Post # 1
Just overheard one of the attorneys in my firm berating a new secretary for her constant use of “no problem” when asked to do something or in response to a “thank you” because “of course it’s not a problem, it’s your job” and that “you’re welcome” or “my pleasure” is more appropriate.
I was raised that way, too, so at the risk of sounding like a fuddy-duddy, I have to admit I bristle at NP but have gotten used to it.
What about you? Does it bother you?
Post # 3
YES!!!! It’s been a pet peeve ever since I started paying attention to it. Honestly, I think it’s an answer we give without really thinking about we are saying… like an auto-response of sorts. Even though it makes me cringe, I try to take it with a grain of salt and try to remember the intention behind the words “no problem’ is one of being amicable. But it seriously drives me crazy!!
ETA: I’ve been guilty of it too 🙂
Other good responses, IMO: Of course or Absolutely
Post # 4
Aw man 🙁
I ALWAYS say no problem! I rarely every say you’re welcome or my pleasure.
I never thought it bothered anyone.
Post # 4
It irritates me, but unless I was someone’s manager, I would not raise the subject.
It comes off as a bit dismissive of the other person’s genuine “thank-you”.
Post # 4
wow I really never considered that. I do however hate it when someone says ‘of course’ in response to ‘thank you’. It’s like- no- it’s not of course, you did something and I’m thanking you for a reason!!!
Post # 5
I never thought about it until in server training at the Olive Garden, they told us that “no problem” implies that there is a problem. It was a weird habit for me to break, but I started saying “You got it!” super cheesily instead… gotta work those tips! 🙂
Post # 6
I honestly see nothing wrong with no problem. It is not a problem for me to go out of my way to do something for you. Perhaps I should say it’s not a problem from now on, would that be less likely to offend?
Post # 7
I agree it’s grating, but I try to go with folks’ intent.
Post # 8
I don’t think it’s rude at all. In fact, when someone gives me a really genuine thank you, sometimes I want to emphasize that it wasn’t a problem and they don’t need to be so grateful!
Post # 9
My poll isn’t showing up. 🙁
Post # 10
@sailor: my first response to your boss would have been “if it’s my job, then why are you thanking me in the first place? it’s not like i’m doing you a favor.” (i understand what it means to be polite and i would and do thank others for doing their job, but berating someone in public for not having a polite enough response is pretty lame!). i don’t get my panties in a wad over that kind of thing, obviously, i think it’s all about tone though. people around here respond with “you’re welcome” but sometimes their tone makes it seem like they just moved the pyramids for you or something! if someone says “no problem” with a genuine smile, i wouldn’t bat an eye. it’s semantics – the meaning is still there.
Post # 10
Wow I never thought “no problem” is a bad response to thank you. I never said it in regards to a work enviornment because I don’t work in an environment where I “have” to do anything for anybody except myself.
When I use it I usually say “no worries” and I am saying it to indicate that whatever I did for you that you are thanking for did not put me out and I was happy to do it for you!
I probably won’t stop saying it but it is good to know that it does offend some!
Post # 11
Yes because it makes it sound like you don’t care about their ‘thank you’.
Post # 12
I think I’m one of the few that say you’re welcome at work, many of my co-workers says no problems. It never bother me.
Post # 13
I have to say that when I thank someone, it is sometimes a little annoying when someone says “no problem.” It does feel as though the person is dismissing my thank you. A simple “you’re welcome” is sufficient.
Although, I would say that attorney was out of line berating a secretary for saying “no problem” when others could hear. I’m sure she didn’t mean any disrespect, just as I’m sure others don’t mean any disrespect when they say it. I also wouldn’t expect anyone in a work situation to say “my pleasure” in response to “thank you”, that’s expecting a little much. I don’t think “my pleasure” is any more appropriate than “no problem.”