- 6 years ago
- Wedding: February 2014 - Windstar on Naples bay
I just thought id post here and see what other brides think? We got married back in febuary. our package included a wedding albumn and the digital files to the wedding photos and i was told (by mouth, but it is not written anywhere on my contract other then engagement session is included and that digital files are included.) my engagement photos would also come with that cd/usb. months flew by. it took the photographer about 3 or 4 months after to get the cs/usb with our photos… the engagement photos were not there. at first i let it go for a bit… after awhile, i had to call back a few times, (this was again a few months later.) to attempt to schedule an appointment with the photographer to pick out photos for the album.
when we arrived to pick out and what i thought would be chose the layout of our album, i was greeted by an assistant i had never met. (we spoke briefly on the phone prior, but she was not employed during the period before and up to our wedding.) My husband and i chose the pics along with assistant. i had just had a molar removed the day before, so i wasnt in the right frame of mind to ask too much but i inquired about my engagement photos and she (the assistant) told me that the engagement photos were not included in the digital file. I inquired about receiving at least the images as 4X6’s and she told me they were 12 bucks a print. I’ve been unemployed since pretty much a month after my wedding, so even though i fully intended to get some prints made, i was simply not finacially able to do so. it was no intent of mine to not purchase anything aditional from my photographer. This was never expressed to me prior, but i let it go because i wasnt going to argue with the assistant. she however told me the album would be ready in a month or less.
Now its been over two months or more, and i still have no album and no word from my photographer. i have sent 2 or 3 emails and called and left a message the other day with her. this morning i sent another email to her expressing my upset feelings for the whole situation. i was not rude or anything, but i did say that i felt it was totally unfair to me to be preasured into doing the next step which would be bad reviews and perhaps even court because i havent so much as heard word from her. no returns or anything. shes been posting frequently to facebook and stuff… so i know shes working.
I feel i have been more then patient with her. As an artist, i know things take time, and my family would get upset with me when id brush them off when they asked about photos. i know it takes time to process and edit… but now is just ridiclous. you just have to send the photos to the lab and have them make the album and then mail them to me.
What else should i be doing? i havent changed my address so theres no way if it was sent it was lost in the mail (and i should have been notified either way.) and i should at least have communication as to whats going on. there were a few other issues that happened but i dont feel right mentioning them here. so what else should i or could i do? im frustrated because as a person i really liked her and enjoyed her, after everything was said and done, the photos were nice but not exactly what i wanted, but im happy to have my day recorded. (im so happy i decided to get a videorgrapher at the last minute. it has been the silver lining to all of this.) Its sad that the thing i didnt think i needed and didnt really budget for is the thing that i am happiest with and the thing i did budget the most for and interviewed the most for is the thing that is upsetting me the most.
So yeah, please advise me?