(Closed) Jasmine's Bridal Shop / China Dresses Part VII

posted 7 years ago in Dress
Post # 152
Member
118 posts
Blushing bee

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@dli:  Now, I can agree with that. Before my dress, I would have argued you down! lol I chose to get a custom dress because I wanted to really make it my own. I couldn’t find a dress I was completely happy with so I decided to alter a replica. Don’t get me totally wrong, the dress had quality. It is very heavy and the inside is properly lined and finished and I love the quality of the material. JBS does provide fabric samples (for a fee, I believe).

Post # 153
Member
118 posts
Blushing bee

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@JasminesBridal:  To see how the seam looks. Look at my post #134. I included your website image next to the actual dress I received. It is more apparent there.

Post # 154
Member
217 posts
Helper bee

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@jeni.deidre:  

1. About the buttons, we do not know why they were added.  Let’s not speculate.  According to my past experience, a lot of customers change their minds about closure types during the production process, so if the closure type was viewed and confirmed in the final photos, the quality team would not question it.  This is our process, unfortunately.  We do not have the resource to back trace all production changes and check + confirm all possible problems.  If we do this, not only the production cost will increase (our prices will be impacted) and the time it takes to inspect, polish, and ship every dress would almost double (from 1 week to 2 weeks).  Is this something our company can afford to do?  I doubt it.

The veil photo was sent with the dress so you could see how long it was compared with the dress.  If you had a question about the length, then you could have asked us to take a photo of the veil without the dress.  So, currently there is not sufficient reasons for this issue to qualify for any reimbursement.  I am sorry.

4.  Sorry, I am still not seeing the “hanging seam”.  What is it?  Where is it?  Is it horizontal or vertical?  Was it brought up when we sent you mid-production and/or final production photos?

 

Well, we do the best we can, but we are only human, not supermen or superwomen.  So unfortunately, sometimes we make mistakes no matter how hard we try.  But I can tell you that the number of mistakes we make are fewer than before, there are always fewer mistakes made during slower season than in busy seaon, and as we have stopped taking very complex orders with lots of customizations and instructions – it helps reducing mistakes also.  So, I can only promise that we do the best we can to serve our customers, and be honest about ourselves.  This way we won’t have complaints flying all over the place ๐Ÿ™‚

Post # 155
Member
737 posts
Busy bee

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@jeni.deidre:  I can feel your frustration and hope you can fix the issues with your dress.

However, I guess it is important to note the following for all future Bees who choose to order a dress from China, not just Jasmines (which I must say from reading lots of other reviews and from personal experiance, are still the best option).

1. It is a replica – I cannot repeat this often enough.

2. You get photos from Jasmines – multiple sets – this is for a reason – to check.  It is just like artwork if you were in the graphic industry, it is ultimately up to the customer to give final approval.

– it is obvious that your zipper was not invisable (even if you don’t have sewing experience)

– it is obvious that the veil was too short

3. Even if you bought a dress from a bridal shop there would be some alterations and you cannot customise.  The only time you will get 100% fit (want my butt t0 look like this) is if you have multiple fittings during the manufacturing process of the dress.

4. Time span – I really think Jasmines should not accept rush orders, there is too much expectation and not enough time to really think about the details and to get those final alterations that are necessary.

You still have an amazing dress that makes you look stunning.  Your issues are easily fixed, including having an invisable zipper and butt area tighter done by a local seamstress.  You don’t need extra fabric to make the dress tighter and any seamstress can put in an invisable zipper.

I honestly hope you will be able to resolve these issues and have an amazing wedding day.

Post # 156
Member
15 posts
Newbee

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@JasminesBridal:  she meant that the zip line is not going all the way down touching the start of the rosettes… her zip line ends half way there.

Post # 157
Member
217 posts
Helper bee

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@chipsuah: 

Ah I see, thank you.  All zipper and hidden zippers end at hips line, not any longer.  There is no longer zipper/or hidden zippers that we can source here.  So for the original dress, the hidden zipper also ended at the hips line (the biggest part of the hips), and the seam continued to go down.  There appears to have no break for the vertical seam because a hidden zipper looks like a seam.

So to solve this problem, the customer has to get a seamstress to change the zipper to a hidden zipper, that’s all ๐Ÿ™‚  That is usually 2 hours of seamstress work in our shop.

Post # 158
Member
15 posts
Newbee

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@JasminesBridal:  I had just received my mid production pictures! Overall I love the feel of the rosettes but not sure what else has to be change, any advise bees?? I’m a short and petite bride ๐Ÿ™‚

I took reference from babecake & jeni.deidre,

btw @jeni.deidre, you look really great in your dress, nice butt!! The back part could be alter by your local seamtress. I hope JBS can solve these issue with you soon. BIG HUG to you Smile

  *why are the pictures so small!! I will post bigger ones later! 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Post # 159
Member
185 posts
Blushing bee
  • Wedding: May 2014

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@JasminesBridal: 

I see you already replied and understood, but just to be helpful and give a visual to everyone I believe this is what @jeni.deidre means:

#1 is the dress in question with #2 and #3 the original and other replica which clearly show a difference. You can clearly see an “end line” for the zipper in #1 and I do admit it is bothersome when compared to the other replica and original.

 

Post # 160
Member
118 posts
Blushing bee

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@JasminesBridal:  

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@Aussiemum:  

1. I totally understand that it is a replica. But I asked specifically for a replica of THEIR replica. Something they “studied hours to do and replicate” and something that they have done countless of other times. I provided babecake’s dress for a foundation.

 

2. I definitely did check and request changes on the midproduction. Those changes took weeks for a response. I placed my order Jan 24 and was supposed to receive it April 12th. They don’t provide all photos though because they added those buttons that I never requested. I am one person though and they are a team. If something slips past me, it shouldn’t for them because they have multiple professional eyes looking at their work. I am trusting the quality that I know other brides received and they should provide that same quality thoroughout, especially if this is a dress they have made numerous times.

 

3. I understand this which is the reason why I went with JBS, so I could customize the way I wanted. I held on to the hope that similar Gemma JBS replic brides tried their dress on and was instantly happy with the fit. I thought this was due to them paying close attention to all the measurements you provide. I even paid a tailor to provide me with professional measurements… to get the best results.

It wasn’t obvious to me that the veil was too short because to me it looks like it blended into the dress in the photo. I was more so looking forward to their response about it… and I got it. Lackluster and blaming. They only provided photos of the veil with the dress not alone. To request additional photos would have taken another week. I am in Hawaii but will have a destination wedding on the mainland to be closer to family. I will be out of town on business for a while which is why I didn’t/ don’t have the time to go back and forth about changes.

 

4. I agree but I was not a rush order. I placed my order Jan. 24th and was quoted April 12th for the dress. 

 

I have seen 3 seamstresses in my area that are not comfortable altering the dress because of the layer and thickness of the dress. And as we all know, alterations (especially wedding dresses) are expensive. Double, even triple that for Hawaii because everything is that much more expensive here because they don’t care if you take their price or leave it. Small island, limited businesses. 

 

I hope I can get them fixed because the dress does look different in person than in camera phone photos… Thank you for your kind words though. 

 

I don’t think I was a nagging bride though throughout the dress process. I was quite understanding and provided so much feedback for my vision.  I even recommended them to several of my friends before receiving the final. They were just too busy to execute and I was nervous about being without a dress. It is important for me to display my case for other brides though. My money doesn’t grow on trees and $1,090 is big for me to let go and not be 100% excited about the outcome of wearing it for a couple of hours…

 

Post # 161
Member
118 posts
Blushing bee

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@bellaingenue:  HUGE THANK YOU! This is exactly what I am talking about. I have posted an image as well.

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@chipsuah:  The pics are small! lol What fabric grade and craftsmanship did you request? And what changes to the design did you ask for? From what I can see they nailed the invisible zipper with the seam going all the way down to the skirt start. ๐Ÿ™‚

Post # 162
Member
217 posts
Helper bee

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@jeni.deidre:  

What?  Weeks to reply?  We have exchanged about 111 emails from start to finish (about 3 months) and according to gmail, our max lapse of response were 6 days apart after mid-production photos were sent, including revision time.  Did I miss a response for a long time?

A customer can order Gemma with different closure types, including lace up, zipper, zipper + fabric buttons, half lace up, double zipper etc..  This has nothing to do with the style of the dress.  The freedom to choose closure type is available for almost every dress.  Your problem with the Gemma we have made for you was basically about the wrong closure type we put on, and you have confirmed.  So we really can’t do anything about this from our end.  I am sorry.

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