James Allen experiences?!

posted 5 months ago in Rings
Post # 16
867 posts
Busy bee
  • Wedding: June 2017

My ring and diamond are from Whiteflash and I couldn’t be happier. Darling Husband said they were amazing to work with when he was trying to decide both the diamond and the setting. Also, Whiteflash has a trade up policy as long as you buy a diamond from one of their 3 in house catagories.


Post # 17
124 posts
Blushing bee

mrsayala2bee :  Check out Whiteflash diamonds and Brian Gavin. Both sell high performance diamonds that are AGS rated. We were picking between those two, even went to see Whiteflash diamonds in person. In the end it came down to a particular setting that I liked and we went with Brian Gavin. Customer service has been amazing at both places. Very knowledgeable people, my fiance even spoke with Brian Gavin himself. 

Post # 18
62 posts
Worker bee

<u>Puss_in_Boots :</u>  

I second Puss’ sentiment about Brian Gavin & Whiteflash. Great companies, but I’m partial to Brian Gavin because of the excellent customer service. I too have spoken with Brian himself a couple times, and he’s so genuinely concerned with making sure you get exactly what you’re looking for.

Unreal service.

Post # 19
37 posts

Hi! For a modern round brilliant or fancy shape, I would go for a superideal from High Performance Diamonds, Whiteflash, Brian Gavin, or Victor Canera (or the Elyque Oval from August Vintage, if you specifically want an oval). Of course, these cost more, but you get assured top-of-the-line cutting, light performance, and quality; terrific customer service; and good upgrade policies for most. To get a very nice stone for a little less, I would go to Blue Nile, B2C Jewelry, Brilliant Earth, ID Jewelry, Clean Origin (lab), Diamond Foundry (lab), or D.Nea (lab), but for these, you need to educate yourself some on diamonds to make a good selection and get help from the good folks at Pricescope. For antique-cut stones (which are my personal favorites), you can get superideal ones that are new stones cut in old cuts but with optimal light performance from August Vintage and Victor Canera, and authentic antique stones from Old World Diamonds, Jewels by Grace, Love Affair Diamonds, and Ivy and Rose. To save even more, you could look for preloved at Diamond Bistro, Loupe Troop, I Do Now I Don’t, Ivy and Rose, various Etsy sellers, EBay, or local vintage shops, pawn shops, and estate sales, BUT you really need to be careful, know what you’re doing, and get good advice from Pricescope.

I really can’t emphasize enough how important it is to read up and educate yourself some before buying a diamond. My hubby and I are usually very careful to check Consumer Reports, etc., before making that kind of major dollar purchase, and we still didn’t think to educate ourselves before getting my original engagement ring. We ended up way overpaying for a “meh” quality stone. How I wish I had found Pricescope beforehand!

Good luck!

Post # 20
106 posts
Blushing bee

I can only speak for myself.  I would not patronize James Allen for two important reasons.  

1. They removed the lab reports.  It’s now impossible for smart shoppers like myself to efficiently filter out the ‘maybes’ from the ‘duds’.  I do not want to waste time on calls for EVERY diamond that looks ok on their site (videos and real life performance are very different). I want an efficient pass/fail metric so I can limit my attention only to the diamonds that meet my baseline requirements. I’m not convinced by the company’s argument for why their removal of lab reports is a GOOD thing. 

2. James Allen’s parent company is THIS ONE: https://www.nytimes.com/2019/04/23/magazine/kay-jewelry-sexual-harassment.html I’m taking a hard pass. But that’s just me. 

Post # 21
23 posts

I loved our experience at James Allen.  We just bought both the E ring and wedding band 3 weeks ago and received it yesterday.

You can live chat, request the certification paperwork, ASET images, and have a consultation with a live person over video chat to view and get an opinion on multiple stones.  You can put holds on stones you are interested in.  You can also go to their brick and mortar locations in NY and DC if you want to view stones in person.  Just because you cant see the cert on the website does not mean you cannot see it before purchase. Simply live chat and they email it to you on the spot.  Same with ASET images.  

My experience was wonderful and the rings are gorgeous.  

Post # 22
52 posts
Worker bee

fmc7719 :  yes, I forgot to mention they let you put on hold. My bf was waiting for a transfer to post to his checking account. They held stone we chose for 3 days. 

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