Post # 1
Yesterday my Mom noticed a mistake on our wedding invitation wording. She was addressing the last invitation and needed to spell "lieutenant" so she looked at one of the extra invitations. To her surprise it was spelled "lieutentant"…..
We received the invitations back in December and none of the many, many people who saw them noticed this typo! I was able to pull up the proof that was sent to us prior to printing and it was spelled correctly there, looks like someone must have messed up after I gave the okay.
Help! What should we do? The invitations are all glued onto the envelopments and sealed in their addressed envelopes. If we call the company and ask for a reprint (which they may or may not pay for this late after the print date) we will also need new envelopes, new envelope linings, new envelopements, and to take many more hours to reglue the invites.
You cannot even believe how pissed off/disappointed/upset I am!!!
Post # 3
And the invitations were supposed to go out at the beginning of next week!
Post # 4
Oh no… so sorry this happened.
If the final proof you approved was correct, you should be able to go back to the place you ordered your inviations and get them to quickly print another set right? I know if the proof was wrong then there’s nothing you can do about it, but from here it sounds like it’s the vendors fault. Have you tried to contact them about this situation yet?
Post # 5
For sure contact your vendor because they will be required to fix this!
Post # 6
Absolutely get in touch with your vendor. Don’t be too accusatory, as that will put them on the defensive. Just explain that you approved the correct spelling, and the wrong spelling was sent to you. In my experience they will not only reprint them, but will probably offer you a discount and do a rush print job. Out of interest, did it say Lieutenant on it because either you or your Fiance is in the military? Because in that case (as a military fiance myself) I would strongly recommend re-doing them. A non-military person might not notice it, but someone in the service definitely will and it might be seen as a mark of disrespect that the rank was spelled wrong. I’m so sorry this happened to you!
Post # 7
First, I would decide what it is that you want. Do you want them reprinted so that you can redo everything? If your proof was correct, your vendor should fix them – unless they have a policy concerning how many days you have to review your order and get back to them with any issues. (And they might – just like some stores have time limits on returns.) It also sounds like even if you get the reprint for free, you’re going to have costs associated with envelopments and envelopes, and of course, your time to redo everything. Or are you just looking for a refund of part or all of the cost of your printing?
Whether you really want or need to redo some or all of the invitations has to be your decision – and londonladybug as a good point – in your case the implications may be more serious than with your average typographical error. However, speaking as someone who has done some work in the service industry, you do need to know what you would like the vendor to do for you before you call them about this. They will probably have some standard policies, and can easily tell you you what they can do to make things right, but if it’s not what you want, you’ll just end up more frustrated.
Good luck, and let us know how it turns out.
Post # 8
Your printer would probably reprint the invites for free. However, I do agree with suzanno that you should really know what you want before calling them. A clear plan would save you time and lessen frustration. Either you ask for free reprint or a refund. Full refund would mean you might have to send the "old" ones back (which of course would be a problem since you have already attached them on envelopements). Partial refund would be possible even without you sending the "old" invites back. Or you can ask your printer to redesign you an invitation into something more grandeur so that you may not need envelopements anymore.
Post # 9
I’m dealing with a similar situation now too. Our proofs were correct, but when they came printed they were crooked and not aligned properly. Ours need to go out at the end of the month and we still haven’t received new ones yet. I’ve been going back and forth with the company for weeks now, and it’s like playing telephone. She has to go back and forth with the printing company. Truly frustrating, but there’s no way I’m sending out crooked invitations!