(Closed) It felt like I was starring in a scene from Pretty Woman at the jewelry store.

posted 4 years ago in Rings
Post # 3
1651 posts
Bumble bee
  • Wedding: November 2015

@Floofy:  Not normal at all. FI wore jeans everytime he went to the jewelry store during ring shopping. Not once did they ignore him or treat him like garbage.

TBH, I would have said something to them before leaving empty-handed the second time about how they missed out on a sale due to their attitude.

My best friend told me how she and her (now) DH went to a Tiffany’s to browse once. He surprised her by buying two little things – not jewelry, so it wasn’t ridiculously expensive. They left behind a couple that didn’t buy anything – the guard didn’t open the door for that couple, but did for them because they had the bag with them. Just struck me as kind of a little rude (struck them the same way too).

Post # 4
579 posts
Busy bee

Ugh. Terrible. So sorry you had to go through that!

Jewelry stores can kind of be like car dealerships. Some of them are good, honest and respectful of your time and money. Others are bloodsucking leeches who try to incessantly badger you to give up your money. Looks like you found one of the badgery ones. 

Don’t worry, they aren’t all terrible. A store with good customer service should be polite, respectful and very nice. Just shop around for a different store. And don’t go back to the taco jewelry shack again. Lol. 

Post # 5
2655 posts
Sugar bee
  • Wedding: June 2013

@Floofy:  It shouldn’t be. It depends on the people, I went into a jewlery store once to look at amethyst stones for my birthday ring, and the lady made it seem like we were wasting her time…I was like…ok we will go somewhere else, you obviously don’t want the business


Post # 6
133 posts
Blushing bee
  • Wedding: October 2014

They aren’t all like that! But I think you’ll find it more often at chain stores than anywhere else, and the mall is always the worst. Before your next outing, maybe do a little Googling to see if there are either chain stores in your area that don’t pay staff on commission (I think Shane Co, for instance?). You’ll usually get the most bang for your buck, and the best attention, from a locally owned shop that does mostly custom work. You can also look into an internet retailer, like Blue Nile. They usually have excellent return policies, and it’s not uncommon to buy a stone online and have it set locally. 

Post # 7
11287 posts
Sugar Beekeeper
  • Wedding: April 2012

@Floofy:  as they were hounding you on your second visit, you should’ve said, “you work on commission, right?  big mistake.  b.i.g. mistake.”

Post # 8
1781 posts
Buzzing bee
  • Wedding: October 2014

@Floofy:  No hun that is not normal….if you want good service try and find a little mom and pop owned jewelry store out where we are from they have always been friendlier then any mall store…as matter of fact try and avoid ones set in a mall….but ive been helped in many jewelry stores in sweats after a run with FI….the biggest mistake yall made was going in on or near valentines day…or any holiday like that where there are alot of proposals (ie Valentines, Christmas, New Years)….then they amp the pressure because they figure any guy comming in there with or without a woman beside him means business….

Im sorry they were rude to you like that…now every store is like that….talk to friends and relatives who are engaged/married, and ask where they went….just say “hey where did you guys buy from Im trying to get a necklace for my mom, and i went to xx store and they were pretty rude, can you reccomend somewhere with better service”….that way you get the info and you dont have to say….ohh I am looking for e-rings….

good luck…and i promise it is not all bad….just avoid the mall ones….

Post # 10
1651 posts
Bumble bee
  • Wedding: November 2015

@kansas_nurse:  Not all mall ones are that bad. FI and I went to a local chain store (only found in our state) in the mall and we had a great experience.

Post # 11
743 posts
Busy bee
  • Wedding: September 2014

@Floofy:  Yikes, I’m sorry to hear that! I don’t have any jewelry store horror stories, but I’ve definitely noticed a difference in how I’m treated based on how I’m dressed, even when just shopping for clothes. Nordstrom is a great example, since most departments work on commission, the salespeople seem to be more attuned to what looks like a “good” customer to them. Knowing that, there are definitely times where I don’t feel like being pressured/paid attention to and I’d rather do my own thing, so on those occasions I purposely wear yoga pants and a sweatshirt – two can play that game! 😉

ETA: Do you and your SO look young? That can definitely contribute to the problem!

Post # 13
298 posts
Helper bee

Not normal at all. H ended up buying my ring (and his as well) from a locally owned store and their service was amazing. They really go above and beyond. We paid a bit more for his ring than we would have elsewhere, but they gave him an excellent deal on mine so we wanted to stay with them. 

Post # 14
817 posts
Busy bee
  • Wedding: October 2014

@Floofy:  I went to two. The first was a dream. The lady essentially waited on me hand and foot with settings. She kept saying how she knew what I said I wanted but she wanted me to try all possibilities to make sure. I almost cried when I put on “the one”. The other place was similar to your experience. The guy was snobby and inattentive of the significance of that moment to me.

Post # 16
1609 posts
Bumble bee
  • Wedding: October 2013

I had terrible experiences at every jewelry store I visited except the one we ended up buying from. I guess having stretched ear piercings and wearing cheap shoes means I (and those I was with) don’t deserve good service.  Their loss- I’m sure they would have gotten a pretty penny worth of commission off of our $45k wedding set (and the friend I was with will likely have a 30k+ sapphire when she gets engaged, so that would have been a nice paycheck for them as well.)



I refuse to shop somewhere with shitty service.  Oddly, DH had similar experiences in the same stores (we didn’t shop together,) and then had a stellar experience at the place we ended up going, independent of me.  Good customer service speaks for itself!




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