Indochino NO, or he can't raise his arms

posted 2 years ago in Dress
Post # 2
178 posts
Blushing bee

I’d be SO pissed!

I don’t know about your legal system, but if it happened where I live (Germany) you could now demand the ‘driving’ money, a compensation for your time exposure and either the money for the alteration wherever you want, even if it was much more than indochino would have charged for it or you could buy any other similar quality suit and charge them with the cost gap plus you’d get your money back. And for sure, after the wedding I’d probably even sue them for that money.

Maybe there is anything similar you could do to get compensation for your costs and, first of all, I hope you find him a suit that suits! 😉 Wishing you well!

Post # 3
1960 posts
Buzzing bee
  • Wedding: October 2016

murphybobbitt :  I’m sorry y’all had such a bad experience! My husband got his suit for our wedding at Indochino and had a super easy and great experience with the Indochino in SF.

Post # 4
251 posts
Helper bee
  • Wedding: December 2017

Ugh that sucks, I’m so sorry to hear it! Fiance and Best Man got their suits at Indochino – Best Man’s suit came in with no issues but Fiance has had to go in twice to correct issues.  He was measured at the first appointment, but the shirt & suit came in with sleeves too short and pants too tight in the bum & thighs. They remeasured and measurements remainded the same but the suit was clearly off (production error) so they remade everything.  Now the shirt & jacket are fine but the pants look like inverted triangles – the thighs are HUGE! So they’re fixing those in-house.  Fingers corssed that will be the end of it.  Production seems to be a big issue for them sometimes, and that really sucks that they won’t help during wedding season.  FI said he won’t be buying from them again – end product comes out fine but not worth the hassle. 

Post # 5
288 posts
Helper bee

So sorry to hear! My Fiance thought about getting his suit at indochino too but the bad reviews scared him off. He went to suit supply instead and they did a fantastic job. 

Post # 6
1700 posts
Bumble bee
  • Wedding: May 2016

What a bummer!! We buy made to measure for Darling Husband all the time and generally have had fabulous experiences with made to measure suits from indochino. Our tailor even encouraged us to start using their rebate program for tailoring and raved about their customer service. Perhaps contact the company and tell them what an unusually bad experience you had and demand they remake the suit with proper measurements? If they do anything less perhaps let them know you will be sharing your experience on sites like Yelp too. 

Post # 8
9 posts
  • Wedding: August 2017

We feel your pain! We are also having issues with the West Ed Indochino. Ordered in May for our August elopement. Suit came in pretty quick, but jacket had sleeves that were too short and the pants were too tight in the thigh. They kept the pants for in-house tailoring and told us 2 weeks. He ordered the shirt at this point and they sent to  remake the jacket. Both arrived within 3 weeks, jacket fit but shirt was too tight and sleeves too short. Each time, the measurements were the same, clearly production errors. Fiance did actually ‘Hulk out” of the shirt and they sent the order to have it remade, that was beginning of July. 
Except they didn’t. The order never got made, we’re now 3 weeks away from our wedding, and about 18 days before we leave the country (we’re eloping in Italy).  The pants were just finished last week, and that was after hounding them. We continued to get the “we’re really busy” excuse. Except that’s not our, the customer’s, problem. A business needs to adjust if they are backed up, hire more people, contract it out, something, but that’s not our problem. From the beginning, the only thing that fit straight away was the vest!

We are still waiting back to hear about what the “RUSH” on the new shirt means. We’ve been dealing with the manager except she is terrible at communication, promising to give us an update the next day and then nothing a week later until Fiance follows up.  

Production errors do happen, but they need to address them. The blatent disregard for customer service and communication is entirely avoidable.  FI has decided that if the shirt is not ready by next week, we want a refund and he will go somewhere else to get the shirt- I’m sorry that your Fiance doesn’t have the same option and hopefully your seamstress will figure it out. 


Post # 9
3536 posts
Sugar bee
  • Wedding: June 2017

murphybobbitt :  I didn’t read the whole thing, but Darling Husband is now on the third iteration of his wedding suit being remade with indochino (our wedding was 6 weeks ago, and they didn’t managed to get a properly fitted suit for him that we ordered at the beginning of March for a mid June wedding). Sorry you’re dealing with this; indochino does suck. 

Post # 12
9 posts
  • Wedding: August 2017

murphybobbitt :  

murphybobbitt :  I’m sorry to hear the seamstress can’t make it work because the jacket wasn’t made correctly.  I don’t know if they are putting a  RUSH on it but we’ve just found out that the RUSH for FI’s shirt means it “should” ship on August 10th. That’s a full month after it was supposed to be ordered and nearly 3 weeks after we started asking questions. IMO, that’s not any faster than a regular order and certainly not “rush” in these circumstances. We’ve told them it’s not acceptable as we leave for Italy on Aug 18th and are currently waiting for a refund. We are going shopping today to find him a shirt. 

I wouldn’t be confident you would get the jacket in time as well but my fingers are crossed for you both!

Post # 14
9580 posts
Buzzing Beekeeper
  • Wedding: July 2016

Geez! I’m so sorry that sucks!

Darling Husband got an indochino suit.  We did the measurements from home and luckily the issue was just that it needed some fitting, so he went to a really great tailor who (for about $250..) made the suit fit great.  Indochino reimbursed $75 of that I think, and we paid the rest.  We got the suit (regularly $800 or so–it was the most expensive fabric indochino has) for about $375 so overall we were still ok with the extra alteration costs. 

So sorry your experience has been so terrible though, must be so stressful!

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