James Allen experiences?!

posted 3 months ago in Rings
Post # 2
Member
1368 posts
Bumble bee

Hi OP, unfortunatley James Allen was just recently bought by the same company that owns Kay’s, Zales, Jared, etc. I’ve bought from them in the past and had a great experience, but I would not recommend them now. 

Post # 4
Member
1368 posts
Bumble bee

For example, they do not have the GIA certificates available online to view anymore. You should not buy a diamond without viewing the GIA certificate first. Giving consumers less information and forcing them to call and speak to a sales rep in order to compare diamond certificates reeks of a hard sale tactic to me. 

Post # 5
Member
551 posts
Busy bee
  • Wedding: October 2018

My ringa are from james allen and we had a great experience.  We got better C’s, and more choices, for our budget than we could have gotten at a traditional brick and mortar jewler.

But as PP said, they have recently been acquired by a company that owns and operates other less than desirable chain jewelry stores.  These chains, or mall jewlers are known to sell lower quality diamonds and settings at huge markups to uneducated buyers. 

I have not heard of anyone’s negative experience with JA since the acquisition, but knowing the shady practices of the stores, I would think twice about buying from them. 

Post # 6
Member
27 posts
Newbee

I will not give James Allen a penny of my money. As others have stated, they have now implemented utterly shady sales practices, have had a reputation for YEARS of inconsistent quality in their settings and delays in getting purchases to people, and are now owned by a truly disgusting company with a long-standing culture of serious gender discrimination and sexual harassment. I’m going to link a couple other threads with discussion about these topics. I highly recommend reading the threads, and the New York Times article linked in one of them.

https://boards.weddingbee.com/topic/mall-jewelry-stores-kay-jared-zales/

https://boards.weddingbee.com/topic/get-tomorrows-ny-times-jewelry-expose/#post-11779340

 

Post # 8
Member
92 posts
Worker bee
  • Wedding: February 2019

I found Blue Nile cheaper than James Allen for diamonds, but the setting selection is bigger at James Allen. I think a lot of the diamonds are VS clarity on Janes Allen, but Blue Nile has a big selection on SI clarity diamonds, so they are cheaper. I got an eye clean SI1 from Blue Nile, I can only see the tiniest line on the side under the loupe. I looked at about 100 stones online before buying this one, making sure there were no visible inclusions. Then I got my stone set at an independent jewellery store.

Post # 9
Member
767 posts
Busy bee
  • Wedding: June 2019

Go to Rare Carat to find a diamond, they combine all of the major websites into one comparison engine

Post # 10
Member
320 posts
Helper bee

We had a great experience with them, but it was from before they switched their sales technique (when you could view the certificate versus calling for it). I sincerely hope they see all the negative posts and change that back to how it was. I know they look. They have a lot of Reddit account and post on the ring boards there.

I love my ring. It sparkles like crazy (AGS 000). It’s a VVS1. I’m amazed this is something the Earth created. I truly think my fiance got a decent price for a quality ring. He also enjoyed not being sold to. 

They also were great when I resized my rings. I hope they change their business practices back. 

Post # 11
Member
590 posts
Busy bee
  • Wedding: May 2018

Myhusband bought my ring there 1.5 years ago and I am extremely pleased. He said the process was easy and they were nice. The quality of the setting is amazing. The prongs are almost invisible. I love it. 

That said. I got the ring in wg and the rhodium plating was very thin the first time around. We also purchased a pair of plain wedding bands. Now, they make it seem that the ring are JA but they are not. They are from Benchmark, a chain jewelry store brand. The rhodium on these was beyond thin. I had to have it redipped immediately so it would match the color of the ering. 

And as the PPs said; now I wouldn’t be so sure I’d buy from them anymore. They also now have tons of new, tacky settings which actually remind me very much of Zales and Kay’s and such. The fact that they won’t give you access to the reports is just plain stupid. I’d go to pricescope and see what they have on this topic. 

I was never really planing on ever getting an upgrade but now I am even less inclined to do so. 

But what I have now is just amazing. I love my ring to the moon and back. 

Post # 12
Member
725 posts
Busy bee
  • Wedding: September 2020

Brilliant Earth is also a great option. Depending on your location they have store fronts in addition to their huge online presence. 

Post # 13
Member
663 posts
Busy bee

I agree with P.P. We decided to go with Adiamor and they were great to work with. I have not seen the ring yet but SO says it’s beautiful and really well made. The prices are also super reasonable – and we ordered from Canada! – and the ring was actually appraised for almost $1500 more than what we paid for.  

Post # 14
Member
1329 posts
Bumble bee
  • Wedding: September 2005 - A Castle

If you’re looking for a round stone, I’d go with Whiteflash or High Performance Diamonds. I kick myself daily for going with JA over one of the super ideal vendors, but I was impatient. Now that JA has made it next to impossible to research diamonds on their site without making a phone call, I will not be using my stone to upgrade with them. 

Post # 15
Member
271 posts
Helper bee

My fiance liked his experience. He got both engagement and wedding band from there.

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