Post # 1
what the heck! after i’ve signed my life away with some of these vendors the service has gone to hell! i contacted the hotel and caterer 3 weeks ago, and no response?? please tell me that other bees are experiencing this as well!
do we really need to call, and call, and email to get a response?!
sorry just venting:)
Post # 3
I don’t know that that’s standard practice. I mean I’ve heard of it before but they need to remain professional. Not really sure how you remedy the situation. I guess when you do get a hold of them, ask them if there was something wrong or if that is going to be common throughout your engagement. That way they’ll know you’re aware of and not too thrill with that kind of stuff.
Post # 4
Our caterer was unbelievably responsive until we had our tasting. After that (which was a couple months after we signed the contract, but still) we didn’t really hear much from him. It all worked out–I wonder if part of it is that they work out so many of the details and then they just don’t need to deal with you as much in between working out those details and a week before the wedding. It is frustrating though. I’m sorry!
Post # 5
When I first began wedding planning I posted about my wedding planner fiasco … I basically almost hired this woman who came with a great review … and I met her to see if we connected … had a few questions … was going to sign contract and pay her and we knew I was waiting to see what I decided and how I felt … all of a sudden her services went to hell. Like the next day after I met her. I knew she wasn’t the one.
I have hired a different and much better wedding planner … but seriously the first woman was a nightmare.
Post # 6
Yes! I haven’t heard from my photographer since I mailed the deposit and we still need to get our engagement pix!!
Post # 7
In my experience, vendors were super responsive when we first signed, then fell off the face of the earth at times, and when it started to get to be three months from the wedding, they were wonderful again. I know it’s frustrating, and I see both sides.
On one said, you as the bride need answers to plan. On the other side, you have a vendor who’s probably dealing with a ton of brides demanding answers, so they’ll probably give preference to the brides who’s dates are closer. They’re probably thinking, “This girl still has eight months, things will probably change a lot before then.”
I’m not saying it’s right, but that’s what I think. Don’t worry though. As your wedding gets closer, vendors will HAVE to be responsive. I went through times where I thought I had chosen vendors that were going to scam me because they were literally unreachable, and it turns out, they truly were just very busy with other birdes who’s weddings were weeks and days away. As our wedding day approached, they were more than accomodating, and I’ve been very happy with all of them.
Post # 8
I know this post is from a couple weeks ago, but I’m definitely having this problem right now. I can’t even get a vendor to tell me if they received my deposit check (which hasn’t been cashed). I’m having a destination wedding, so I thought it was the more laid-back island attitude, but I guess it’s nice to hear that it all ends up working out in the end.
Post # 9
I’ve had the same experience with my vendors. People that were super quick to respond to ANY and every question (like within 2 hours of getting a message) are now not responding at all after mulitple attempts at contacting them. It’s seriously as soon as they got the check….. My photographer is the only one that is still maintaining the same level contact. Let’s hope it’s the same when the time comes for our e-pics to come in!
Post # 10
@ gambling –
You are not alone. Not only did our ceremony/reception venue’s SERVICE go to hell once we signed the contract, but the QUALITY of their property seriously deteriorated. It is a golf course/club house and their grass, is brown. I tried to handle it with them and get our deposit back to no avail. She said that they think the grass looks fine and that they will not refund out deposit. It doesn’t help that the club was bought by a new management company 2 months after we signed our contract and they obviously don’t take care of the property as well as the other owners did. I am certainly not letting them off the hook this easily and will be reporting them to the BBB among other things (for both atrocious service after they had my $ and the deterioration of the quality of their property). This certainly taught me a lesson though – always make sure you get whats called a ‘deterioration of quality’ clause in your venue contracts. This will establish what will happen if their venue goes to pot and you want out. Buyer Beware!
Post # 11
you may not want to hear this but chances are, you’re not the vendors only customer. Wedding season is wrapping up and chances are they are tying up loose ends on current projects. Give them some time.
If you find that their business practices are unprofessional and that they are blatantly ignoring you or if their services are dwindling, then i’d contact the BBB for them to step in.
Post # 12
I can totally relate to this post! We sent the caterer the signed contract a month ago. We called a week later to make sure they got the contract and to give them our credit card info to put the deposit on. They confirmed they received it and took down the credit card info and verbally told us that our date was secure. Since then, they have not charged our card, nor have they sent us back a copy of the signed contract. We’ve called and e-mailed with no response. I can understand they are busy, but to not even send us back the signed contract and charge our card? Frustrating…
Post # 13
I never thought about the deterioration of quality issue! Holy cow… one more thing to add to the list!
Post # 14
Can I comment as a wedding vendor? I think it is unacceptable and rude to not answer EVERY email or question. I haven’t been as chatty with most of my brides because I have a rather large wedding coming up and have told them as such “sorry I may be out of pocket or my responses may be briefer than usual because I have a huge wedding coming up on November 13 and the bride has had a lot of last minute issues that I am assisting her with. I do receive your emails on my blackberry and will respond as soon as I receive them.” In this time I have had two different brides who are getting married next year have very serious issues that needed to be handled immediately and guess what I did, I handled their problems. If a person doesn’t know how to mult-task and prioritize it is not your fault as a client.
Perhaps put in the subject line: 2nd request or TIME SENSITIVE EMAIIL RESPONSE REQUIRED or something like that because while I attempt to be prompt at answering my emails I know that this is not the most common practice (both as a client and as a vendor). This may help get your emails answered in a quicker manner.