(Closed) Jareds and why I LOST it today. *PSA and VENT in one*

posted 5 years ago in Rings
Post # 2
Member
1770 posts
Buzzing bee
  • Wedding: October 2014

omg that is crazy!  glad you are getting your certs!

Post # 3
Member
3586 posts
Sugar bee

That is horrible! My ring is ags certified and Ben Bridge gave me a copy and the original. Specs and all….. this is why it was so important for my Fiance to have a good experience when he bought my ring. We picked it out together and anyone who didn’t show interest and was just trying to make a quick buck was not getting our money. It really sucks that this one store is giving Jareds a bad name.

Post # 4
Member
1111 posts
Bumble bee
  • Wedding: September 2015

while others are reading ill also add Kays managers to the list of liars …. Took my ring to be cleaned before e pics they took my ring under the microscope to look at prongs and whatever (my ring is not to the high standards most bees here are but it’s still is real and wasn’t cheap for us so maybe this is why she took us as a fool assuming I knew nothing about rings) and told me they couldn’t clean it bc a coue prongs on my micro pave were bent and was surprised the diamond hadn’t fallen out yet and wanted to take my ring to have it fixed for $100 I told her I would like to keep it for the pictures and she’s gave it back warning me a replacement diamond would be $100 (bear mind my pave is hardly a stone they are diamond chips almost very small just enough to add a little sparkle) so I took to a we’ll respected small town jeweler to see what they would quote me … First they looked at it and said there was nothing wrong …then said even it had been bent they would only charge me 15$ … And they said they gets lots if people coming in from chains looking for second opinions only to conclude they were scamming them …. It’s been 4 months and no diamonds missing :/  A holes 

Post # 5
Member
60 posts
Worker bee

Wow, sorry you had such a crappy experience.  

I’ve heard terrible things about Kay’s, Jared’s and other chains. They are the Mcdonald’s of jewelry stores.

  • This reply was modified 4 years, 10 months ago by  Berri.
Post # 6
Member
1727 posts
Bumble bee
  • Wedding: March 2014

Kay’s is also bad! My brother ordered his wedding band from them. They were told it would be in in around 4-6 weeks. Around the 5 week mark they took my SILs ering in to get re dipped for engagement pictures and just decided to ask if it was ready yet. The manager told them it wasn’t ready but it should be soon. 3 weeks later my brother called and they informed him that the style was discontinued and they had been trying to call him for a month!! He showed them he had no calls from them and they double checked the phone number they had, which was correct! He asked well if you couldn’t get ahold of me by phone why didn’t you email me? The manager stated they couldn’t email customers and all they could do was call. My SIL called customer service to file a complaint and the lady said the manager was lying they can email and Mail. Also the style was discontinued when they purchased and ordered the ring!  

Post # 7
Member
1811 posts
Buzzing bee

Unbelieveable. My experience over just calling Jared’s for a watch put me off, so we never even looked at rings there. I got a Movado watch for my birthday. It is the bracelet kind with a few links. A few links needed to be removed (5). My fiance got the watch directly from Movado via an online order. I called the authorized Movado resellers in my area, Jared’s being one. I asked how much it would cost to remove the watch links. What sounded like an inexperienced sales girl put me on hold for a few minutes. When she came back, she said $20/link!!! I was appalled. I hung up and called a local jewelry store who has but 5 locations thoughout New England and has been operating for 100 years. They told me it would cost $10 for the entire adjustment, no matter how many links…and that I could come in any time and get it cleaned/scratches buffed for free!! We never did enter a Jared’s store…for anything.

Post # 8
Member
3586 posts
Sugar bee

Yea i don’t like Kay’s or Zales! I’ve had some horrible customer service especially at Zales.  

Best places so far that are chain are Ben Bridge and Helzberg that i have gone to. Ben Bridge is where we purchased my ring. Everytime i go into a store they help me right away. If i ask them to clean it they do. If i ask them to show me my laser inscription they do. They are always good to me.

Post # 9
Member
355 posts
Helper bee

I agree Zales sucks.   I bought a right hand ring for about $500.  Lots of small diamonds in it.  One fell out and they wanted $250.00 to replace it.  The whole damn ring only cost $500.  I was PO’d.

 

Post # 10
Member
2749 posts
Sugar bee
  • Wedding: May 2014

It’s annoying but not the end of the world though. My mom and I have bought all of our diamond/diamond jewelry at Jareds and neither of us have ever had a bad experience with them. You obviously just got an idiot when you called! Glad you were able to resolve the issue. I don’t understand why the certification card/paperwork weren’t provided at the time of purchase. That would be even more irritating to me than the idiot asst manager. I’ve always been given them.

Post # 11
Member
96 posts
Worker bee

My engagement ring was purchased from Jared’s. Apprasial was done for free and received certificate with all the specs. I have had my ring cleaned (free) and redipped (no cost) and received 1500 dollars off wedding bands! Im feel for you Bees who have had terrible customer service,,,,

Post # 12
Member
466 posts
Helper bee
  • Wedding: October 2015

That’s horrible! I’ve read so many horror stories (aside from this thread)! My Fiance purchased my e-ring at Jared and loved the experience. Then we moved to another state, and the closest Jared is about 2 hours away. When I needed my ring re-sized, I called and they said Kay was their sister store and I could have it taken there….well Kay said it’d take 2 weeks whereas they could resize at Jared in-store while I wait. After reading all the crazy stories, i refused to leave my ring with Kay to have it mailed out for sizing! So we drove 2 hours, called several times in the days leading up just to confirm that we didn’t need an appointment….called when we were an hour away (as soon as the store opened), they said great! We got to Jared…they immediately told me they were too busy and it would take 3 days. Needless to say, I raised hell and they were somehow able to “squeeze me in” and I got my ring back in 6 hours…..I was highly upset with their service, and even the girl who I’d spoken with several times was unapologetic. It left a bad taste in my mouth, so we did not buy our bands that day. We waited 3 months until we could visit our hometown and the Jared that Fiance got my e-ring from. We bought our bands right then, because THAT particular Jared is amazing. I hope I never have to go back to the one 2 hours away. 

Post # 13
Member
29 posts
Newbee
  • Wedding: December 1969

I’d stay away from chain stores like Sterling (they own Kay, Jared, and a number of other brands) for big purchases.  They are overpriced and most of their items are lower quality, especially for what they cost.  I do buy small things from Kay from time to time (and I always negotiate the price – I’d never pay their inflated retail prices) but an engagement ring?  No way!

 

  • This reply was modified 4 years, 10 months ago by  JustMe74.
Post # 14
Member
1258 posts
Bumble bee
  • Wedding: May 2014

OP…that’s terrible!  I’m glad you got it worked out though! I have never bought anything from Jared’s myself…but my mom had gotten a gift card for them and purchased a black and white diamond ring.  She only had it a couple months when the “black” started to come off the ring…turns out it was only black rhodium plated and now the whole ring is white gold…she paid over $500.00 for it!  She won’t go back and I will never go to one either. 

I have purchased jewlery at Kay’s….the one by me isn’t too bad although the stuff I have bought isn’t high quality either.   I try to streer clear of chain jewelry stores now…..I found a really nice jewelry store locally to me and while they are more expensive overall the quality of the items and service are worth it.

Post # 15
Member
360 posts
Helper bee
  • Wedding: June 2015

Wow that is some AWFUL customer service! I am glad you got your ring situation figured out.

The topic ‘Jareds and why I LOST it today. *PSA and VENT in one*’ is closed to new replies.

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