Post # 1
So I was told I needed to replace my stone and the head of my ring by Jareds… I don’t really get why the head but they said it had a “display head”. I also special ordered my ring so why would it come in with a display head? and why wouldn’t you have changed it before I picked it up after waiting 4-5 months? After 2 weeks of having my ring 2 diamonds cracked which is fine but annoying considering I waited 4 months for the ring to even get here. So of course that needed to be fixed which took another 1-2 weeks. Everytime I go in I get the run around and I personally don’t trust them at all in caring for one of my most precious memories from my Fiance. They are rude and never do what you bring your ring in for. They tried telling me the diamonds weren’t cracked when I could see it with my naked eye!
So since I needed my main stone replaced I was VERY on edge about having to go back to them … I have to if I want to keep my warranty. I made it VERY known I did NOT want my stone to sit any higher. I have very tiny hands and actually picked a smaller stone so it would sit lower. They reassured me over and over again that my ring would look the same as when I left it… or I wouldn’t have let them work on it at all.
Fast forward to me picking up the new horrible version of my ring that is 4-5 times higher than my original! I was in tears. It was a disaster! And the worst part is deep down I KNEW it would happen. They are now telling me I need to have a even smaller stone in my ring… which is fine but they said I won’t be able to get my ring back to where it was because of the head. I don’t get why it has been there since I got it that you can’t get it back to it’s original position?! I just want my ring, not the twisted version they made it to be. I’m not sure what to do if they can’t get it back. I’m scared to death to walk into the store in fears I will be in tears again. I feel like the sold us a different head just for the money and KNEW they wouldn’t be able to place it right.
And the saddest part is I am so resentful of this ring now when I know I should be at them. The whole expierence has been horrible and I’m on the borderline of if I even want to keep it. I don’t want to say something like that to my Fiance because it would kill him but I’ve been the one dealing with this store and given the run around every visit. I’m just tired of being upset about my ring after a year of engagement… it’s just one thing after another.
Thanks for listening bees… Just upset :/
Post # 3
Oh wow. I’m so sorry this happened to you. I’d make a big deal out of this and just force them to take my ring back and give me my money back. They totally scammed you… I’m so sorry places like this exist!
Post # 4
Jared’s is horrible. My ring is from them, and we bought it off the floor so it did come with a “display head” which had to be replaced. However, I absolutely did not trust them with any repairs or technical work on my ring. I didn’t even buy the warranty because I knew I’d never let them touch my ring again.
I would take your ring elsewhere, to a local, private jeweler and explain the problem and see what they can do. There’s no reason I can think of that they wouldn’t be able to get the new head back in the same place it was originally. It sounds to me like they set it so high up and are lying to you about needing a new, smaller stone because they want you to buy another diamond off of them. Different heads are designed differently, so it might be true that you can’t get the stone to sit any lower in the new head that they put on there (i.e. they might have given you a “tall” head, whereas before you had a “regular” or “low” head), but if you have your new jeweler put a regular/low head on it it should sit lower.
Definitely DO NOT trust Jared’s jewelers. Do a search for your area to find a private jeweler with good reviews and take it there. Don’t worry about your Jared’s warranty. Take out an insurance policy on your ring if you’re worried about it being lost or ruined, but don’t worry about any kind of warranty.
Your info says you’re in PA — any chance you’re near Pittsburgh? I can PM you the name and phone number of my jeweler, they do amazing work and they’ll take care of you for sure.
Do you have pictures of your ring with the old head vs. the new head?
Post # 5
@squeak: I tried to see if I could return it and they said it was too late to do that :/ I even wrote a complaint online and they won’t do anything except tell me the rudeness has been confronted… but they are still rude.
@Kant: I don’t have a picture of the after… I was far to upset to think about it but I will take one if it’s horrible again tonight! That’s a good idea. I’ll attach a picture of the before so you can see how low it was.
We are only worried about the warranty since it has already had broken diamonds and needed replating within 5 months of getting it! I’m actually closer to Baltimore. I live by York Co. or I would def go to where you suggest!
I just don’t know how much repairs will cost in the future which worries me.
I just want it all back to the same again… it just doesn’t look like what my Fiance gave me. I just told him if it isn’t right I’m going to take the ring somewhere else and get rid of the warranty.
I literally and scared to walk in there tonight and my Fiance works a lot and can’t go with me :/
Post # 6
@JRL2012: So what if you cry? I say go in and make a scene. It wouldn’t be very good for business if all their customers saw them being jerks to a sobbing bride, now would it? 😉
Take in your photo, show it to them and tell them, “You managed to set this stone in a low setting before, there is no reason why you can’t do it again. MAKE IT HAPPEN.”
And with any future dealings with them, get all the details in writing so that it’s not just your word against theirs.
Post # 7
@linguo42: Good point! lol a crying bride is never good. I never thought of it like that haha.
I’ve even contacted over the internet to complain and no one will budge… teh whole company is made up of jerks! I also do have most things via email when I sent the complaint.
Post # 8
I’m so sorry. 🙁 I would make a scene too. I would continually ask to speak to the next person in charge, I would write reviews, I would contact anyone with the word “president” in their title. Photos and the saved emails copied.
And I know how that sounds, but I worked in customer service for years. And maybe it’s just because I did it, but in your shoes I’d be burned up too..
Post # 9
@atalante: I’m going to have too… it seems like being nice about it really isn’t getting me anywhere :/
Post # 10
@JRL2012: One thing I’ve found works for other situations… emphasize the things that you were happy with (if anything) and/or how shocked you are that your experience hasn’t measured up with the standard that ____ company is so well known for. Even if it’s stretching the truth a bit. I’ve found that framing a complaint against a company’s reputation, etc, sometimes produces more results. If that makes sense.
ETA – for example… “I’ve repeatedly heard about Jared’s excellence and committment to fine jewelry, and I know that’s why my Fiance trusted this big purchase to you. I was really happy with the profile of my ring before this happened, but since it’s changed, I’ve found the ring fits very differently on my hand. I’m sincerely surprised at the reception my concern has gotten, because I know Jared’s has a real commitment to customer service blah blah blah.”
Unless that;s what you’ve done, and if so… cue the scene!
Post # 11
@atalante: I’m going to copy and paste that haha That might work!
Post # 12
so sorry to hear this has happened to you, they ruined my ring also… and i have sent it back numerous times still comes back looking like before and with a new problem like a diamond loose or missing in general. All they can tell me is “well atleast 3 of the 4 sides are still good” or we will order a new one if its approved but they dont seem to realize us ladies have a connection with the ring we were purposed to with. they are not good to deal with and seem to have no sympathy sadly it seems like their customers are nothing but a number! hope everything works out and you get your ring back to the way it was before!
Post # 13
@JRL2012: Oh no, I’m so sorry! I’ve never heard any good stories about Jared’s; I’m sort of surprised they’re still in business. When you go back, definitely go straight to the manager, bring any pictures you have of the before and afters, and calmly explain how dissatisfied you are, they destroyed the ring you loved, and so on and so on. Lay it on as thick as you can! Hopefully they’ll be able to fix it for you, or at least try to remedy the situation!
Post # 14
How did they crack a diamond? Diamonds are the hardest thing on earth you would have to do something crazy to crack it. I would go to a local jewler with a good rep and have them fix it because they are doing something shady. My dad is a jewler and i have never heard of him or anyone cracking a diamond and all the stuff they are saying sounds like BS.
Post # 15
@JRL2012: Aw okay I interpreted “PA Wedding in MD” as “I live in PA, my wedding is in MD” 😛 sorry about that.
Your ring has a halo which could potentially make fitting a prong head in there more difficult, but still, if it was done once it can be done again. If/when you go back (it sounds like you’re going back tonight? Good luck!) take the picture of your original ring and tell them that’s what you want. Take a picture of your new setting before you go so that you have documentation of what they did to it to compare with how it was. That way if they can’t/don’t do what you want this time, you have before/after pictures of your ring to show when you talk to the higher-ups.
Also it sounds like you’ve done most of your complaining/reaching out via email — definitely get on the horn and speak to a real person. In my experience, complaints via email are easy for companies to ignore, but if they have someone on the phone to them every day until they do something about it, that really lights a fire under their asses. Get the names and direct contact numbers of everyone you talk to, even if it’s just a customer service rep at an 800 number. You need to create a “paper trail” and be able to cite who told you what, so that everyone can be held accountable, and so the company will be able to check with their employees if need be so they know you’re not just making stuff up.
I hope you’re able to get this fixed!
Post # 16
This is NOT acceptable. Totally make a scene, threaten to contact newspapers, television stations, the BBB etc. Put on the best performance of your life because this is bullshit. Take a friend with you if you need extra support. You know…the friend that has no filter and can be embarassing sometimes-we all have one. That friend will be perfect. I’m so sorry you are going throught this. I would be LIVID!