Issues with Amazon?

posted 2 years ago in Gifts and Registries
Post # 3
Member
9447 posts
Buzzing Beekeeper
  • Wedding: August 2012

Do you have subscribe and save? That will pull from gift card balances too.

Sorry I haven’t heard anything about balances disappearing though. No one else shares your prime or anything?

Post # 4
Member
713 posts
Busy bee
  • Wedding: June 2017

futuremrss17 :  That’s so odd! We did an Amazon registry as well and I just added our gift cards last week, but didn’t have any problems – I double check too before throwing my cards out just because I’m paranoid.  Do you do Subscribe & Save? It will automatically deduct from the gc balance unless you specify otherwise (that happened to me once, which was kind of annoying), so maybe that’s where the money went?

Post # 5
Member
680 posts
Busy bee

Did you get email confirmations when you added each card that you could use as proof? I’ve never had a problem with Amazon and usually their customer service is great.

Post # 7
Member
713 posts
Busy bee
  • Wedding: June 2017

futuremrss17 :  wow that sucks, I’m really sorry 🙁 I can understand why Amazon isn’t ‘refunding’ you but at the same time, $200 is a drop in the bucket for them, espeically if you’re a long-time/freqeunt customer. I wonder what could have happened; it just seems so odd that the balance was there, and then it just wasn’t.

Post # 9
Member
876 posts
Busy bee
  • Wedding: August 2012

futuremrss17 :  I’d send another email. $200 is nothing to them and maybe they can help you out. I’ve always had good luck w their customer service. Even replacing a $100 box of priducts that came late.

Post # 10
Member
696 posts
Busy bee
  • Wedding: October 2016 - Montego Bay, Jamaica

I would be livid! I am so sorry this happened to you. Sounds like a possible website glitch? I would NOT let this go. Keep calling til you speak to someone who is able to adjust your balance!

Post # 11
Member
6610 posts
Bee Keeper
  • Wedding: June 2015

futuremrss17 :  Why don’t you get up with the people who purchased the cards… maybe their order receipt also records the card number or something like that.  

It definitely sounds like a glitch and while it sucks, there’s no proof on your side that you’re being truthful either.  $200 isn’t technically a drop in the bucket for Amazon despite how huge the company has become.  They weren’t even profitable for years.  Imagine if they gave refunds to everyone who claimed the same issue – there are plenty of scammers out there.

Post # 12
Member
9588 posts
Buzzing Beekeeper
  • Wedding: July 2016

honestly, since you know who gave you the cards if reach out to them with a shorter version of what happened (just “I added the card and before I could spend it but after i threw the physical card away, Amazon deleted the balance”). Everyone should be happy to forward you the receipt.

it’s not tacky to ask because it’s a gift card: you knew the cash value of the gift anyway!

Post # 14
Member
75 posts
Worker bee
  • Wedding: December 2017

thats so frustrating! I hate how sneaky amazon has gotten in recent years. Hopefully having your husband call back gets somewhere, I’ve found that different representatives can make all the difference.

A few different ideas though I’m sure you’ve thought of and tried most of them:

– have you checked the balance on both the app and the website? Maybe its a communication issue between the two (also if there is a glitch there it might help with customer serivce)

– take screencaps to track any furture discrepencies for disputing with amazon

– try double checking whatever account your amazon charges to against recent purchases just to make sure it somehow didn’t pull from the cards

I would imagine if it comes to it, between amazon and the purchasers credit card companies you would be able to cross reference the cards and then show on your account they aren’t showing up being used, but thats really not fair to you or your guests to have to do that legwork, and as pp’s have said that amount of money is really nill for amazon

Post # 15
Member
272 posts
Helper bee
  • Wedding: September 2018

Yeah I’d double check your spam/trash and make sure your email confirmations for reloading your giftcard balances didn’t end up there. Whenever I use giftcards to put money into my amazon account I get 2 emails, one that I put the transaction thru and it’s pending and another that it’s gone thru. That’s probably your best way to prove you’re not hustling. 

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