- 5 years ago
- Wedding: October 2012
My husband and I were really disappointed with our wedding photos and our photog’s services.
Is the below letter appropriate to send? I want to express concerns but be professional about it.
Would love and appreciate feedback! Thank you!
Choosing a wedding photographer was, for us, one of the most important parts of planning our wedding. We researched extensively over a long time. We loved your blog . However we found our experience with *** quite disappointing in terms of aspects of the photos and the service.
In our meeting we spoke about tone and emphasized soft, warm photos for our garden wedding. We even provided you with a list of shots we liked from your previous work. We find that our photos, especially our portraits, are quite harsh.
This may have been a problem because of the re-touching, which was inconsistent, sometimes nonexistent and did not look professional, making the shots quite stark and unflattering. We have even considered getting a re-shoot done, but have decided against it because realistically, the wedding is over.
We were disappointed that some important moments were not captured, or they were captured with eyes closed, etc. Some examples: A photo of ***** with her Mom, a photo of us at our reception table, a photo of the bridal table, even a natural shot of us standing together or walking. It was a sunny day and there are no pictures that look like it was nice out on the day. The most disappointing part was that there were virtually no bridal portraits included.
We are not used to being in a photo shoot and were hoping for more direction and some creativity, especially because we saw so many interesting, beautiful and even award winning wedding photos on your blog. Most of our portraits look quite stiff and awkward and there is little variety because we were unsure of what was right to do.
Our experience dealing with *** was quite frustrating. We found your approach quite disorganized and we didn’t feel like we were listened to. On the big day the bride asked for a couple of shots and was told “no”. We asked that there would be no props in the photo booth aside from a chalkboard. That was forgotten or ignored. Between that and the photobooth photos coming out badly we can’t really use them for an album. Our photos were late and the DVD was missing many of the photos, including an entire folder (at that point we were worried because we were pretty disappointed in what we got). After being told the pics would be couriered to us we still had to wait over a month when you forgot to send them. We had to chase up the postcards, which we found kind of embarrassing (they are lovely by the way and wish we could have received them sooner so we could send more out – when we got them it was over 6 months after our wedding). We went with pro photogs because we wanted to make sure we did that part right, and it turned out to be the only disappointing thing about our wedding experience.
We don’t know if you would agree with this assessment. We were hoping to get an idea from you before writing to you but never heard back when we called. We really like you guys, and we really appreciate how hard you worked on the day. We don’t understand what happened. Is it possible that there are still a few outstanding or you forgot to re-touch some of the photos, or that maybe they were rushed? It’s just that the caliber is so different to many of your other shoots, and it’s been frustrating to see you post so many other beautiful wedding pictures.
We really hate to be a bother. But as as you are professionals who charge professional rates, we were hoping for professional services and results.
Thank you so much for reading.