(Closed) invite designer won’t respond, should I just lose my deposit?

posted 8 years ago in Paper
Post # 3
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

How often are you emailing this person?

Maybe they are trying to get orders out and that is why they haven’t responded.

Have you tried to call them? Maybe leaving a teary message on their phone would get a faster response.

Post # 5
Member
4480 posts
Honey bee
  • Wedding: March 2010 - Calamigos Ranch

She can’t go after you for the rest of the cost, and there’s no reason to assume the deposit is nonrefundable if she hasn’t done anything yet (if there is no contract, there’s no reason to assume it’s a deposit and not a retainer).

Try calling. She won’t send out invites late to spite you becaue you call too often. Unless she’s a really, really petty person, and she’s probably just a really, really busy person.

Post # 6
Member
1426 posts
Bumble bee
  • Wedding: December 1969

I would call her and speak to her in person.  It would be a lot harder to ignore you on the phone than it would via email.  Call from a cell phone that she doesn’t have the number too, that way she won’t be able to caller id screen you.  Don’t leave a message, just keep calling every few hours until she answers.   Don’t accuse her when you guys talk, but ask her for a status update and tell her you are getting concerned because you need to mail the invites by the end of May (always good to leave yourself a little buffer time).  Then after talking to her you can decide if you still feel confident in her services or want to cancel the order.

Post # 7
Member
573 posts
Busy bee
  • Wedding: April 2010

If you decide to go with an Etsy seller I had a great experience with little ladybug press on Etsy. She was super fast (started designing in January and we mailed them to our guests in February, no rush fees) and very responsive.

In regard to your deposit, call the next person higher up and inquire about a refund. Say you are not satisfied with the service and don’t back down about it. They should be responsive to that since it’s their fault you are going elsewhere. Also, you might mention (while staying pleasant and calm 🙂 that you recieved advice about this on your blog posts, and while you have yet to share their name you would hate to think of other brides having this experience…

 

Post # 8
Member
965 posts
Busy bee
  • Wedding: October 2010

I would ask for a refund.

Post # 11
Member
944 posts
Busy bee
  • Wedding: June 2009

Is this gal in your town?  Regardless of whether you have a contract or not, if she does not provide you with what you gave money for (and eventually would pay the remainder of I’m guessing) then that is theft.  Yes, cutting your loses will help you get your invites done by someone else–but really, she is stealing from you.

Post # 13
Member
2866 posts
Sugar bee
  • Wedding: September 2010

As a freelance designer I have to say this is just bad business. At the very very least she should shoot you an email letting you know where the project stands – it takes about 60 seconds to do so.

I’d contact your wedding planner and tell her you’re dropping the designer and would like her phone number so you can contact her about paying for the items she’s ordered and getting them shipped to your new designer – maybe that will light a fire under them to get you some answers.

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