post like they were the other ones πŸ™‚

thats what I meant by getting smarter maybe slicker would be a better term idk they are a shady ass company either way and should never been on these posts in the first place they made the customer feel as though they were being cyber stalked ya know its all so screwed up and not at all business like!

actually they were being stalked   

Post # 52
Member
745 posts
Busy bee
  • Wedding: March 2000

princessmiaofgenovia :  it is not dramatic it is exactly cyber stalking and while they can’t openly say anything on these threads anymore tgey are still using them which is completely wrong!

Post # 53
Member
492 posts
Helper bee
  • Wedding: July 2015

This is such a shame. I’ve been buying from moissanite co for many years and it’s only in the last couple of years that their customer service has got so poor and their communication style so shady. Something must have happened a couple years ago for this to have happened. All my dealings with them (bought a necklace, earrings, eternity ring and engagement ring) have been smooth, and great quality products, but I haven’t used them since 2016ish and I’m seeing more and more complaints on these boards recently. Plus it’s hella shady to be stalking these boards and quoting them in professional emails.

Post # 54
Member
1846 posts
Buzzing bee

Ballet parker and ibtyen. Moissanite co Is doxxing people again from here. Is there further action that can be taken against them by wedding bee?

Post # 55
Member
361 posts
Helper bee
  • Wedding: September 2016

princessmiaofgenovia :  That’s actually so scary that they’re cyberstalking you. I’m so sorry πŸ™

Post # 56
Member
35 posts
Newbee

baunie :  if they are shady AF then where should we go to get a F1 H&A simple solitare ring? It’s a shame Charles and Colvard don’t have more designs … πŸ™ Also don’t know if it matters but I’m in Australia. Thanks !

Post # 58
Member
745 posts
Busy bee
  • Wedding: March 2000

princessmiaofgenovia :  ugh hun I am sorry it really shouldn’t be this hard!!!

your ring should have been perfect the first time!!!

Post # 60
Member
515 posts
Busy bee

It’s taken soooo long for you to get this repair process started!! I hope they’re able to correct the issues and get you a quality ring. Mine was back and forth for about 3 weeks and it felt like forever! Hope you had fun on your holiday and enjoy your new home!

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