Independent bakery not communicating

posted 1 year ago in Food
Post # 2
Member
9606 posts
Buzzing Beekeeper
  • Wedding: July 2016

yikes.  I wouldn’t trust them either.  I’m sorry you paid the deposit before the contract was up to par–I never agreed to do that precisely because well.. this shit can happen.

Was the deposit terribly large?  If it was $100 or less I’d consider it a lesson learnt and find another bakery… 

Post # 3
Member
816 posts
Busy bee

100% find another bakery, and post your experience in a review, they shouldn’t be able to treat customers this way, you have been MORE than patient with them!

Post # 4
Member
366 posts
Helper bee

Go and talk to them in person. 

I have a friend who was having similar issues but with the DJ.  I ended up contacting him and making an appointment to discuss possibly hiring him and brought her along so she could speak with him in person.  It felt a little deceptive to me but the appointment I made was just a “gathering information” visit and I happened to bring along a current client who already had a contract with him, so….she got to resolve thing with him and he ended up apologizing for ignoring her.  

 

Post # 5
Member
7851 posts
Bumble Beekeeper

Yeah I would take your business elsewhere if you can afford to do so. This is beyond ridiculous and you’ve been extremely patient. I’d then write up an honest, detailed review and post it everywhere: Yelp, Facebook, the Knot, Google reviews, etc.

Post # 6
Member
55 posts
Worker bee
  • Wedding: October 2018

I’d 100% ask for your deposit back!

Post # 7
Member
577 posts
Busy bee
  • Wedding: September 2018

Ask for the deposit back. If they don’t give it, then just consider it a loss. Report them, and find someone else. I wouldn’t trust them to do it at this point. 

Post # 8
Member
733 posts
Busy bee

I work in the wedding industry and yes, it does get hectic during wedding season, but there is no excuse for not getting back to customers in a timely fashion. On the rare occasion it takes more than 24 hours to respond to their e-mails, a sincere apology is offered. 

This company sounds highly unprofessional. They might deliver on the day, but the stress leading up to it won’t be worth it. If you are able to forfeit the deposit, I would go with another bakery and leave them negative reviews wherever you’re able.

Post # 9
Member
9606 posts
Buzzing Beekeeper
  • Wedding: July 2016

bostonbee2018 :  right.  I had some vendors take a few days, heck occasionally I’d have to wait a week or two and be the one to follow up with a “hello?”

but when they did get back to me they were ALWAYS apologetic for the delay.  The few who didn’t and/or couldn’t manage to make a contract look right didn’t get a downpayment or my business!

What OP’s bakery is doing is so not ok!

OP–another thought: if the downpayment is more than a hundred dollars or two, get wedding insurance.  It’ll cost you a couple hundred dollars but basically if a vendor doesn’t show up on the day of, or falls through last minute, the insurance will cover your loss.  Its not fraudulent cus technically you have no idea if they’ll follow through or not… its not like they’ve said they won’t, they’ve just been assholes…  The added bonus is it’ll of course cover a lot more than just the wedding cakes, so if anyone else falls through, or someone gets sick and the wedding has to be canceled, or your dress is ruined.. it’s covered.  

 

Post # 10
Member
1350 posts
Bumble bee

Can you get your deposit back? Even if you can’t (non-refundable), see if you can eat that cost and go with someone else. In my experience, you’re best to go with a trusted, reputable, professional bakery who give you what you want and deliver on time!  I have had friends go with “home-based” bakers to save money on the cake and things didn’t work out.  Believe me, you are best off to find a bakery that is highly referred and professional.  No matter how busy they are, there is no excuse for treating clients like that.

Post # 11
Member
1614 posts
Bumble bee
  • Wedding: October 2018

If you can get your deposit back bee, do it and go somewhere else.  There are hundreds of bakeries out there that don’t treat customers this way.  Find a more professional one and give them your money.

Post # 12
Member
3713 posts
Sugar bee
  • Wedding: November 2019 - City, State

I think it’s time to find a new baker. I would email them and request the deposit back since you still don’t have a correct contract and not for lack of trying. If they refuse, state that you don’t want to leave a negative review for them, but you will if they are unwilling to refund you. I’m a small home-based bakery and do lots of weddings. The longest it has taken me to respond was 24 hours and I always apologize for the delay. Their behaviour is incredible unprofessional!

Post # 13
Member
1623 posts
Bumble bee
  • Wedding: October 2019

Get your money back and find a new baker. 

If they won’t give you your money back, post emails to BBB.org, google reviews, yahoo, wherever with the evidence of the emails with 2 stars so people know not to use them. 

Hopefully they’ll get the hint and treat their customers better next time. 

I bought a $50 print off line from an IG artist. After 6 weeks (I was told it would be at least 2 weeks lead time), it was radio silence, so I wrote in to their email twice. *radio silence*. I then reported them to paypal and they responded. 

SHITTY customer service. 

Just because you’re a good artist/good employee DOES NOT a good business owner make you. 

Good luck Bee!

Post # 14
Member
479 posts
Helper bee
  • Wedding: July 2019 - Southampton, UK

Find someone else, even if that means losing your deposit.

 

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