(Closed) is it possible to ask your vendors too many questions?

posted 4 years ago in Reception
  • poll: Can you ask your vendors too many questions?
    Yes : (13 votes)
    54 %
    No : (11 votes)
    46 %
  • Post # 3
    Member
    3887 posts
    Honey bee
    • Wedding: September 2011

    Yes, you can definitely ask too many questions, and while most vendors won’t stop working with you because of it, some may decline your business from fear that you will turn into a customer that is impossible to satisfy, or a customer who is so clueless that they’ll consume an inordinate amount of time and attention.

    Post # 5
    Member
    139 posts
    Blushing bee
    • Wedding: August 2013

    Personally, I don’t think so.  You’re potentially about to enter into a contract with this venue to host your wedding.  You want to make sure you know exactly what you are getting into and that you can do all the things you plan on doing for your big day.  If the venue has an issue with all the questions, then they’re not being professional.  This is not their first wedding, they know what to expect.  You’re their paying client and they should be catering to you.  If they have a problem with all the questions, then it’s probably not the venue you want to be working with.  The coordinator at my venue is amazing.  I will send her a long list of questions and she will email me back with the answers the same day and keep a positive, cheery attitude.  She has even gone out and done measurements for me so I can figure out decorative details (my venue is too far away for me to travel to do these things myself).

    My point being, if you’re the kind of bride that is going to ask a lot of questions… that’s not going to go away.  So make sure you pick a venue that is OK with dealing with all your questions!

    Post # 6
    Member
    1480 posts
    Bumble bee
    • Wedding: September 2013 - Creek club at ion, SC

    I think its not so much the questions but the frequency of the questions. I would think a vendor wouldnt mind answering a bunch of questions every now and again but if its every few days a list of questions – then yes thats bad 

    I would make it clear that i wouldnt be sending this huge list often with something like ” Ive compiled the qs ive had and ive sent them to you in one email so i dont constantly email you” or something like that

    Post # 7
    Member
    682 posts
    Busy bee
    • Wedding: October 2015

    You can ask all the questions you want because you are paying for a service.

    When we eloped, I called the resort often. We never saw the place before we got married there; we booked it based on what we saw online. I know they were annoyed with me, but they were still patient.

    Post # 8
    Member
    3093 posts
    Sugar bee
    • Wedding: June 2013

    @leecy87:  +1

    One way or another you gotta get those questions asked and answered.  As you’ve said it could mean the difference between having kids allowed or paying 5k more than someone else would charge.

    We’ve done huge lists, set up dates with the venue and just went one by one through each question.  We probably had about 3 of these over the course of our planning.  It’s exhausting but there’s a lot going on and everyone needs to be patient with eachother. 

    I’d be weary if a vendor wasn’t keen on answering questions about their services or billing process. 

    It really comes in handy, we’ve had trouble with almost all of our vendors regarding them changing prices etc between invoices.  But we can go back and remind them we talked about the price here…


    >  etc etc.

     

    Good luck!

    Post # 9
    Member
    350 posts
    Helper bee
    • Wedding: July 2013

    weddings are VERY expensive.  You are paying for their services.  This is their area of expertise, not yours.  They should be more than happy to answer any questions you have.

    I ended up emailing my venue 3 times last friday.  I kept forgetting things.  The coordinator replied to each one.  Really, replying to a few emails should not be that bad, and it’s their job.

    Post # 10
    Member
    1284 posts
    Bumble bee
    • Wedding: April 2013

    @leecy87:  +1   I did this with our site a few times.  I would jot my questions down in a notebook, and then tell them that I didn;t see that information on the site, or that I had thought about it after the initial meeting.  If you are emailing them daily with one question, I think that could get a bit annoying.  I was also very humble when asking questions, and thanked them for taking the time to answer my emails rapidly. 

    Post # 11
    Member
    1755 posts
    Buzzing bee
    • Wedding: October 2014

    The answer is yes and no.  I think that sending a list of 50 quesstions to a vendor in your initial inquiry is scary and off putting.  However, I think that during a meeting in person on the phone to follow up that asking a lot of questions makes sense.  The key is in your approach.

    Organize your question by type.  If you’re asking the caterer about if flatware and plates are included in their fee, follow up with asking what they look like and if bar service includes real glasses or plastic.  Try to keep questions in a sensible order rather than as they randomly enter your head as much as possible.  Avoid redundancies whenever possible.  Also, give vendors a chance to elaborate on their services, sometimes you’ll find that they answer your questions before you ask them.

    I ask vendors a lot of questions and rate them on their attitude as well as their services, but I take great care in how I present my questions and I usually give vendors an opportunity to detail their services so I may check off some questions without having to ask.

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