(Closed) Invitations designer won’t return my e mails!

posted 10 years ago in Paper
  • poll: What should I do about the non-responsive printer?
    Sit tight, I'm sure she'll get to it! : (1 votes)
    5 %
    Ask Etsy to help you get your money back -- this is unacceptable. : (8 votes)
    36 %
    Send her another e-mail and ask if she is still planning to do your project. : (10 votes)
    45 %
    Other : (3 votes)
    14 %
  • Post # 3
    Member
    1042 posts
    Bumble bee
    • Wedding: May 2010

    I would say that you should contact Etsy and let them know that the vendor is being unresponsive. They will probably contact the vendor and this should help jump-start your contact again. Good luck:)

    Post # 4
    Member
    4 posts
    Wannabee

    Wow, this is very unprofessional behavior.  I own a stationery store and we would never not answer customer emails – we try to answer back within the hour and at the latest within a day.

    If there is a phone number you could try calling, otherwise if your email attempts have failed you should try emailing Etsy as Miss Burgandy suggested.

    The only thing I could think of that might be happening is that your emails have been caught by a spam filter.  However, if she responded back to the same address before, that is probably very unlikely.

    Post # 5
    Member
    7052 posts
    Busy Beekeeper
    • Wedding: July 2010

    I agree with MB!  There is no excuse for poor communication.  The economy is slow and vendors should be thrilled with having work right now!  I know it’s getting to be busy season, but still no excuse.

    Contact etsy and tell them the situation.  They should clear it up.  Hope all goes well with your invites.

    I have dealt with two etsy vendors in the very recent past and had nothing but good experiences btw. 

    Post # 6
    Member
    5822 posts
    Bee Keeper

    Ugh.  E-mail is the bain of a bride’s existence.  Pick up the phone.  Call her.  Speak to a real person!  E-mails can be so easily lost, overlooked.  E-mails are easy to ignore.  They move down day after day until they’re not even on the same page anymore.  I suggest you make a phone call to find out what is going on.  If you are unable to reach her by phone within a week, then I would leave her a message and send her an e-mail saying you are unhappy with her service and intend to seek repayment through Etsy.  If that doesn’t get her attention, seek repayment, and find a new printer.

    Post # 7
    Member
    2030 posts
    Buzzing bee
    • Wedding: December 1969

    I would try one more time to contact her, and include a note that if she does not respond, you will have to get etsy to intervene. Etsy has very strict policies about sellers, and just your one inquiry could get her shop permanently kicked off etsy. That’s pretty extreme, especially if she has a good reason why she hasn’t responded. How is her feedback, is it mostly positive, then it’s likely she is working on your stuff and will get back to you when it’s ready.

    Post # 9
    Member
    51 posts
    Worker bee

    Etsy isn’t a whole lot of help when it comes to these situations, but, you should have their mailing address and real email (not etsy convo) from the purchase you made. 

    You might want to also check their shop header as even though shops are suppose to use the vacation mode when out, I have noticed that not everyone does.

    And even though it is nice to be, well, nice about it, a month with no return correspondence is not okay, especially when you have made a payment!  

    Post # 10
    Member
    2434 posts
    Buzzing bee
    • Wedding: September 2008

    Perhaps post a comment on her blog about not hearing from her.

    She might not want the bad publicity on her public blog?

    Post # 11
    Member
    48 posts
    Newbee

    Give her a benefit of a doubt. Maybe something happened.

    Do send her the e-mail, then if this does not work. Contact etsy and get her phone and mailing address.

     

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