Post # 1
I decided to order a dress from JenJen house to wear to the rehearsal dinner. This is the dress on the website;
Having lived in China for 2 years I know that the products can be hit or miss but I was absolutely gutted when I received my dress. I ordered the brown which is the same as shown in their main picture, although it looks more of a latte colour. I recieved this;
It’s so dark and looks awful, the measurements are completely out and the dress is very heavy. I emailed the company regarding returns and stated that the colour was not the same as shown in the picture. Their simple reply;
“We have checked your order and we did have made your dress in Brown color as you ordered. It is common in online shopping if you feel the real color has slight color difference with the one shown online, mainly because the settings of the computer screen may alter the color of the pictures shown on JenJenHouse.com. However, it does not mean that our dress has the color error.Your dress is still quite perfect in the overall style. Perhaps you are not satisfied with the current color of the dress, but we believe that you may change your idea later since the annual trend color will change. It is really worth for you to keep the dress plus the value of the dress.”
Please can I have advice, I hate the dress and just want my money back but it sounds as though they are not interested. Has anyone had any experience with them?
Please help, I’m so annoyed at myself for buying from them.
Post # 3
i do think they should refund you, as you’re not happy. but i don’t think it looks half bad. yes, the color is off (and doesn’t seem to be a good color at all), and it doesn’t fit. but it doesn’t look like it was badly made. is it too big? if so, you could take it to have it altered. if it’s too small, then that’s not an option. you could maybe try to dye it black?
Post # 4
The link isn’t working for me, so it’s hard to compare. It’s highly unlikely you will get a refund. I’d check the return policy, but I wouldn’t hold my breath. They are correct that colors aren’t always as they appear on your monitor, so it probably would have been a good idea to order fabric samples. Just brush it off and shop for a new dress. Good luck!
Post # 5
Ugh that sucks. I hope you can manage to get a refund or at least an exchange.
Post # 6
@pokey730: Here’s the dress at the link:
Post # 7
@Lexipalmer: The color is definately off! The color in the original is a lot lighter. i really think you should get your money back.
Post # 8
TBH those colours are not too far off on my monitor. If the dress is improperly sized or badly made, then I think you can make the argument, but not on colour alone.
Post # 9
Thanks girls, the size is far too big, I ordered a size 10 (i’m a UK 12) and it’s huge, will need major alterations. Think it’s going to go straight on ebay 🙁