Post # 1
Just curious to see if anyone has experienced the same issue as us. Darling Husband and I used the Amazon gift registry and thought it was great! In addition to almost everything being purchased, also received several Amazon gift cards. Awesome, right?
Well a few days after the wedding I applied all of our Amazon cards to our account, and was thrilled to see an account balance of around $350! I double checked that all of the cards had been applied (tried applying them all again to make sure I got the “this card has already been redeemed” message), and we kept the cards until a few weeks ago since they were already on our account.
Well, today I was checking an order status on Amazon, and see that our balance is only $99!! We’ve only ordered two small items (totaling to around $40) since we applied the cards. I checked back through to make sure Darling Husband hadn’t bought something else and he hadn’t.
So I checked the gift card activity and it’s only showing two $25 cards were applied on that day! (We already had a bit of a balance from their gift cards) so basically, $200 is unaccounted for. Just last week, it showed a $300 plus balance after I ordered an item so I’m at a loss…
I called Amazon customer support and the lady wasn’t helpful at all. She said she would escalate my issue to their gift card department and it would be 24-48 hours for a response.
I now feel stupid for throwing the cards away because I’m normally weird about not throwing things away, but I did and I don’t really feel like it should be my fault. Has anyone else had something similar happen?
Post # 2
Nobody? I finally spoke with someone at Amazon again today after calling back and they can’t do anything about it. I’m so bummed because I have loved amazon so much for the last 5 years and now I know Darling Husband won’t even want to renew our Prime membership next month 🙁
Post # 3
Do you have subscribe and save? That will pull from gift card balances too.
Sorry I haven’t heard anything about balances disappearing though. No one else shares your prime or anything?
Post # 4
futuremrss17 : That’s so odd! We did an Amazon registry as well and I just added our gift cards last week, but didn’t have any problems – I double check too before throwing my cards out just because I’m paranoid. Do you do Subscribe & Save? It will automatically deduct from the gc balance unless you specify otherwise (that happened to me once, which was kind of annoying), so maybe that’s where the money went?
Post # 5
Did you get email confirmations when you added each card that you could use as proof? I’ve never had a problem with Amazon and usually their customer service is great.
Post # 6
Westwood : VioletBee : mrscsoontobee : No, I do not do subscrive & save. The funny thing is, is that it’s showing now that the cards were never even added. It’s not showing that the funds have been used, but that they were never added in the first place. I know for a fact I double checked each card, amd I know the balance was like $304.98 or something close to that after my last order was placed 2 weeks ago. (a month after they were initially added)
I never received any e-mails for confirmations of the cards being added. (even the ones that were correctly added)
I added all of the cards with the scan thing on the app, and like I said, double checked each one before throwing them away. (I threw them away probably a week and a half later, after checking my account AGAIN to make sure my balance indicated the correct balance)
I’d never had a problem with their customer service either, and they had always been great with fixing any issues I’ve had.. but not this time. They won’t take my word for anything and won’t do anything about it.
I even told them I would settle for them just renewing my prime subscription for free and I would eat the rest (another $100+), and they wouldn’t even do that.
Unless I can contact every person that bought us an Amazon gift card, and those people still have the receipt, they will not do anything.
Post # 7
futuremrss17 : wow that sucks, I’m really sorry 🙁 I can understand why Amazon isn’t ‘refunding’ you but at the same time, $200 is a drop in the bucket for them, espeically if you’re a long-time/freqeunt customer. I wonder what could have happened; it just seems so odd that the balance was there, and then it just wasn’t.
Post # 8
VioletBee : Yeah, I understand their side of it too..but I also work on the data end of computer programming..and sometimes there are just weird things that happen and it’s hard to explain why.
I would think a huge company like that could give a loyal customer the benefit of the doubt, or at least do something to try and make it right. I’ve been a prime customer for over 5 years, did my registry through them, have always talked highly of them, and have purchased several amazon products (including a fire TV stick, kindle tablet, and the echo I just bought last week!).
Post # 9
futuremrss17 : I’d send another email. $200 is nothing to them and maybe they can help you out. I’ve always had good luck w their customer service. Even replacing a $100 box of priducts that came late.
Post # 10
- Wedding: October 2016 - Montego Bay, Jamaica
I would be livid! I am so sorry this happened to you. Sounds like a possible website glitch? I would NOT let this go. Keep calling til you speak to someone who is able to adjust your balance!
Post # 11
futuremrss17 : Why don’t you get up with the people who purchased the cards… maybe their order receipt also records the card number or something like that.
It definitely sounds like a glitch and while it sucks, there’s no proof on your side that you’re being truthful either. $200 isn’t technically a drop in the bucket for Amazon despite how huge the company has become. They weren’t even profitable for years. Imagine if they gave refunds to everyone who claimed the same issue – there are plenty of scammers out there.
Post # 12
honestly, since you know who gave you the cards if reach out to them with a shorter version of what happened (just “I added the card and before I could spend it but after i threw the physical card away, Amazon deleted the balance”). Everyone should be happy to forward you the receipt.
it’s not tacky to ask because it’s a gift card: you knew the cash value of the gift anyway!
Post # 13
Ballet513 : tommywantwingy : skunktastic : my husband is going to try calling again, and I’m going to email customer service again. I also sent an email to their ceo which someone recommend.
Unfortunately we aren’t positive of which all gave us the gift cards. I know who all on my side that did, but Darling Husband can’t remember for sure. We already sent out thank yous so we threw our list of gifts away when we did some deep cleaning. Our of the people on my side that got gift cards, I know one included the receipt in the card, one she does not have it (my aunt), the other I have not heard back from. I felt really rude messaging people asking them something like that!
I get that they can’t refund or do something about it any time someone complains, but it’s just really frustrating since we’ve been loyal customers for so long.
Post # 14
thats so frustrating! I hate how sneaky amazon has gotten in recent years. Hopefully having your husband call back gets somewhere, I’ve found that different representatives can make all the difference.
A few different ideas though I’m sure you’ve thought of and tried most of them:
– have you checked the balance on both the app and the website? Maybe its a communication issue between the two (also if there is a glitch there it might help with customer serivce)
– take screencaps to track any furture discrepencies for disputing with amazon
– try double checking whatever account your amazon charges to against recent purchases just to make sure it somehow didn’t pull from the cards
I would imagine if it comes to it, between amazon and the purchasers credit card companies you would be able to cross reference the cards and then show on your account they aren’t showing up being used, but thats really not fair to you or your guests to have to do that legwork, and as pp’s have said that amount of money is really nill for amazon
Post # 15
Yeah I’d double check your spam/trash and make sure your email confirmations for reloading your giftcard balances didn’t end up there. Whenever I use giftcards to put money into my amazon account I get 2 emails, one that I put the transaction thru and it’s pending and another that it’s gone thru. That’s probably your best way to prove you’re not hustling.