(Closed) In tears from how I was treated at L&H bridal!

posted 6 years ago in Delaware
Post # 3
34 posts
  • Wedding: September 2013

UGh. sounds awful.Leave a comment on thier business page on weddingwire and the knot if they have one. Warning for others


Post # 4
404 posts
Helper bee

Oh my gosh, poor you! how very very horrible of her.

I’d just tell everyone about how bad it was, if you know her name, name and shame! They offered to do a service, the do outside alterations, so it shouldn’t be an issue! Or at least she should do it and be lovely to you and then b*tch about you to other employee’s once you’d gone home. ugh, some people totally suck.

Post # 5
8695 posts
Bumble Beekeeper
  • Wedding: September 2013

Yes, I agree. I would tell EVERYONE and give her a bad review on everything (here, weddingwire, theknot, yelp) AND include the lady’s name!

Post # 6
1684 posts
Bumble bee
  • Wedding: May 2014

I think it’s simply a sore spot for bridal consultants. 

They make their bread and butter on selling you a dress.  They put in a few hours of their time.  They help you search for that perfect dress, and then they have to hold their breath and pray that it will result in a comission.

It’s been very hard for these women because they have to compete with the internet.  These brides come in, try on dress after dress until they find the right one, and then head home and buy it online. 

The online prices are tremendously under cutting the bridal boutiques.

So, maybe she’s been scrambling to pay a bill and has had an awful day.  And there you are, walking in with the lovely dress she helped you pick out which you purchased elsewhere.

That doesn’t give her the right to abuse you and make you cry, but you can see how she felt like bringing that dress in was kind of a slap in her face.

I hope you find a new seamstress.  I’m sure you will find the rest of the dress fitting fun Smile

Post # 7
389 posts
Helper bee
  • Wedding: September 2012

Wow, I’m so sorry this happened to you! You’re right, that woman was completely out of line and I would make sure that people know about it! Is there a manager at the store you can talk to aswell? 

I’ve worked in retail and I know how much it sucks to have a goal to meet, and try and sell people things and have them go home empty handed, but guess what – that’s the job. A lot of it is a numbers game. The woman flipping out about you coming in and actually giving them business is completely backwards. If they said outside alterations are ok, then that’s that. I mean, at least she’d have the money from the alterations, instead of ending up with nothing! 

I hope you find a great seamstress who actually values a customer!

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