(Closed) Is anyone else having trouble with vendors getting back to you?

posted 8 years ago in Logistics
  • poll: How long on average have you had to wait for responses from your vendors?
    Same day response : (0 votes)
    A few days : (5 votes)
    71 %
    A week or two : (2 votes)
    29 %
    Months : (0 votes)
  • Post # 3
    Member
    7975 posts
    Bumble Beekeeper

    Hmm… I found a lot of vendor emails in my spam filter about a month after I did a lot of searching/inquiring, and assumed I just wasn’t hearing back, haha. Fortunately we got great vendors with whom we are happy to work!

    Post # 4
    Member
    11325 posts
    Sugar Beekeeper
    • Wedding: February 2011

    Yea I’ve noticed that some vendors in general are not as responsible as I’d hope. My venue in particular I’ve noticed has had some issues returning calls. I was finally fed up last week when I got my venue coordinator’s voicemail (again) and left a message that basically said:

    Communication has been an ongoing problem and my requests have not been frequent or unreasonable. If you don’t have the answer to my question when I ask it then you need to tell me you’ll look into it, not ignore me for a week or two until you find the answer. Not returning phone calls and emails within a day or two of receiving them during weekdays is unprofessional and it is totally unacceptable. 

    Now… I was taking a risk because we’ve already signed the contract and this lady could make my life difficult if she wanted. But, I wanted to let her know that her lack of communication has not gone unnoticed and is not appreciated. I got an email back the next morning with a nice apology and since then she has been really on top of her game. I’m a fan of (reasoned and professional) honesty. 

    Post # 5
    Member
    2015 posts
    Buzzing bee
    • Wedding: August 2009

    I think more than a month is inexcusable. I mean, it is wedding season right now, and wedding vendors are incredibly busy, but it still doesn’t take much to take five minutes to type a few sentences back to someone. Even if it’s just to say, “I apologize, we’re incredibly busy right now, but you’re on my list, and I will get back to you in X days.”

    When we were planning our wedding, I found that once we signed contracts, e-mails were slow until a few months before our wedding (like two). We had a fall wedding, so summer was busy for our venue/vendors, and it would take a week or sometimes two before we heard anything. 

    Once we were about two months away, everything picked up and we were fine.

    Post # 6
    Member
    576 posts
    Busy bee
    • Wedding: July 2011

    This is driving me crazy this week. 

    First, I talked to my parish priest about our wedding ceremony on Sunday. He said call back tuesday, saying “I’m always by the phone and if i’m not leave a message and I literally get back to you in five minutes”. So I was pretty stoked. So Tuesday morning, called left message on machine. Nothing. So today (wed) called left message with person. Was told by said person that father is just eating lunch and will call me right back. Nothing. Office closes for the day in 4 minutes from now….

    Also, I finally picked my wedding date so I emailed the four photographers I was considering to see if they were available that day. Only one emailed me back so far. This was only three days ago, so not like its that bad. expect, I have seen my other photographers frequently posting on facebook and one has been online gmail chat on and off for days.

    I feel like I’m waiting for some “cute boy” to call me back. 🙁 haha

    Post # 7
    Member
    8 posts
    Newbee
    • Wedding: February 2011

    I spent about a month trying to get ahold my our venue- email, phone calls/voicemails, even facebook messages, etc- unitl I finally found a new article online that it had foreclosed! They didn’t tell us- it had been foreclosed for a month and a half before I finally found out. I was glad that I was trying to get ahold of them and found out- or I could still not know! We had to start from scratch and get a new venue, so things are looking up again. I’m sure this is an extreme case, but I definitely understand the frustration of not hearing back from people, especially when it is your wedding and you’ve already given them money!

    Luckily, some vendors are better. My photographer always gets right back to me, and was even really helpful and flexible when we had to change our wedding date for a new venue. So there are good ones out there!

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