Post # 1
So the day of the wedding we were pretty impressed with the photographers and received a lot of compliments on how quick and professional they were. There were some really nice pics taken of me and my Mom when we were getting ready and a few we were asked to pose for twice so they could get a good shot. The pics were posted online this week and when I went through them there is only ONE picture … the rest are missing. We were also missing a good picture of the wedding party, there were two silly ones but nothing really nice and I clearly remember taking the picture. So when I called the photographer and asked her about the missing pictures she told me that if they weren’t there they either didn’t turn out or someone had their eyes closed etc. I told her I didn’t care, I wanted all my wedding pictures and she responded by telling me that I could not have them. That it’s their business’ reputation on the line and if they aren’t happy with the quality of the picture then we don’t even get to see it! I was so happy with them at first and now I’m so disappointed. My Mom is really upset, there is a picture of me putting everyone else’s coursage on except her, and a picture of me with everyone else in my family except her… I don’t know how to deal with this other than going back home, getting our hair done and dressed up again and taking more photos…. I get that the photographers wouldn’t want really bad pictures out there with their name on it but this is really important to me – she said she got the shots… so what the hell happened?!! I’m extremely pissed and while I had planned to give them a good review now once I get my pics back (since I already paid) I will tell them how I really feel 🙁 It just doesn’t seem fair, you pay so much for these services and then don’t even get all your pictures! Not cool!
Post # 3
Ugh, that sucks. You must be so frustrated – I know I would be!
Do you have a contract with the photographer? I’d look through your contract and see exactly what it says. Do they specify that you will get all the pictures, or only a certain number, or only ones they deem good enough? Depending on what your contract says, there may not be anything you can do about it. Some photographers just operate this way and will only give you the pictures they edit and consider good, while others might give you all the pictures they’ve taken, regardless of quality.
So sorry you’re dealing with this!
Post # 4
I agree I would go back to the contract and see what that says.
If the contract doesn’t say anything about it then maybe you can ask the photographer to print you copies but not give you rights to these. I would assume they are scared that if they give you the digital pictures and copy rights to these pictures then if you really wanted to you could post all over the internet how bad of photographers they are. Maybe if they print you copies of these pictures and don’t give you the rights to them then maybe they would be willing?
In the mean time, I would be very careful about what you say and how you come across to them. They are trying to protect themselves from a customer ruining their company with these bad pictures. There is no way they are going to give these to you if you are already upset/disgruntled. If you remain calm and discuss it with them then you might have a better chance.
Post # 5
I could see how they’d omit them intially but it seems like if you ask for them they should give them to you or at the very least let you see them.
Some people just consistantly do not photograph well so what they would omit because it is a “bad picture” could be very typical for a particular individual (my brother 95% of time has a weird smile and my aunt ALWAYS blinks but we would never have any pics of them if we didn’t include some bad ones).
Post # 6
As a photographer, I know, it happens. There’s been times where I take a shot, look at it on my screen (camera’s only have a few inches to preview the pics) & it looks good. When its on my computer, there’s been times when someone blinks or the camera’s focus changed, or something happens that you just can’t see in a few inch preview & it just looks bad when its bigger. So I’m sure your photographer would love to give you the pic, but it just didn’t turn out. Its super hard to get every single pic exactly perfect,
You can try asking her for a print of that photo without rights & that you won’t pass it around. Some photographers won’t do that because nowadays you can just scan a photo & make it digital. Personally, if there was a photo that wasn’t too great & the bride asked for it, I’d do it… but if it was really bad than I probably wouldn’t. Yea, I would feel bad that the bride didn’t get that particular photo but if photography is my life, I don’t want my work to be reflected badly. However, I’m sure she doesn’t want you to be unhappy with her over that, either.
Most photographers don’t give you all the pictures they took, especially group shots, they usually take quite a few & then only give you the good ones out of those. I hope you get your missing pics or work something out with her!!
EDIT: Also, I agree with caszos, be nice to her & not rude. If someone’s really rude to me they usually don’t get far because if they’re this unhappy already, nothing will probably please them. Plus I don’t like when rude people get their way, it just shows them rudeness works. NOT saying you’re doing this!! However, if someone’s nice & calm, I usually go out of my way to make them happy. Cause if you show that your nice, I like niceness & I’ll also beleive you. I’m an office manager & I work with A LOT of customers, & the rude customers I don’t tend to bend the rules at all. Also, saying that you’re very upset & won’t recommend them to anyone (again NOT saying you’ll do this, but I’ve heard this so many times at work) & how they’ll badmouth us, etc… well, we won’t work with you again. We don’t respond to threats like that & there’s no way you’re getting your way now.
Post # 7
Oh no! I never even thought about this. I may have to ask our photographer what her policy is. I don’t care if someone is blinking if it is a moment i want to have documented. I hope you are going to be able to get at least a copy of them :/
Post # 8
The same thing happened to me. I noticed that the picture of both of families together wasnt there so I emailed to ask and got the same response. Problem is, it was hard for me to say anything because I knew them from work as well. And there were little kids that were cranky, I didnt care if they were looking at the camera or not!
My SIL got the benefit of it when she booked them and made sure to tell them she liked pictures where people werent all looking, etc so while I paid more money and got 450 pictures, she paid less and got almost double the amount. One of the best pics from my BIL’s wedding was one where there were 4 of them and no one was looking at the camera, 2 were laughing hysterically). A normal photographer probably wouldve thrown it out!
Can you try talking to them and telling them you will sign a release that you will not put them on a website or submit them to a magazine? I totally get both sides of the story but maybe if you guarantee you wont be submitting the un-chosen pics to be featured anywhere they will ease up?
Post # 9
So I’ve tried everything, in the nicest way possible, to get my pictures and they won’t budge so…. we’re doing a re-shoot! I’m having everyone (who is local) dress up again, getting my hair done, etc. and a friend is going to take the pics. I’ve decided not to say anything further to the photographers until after I have the pics. It really sucks that there are some pics I will never have that are classic wedding pics but in the end I blame myself for not fighting harder for a bigger budget for photography. Note to others, this is one area you don’t want to cheap out on!
Post # 10
So I did the reshoot, and we got all the missing photos re-done except for one. The wedding party. Half of which travelled across the country to be here and she still won’t give me the picture. I begged her on the phone a couple weeks ago and after she completely disrespected me and told me off with all kinds of attitude she finally agreed to give me the print, but not the digital file. I am willing to take that if it’s all I can get so I was happier… until my sister met with her to get the photos and she lied to her saying she never said she would give me the print. So here we go again! The worst thing about all this is it’s ONE picture that obviously means a lot to me to have and the reason she won’t give it to me is because there is half a car in the background. Well… in another picture that she DID give me there is a person walking behind us… what is the difference?!!!!!
I am so angry, upset, losing sleep over this. I am being screwed over and being treated with such disrespect I cannot believe this woman! So now I am having the contract looked over by a lawyer and submitting a complaint to the BBB as well as writing up a shorter version of the complaint to post on every wedding website, social networking site, etc. I hate that I’ve got so much negative energy built up inside over this, but I can’t leave it be… it’s become a very personal thing to me and I just can’t understand why and how someone who is trying to run a business can be so closed-minded when it comes to her clients. When I asked her to look at it from my perspective, that it was my WEDDING DAY she blew it off like it was nothing. What kind of wedding photographer acts like that? What kind of wedding photographer completely overlooks her clients wishes just to – as she says – save her reputation. Well, if she thought her reputation was going to be ruined by giving me ONE picture wait until she sees how much it’s going to be ruined by not giving me the picture. Hope ONE picture was worth it cuz she’s going down!
ughh! had to get that out!
Post # 11
That’s awful! I’m so sorry you had to go through that. Any chance you want to let the rest of the hive know so they can avoid her?
Fight for your rights, it sounds like she’s messed something up in the image and doesn’t want to admit to it, tell her you don’t care about whether or not it’s technically perfect and just want the image. I’d go so far as to ask for the raw file then see if you can get a friend who knows photoshop to work with it for you.
Post # 12
Wow, that company is insane! If you’ve done EVERYTHING, and gone the nice way about it, then played hardball, you have EVERY RIGHT to give bad reviews on all the sites!
You’d think they would take into consideration how simply EASY it would be to just hand the photo over, rather than get their company name and reputation blasted to pieces on the internet. I’d rather have one bad photo out than a nasty review written, anyday!
Post # 13
This is an odd situation..
Was this a budget photographer? Usually if someone has their eyes closed we can edit a photo where the person has their eyes open and impose it onto that image (which is why I take multiple images while doing portraits).
I would call them back and calmly tell them you would like all the photos or you will be leaving negative feedback and see what that will do to their reputation (you may want to leave that last part out 🙂 If you compiled a “must have” list and the photographer missed the shot.. you may have a case and be able to take them to court.
For weddings, I give my couples ALL the digital negatives with the exclusion of the bad ones (eyes closed, someone look beyond terrible, etc..)- but for important pictures I always take 4-8 photos.
Post # 14
How awful :(. What does your wedding contract say? I understand not wanting to give out bad pics, but backgrounds can be blurred out & eyes can be transferred from one pic to another. You don’t have any pics of your bridal party? I think you should definately take her to court & she should help recoperate your losses for having to reshoot everything.
What did your lawyer say?
Can you please let us know who she is, so it warns other brides who are thinking of hiring her?
EDIT: I’d go with the poster above mine’s advice & calmly ask for that photo, saying your sister didn’t get the bridal party print with the others. If she still refuses to give you the pics, I’d take her to court. Did you get your other redone pics back? How did they turn out? If you haven’t gotten them back yet, wait til you to do before you bring up the bridal party print/ threaten anything.
Post # 15
Sorry, but a “must have” list doesn’t really give her a case because most likely this photog has it in her contract that she is not responsible for missed shots. I honestly believe, short of a miraculous loophole in the photogs contract, she won’t get anything from a lawsuit but more bills, headaches and built up hate. However, it doesn’t hurt to threaten.
What do I think happened? I don’t think there was just a “car” in the background or something stupid. I think the shot is completely and irrevocably effed up or else with all the begging an pleading for that ONE shot, she’d have given it to you by now. Here is how I would approach the situation. I do not recommend this type of approach in general, but in your case it is clearly a last resort.
“Dear Stubborn Photog,
Since you seem so insistent upon not releasing this ONE image I have repeatedly begged and pleaded for, I have to assume the photo is completely and irrevocably messed up. If you just send me the RAW file (I only say RAW because in this case you want to be sure it IS what the original looks like) I will accept the fact that there is nothing that can be done to make a photo appear where there is none to be had. I can accept my losses and move on.
However, if you don’t show me the photo at all, I will be forced to keep considering and fighting for an image that I still have to assume exists and is not completely messed up. This fighting will be done in court, where my laywers will be looking for holes in your contract regarding missed shots.”
Post # 16
So here’s the thing, she did show me the picture. When I asked for it she uploaded it onto her website with the others and told me I could LOOK at it but I can’t have it. So I have seen it and yes, it is half a car in the background, otherwise a perfect picture, and still perfect despite the car in my eyes. Another picture in the same set has a person walking by in the background. Two of the other “silly” wedding party photos have cars in the background. What is the difference? Nothing. I feel so stupid for not at least taking a screenshot when she put it on the website. After we had a conversation regarding this photo (I wanted to put it in our album) I decided that was what I would do if it was all I could get and by the time I logged into my computer she had taken it off the site so I couldn’t even see it anymore.
This situation has gotten even worse since my last post and this woman is really playing hardball. Because of a comment my friend made about me researching my legal rights she is now refusing to honor the agreement we made to swap the engagement session for an extra album (I want to give one to each set of parents and we discussed this long before the wedding and she was fine with it) Now she says we cancelled our engagement session and are only getting one album because that’s what the contract says, even though we made a verbal agreement to change the package. She knows that she is completely unjustified in not giving me the picture and the album and for some reason seems to get pleasure from screwing me as much as she can. This is actually starting to cause problems in my new marriage because she has upset me so much I have been really depressed and angry for the last couple of weeks and he’s sick of it. He wants to call and blast them but I won’t let him because it is such a touchy situation and we really need to think about every move we make. I can’t let her play me like this, she knows exactly what she is doing is wrong and it’s all a big game to her not to mention completely unprofessional. Unfortunately she knows how to play very well and I don’t want to play at all so I’m giving up. I called, told her we are not taking any legal action and asked her very calmly to honor our verbal agreement and give me the second album as promised and I will drop the issue about the missing pics. If we receive both albums then I’m cutting my losses and moving on with my life. My husband still wants to file a complaint with the BBB so I told him if we don’t get the second album as promised the we can go ahead but I’m not letting this horrible woman get me down anymore. I have had the contract reviewed by a lawyer and it states that all digital files will be turned over to us, which obviously hasn’t happened. But by the time we get to sorting this out through legal action they will have deleted all the files anyways (if they haven’t already) so all we’ll be getting back is money if anything which I guess is better than nothing right? I just know it’s going to be a long hard road so I’m crossing my fingers that they realize how stupid they are being and just give us the albums so I can cut my ties with them and forget they even exist!