Post # 1
I just wanted to warn everyone about an experience I had with JetBlue. I planned our honeymoon months ago and was stalking their flights schedules, which I booked our hotels around. Back in November as soon as our dates were available for booking, I bought flights from here to Barbados, and from St. Lucia to here (small plane service will take us between islands.)
Fiance and I were looking over our flight stuff yesterday and it he noticed that our return flight seemed to be on the wrong day. It turns out they canceled our flight for 6/8 and moved us, WITHOUT TELLING US, to 6/9! I started to panic because our resort is mostly booked up (and being Sandals it’s crazy expensive) and I had no idea how we were going to get home.
I called JetBlue and they were barely helpful. There was no apology, no offer to reimburse us for anything. They basically said we could cancel if want and get refunded, and that was our only option.
Luckily we ended up getting a refund and being able to get an American Airlines flight with similar flight times for $20 less. But I was so mad to even be put in this situation. Fiance says every airline can and does do this, but the fact that JetBlue never even bothered to contact us just kills me. It’s a miracle that we even noticed – imagine going on your honeymoon and getting to the airport to leave and being told your flight is tomorrow!
Post # 3
That is just crazy! I’d be pissed too… glad you caught the change & were able to find an alternative.
Post # 4
Thanks for letting everyone know! We live in Canada, but booked with JetBlue to fly out for our honeymoon. They actually changed our flights, but we received notice through email. My heart almost fell out of my body when I saw there was a change, as we are picking up a cruise.
i will be EXTRA careful to check now.
Post # 5
We had the same with American/Mexicana
Booked a trip to Mx on Americana, show up at the airport only to be told it’s really on an American plane. Fine, we go over there … only to find that they had cancelled that entire flight number MONTHS ago (probably due to the swine flu) and never updated us (we had paper tickets so couldn’t easily check online)
Since all flights for that day had basically already left and with both airlines finger-pointing each other, we had no choice but to go home and get slaughtered on margs at the nearest mexican restaurant and fly the next day.
Didn’t work out all for the worse though as our hotel was full, but we ended up rebooking an all-inclusive for the new dates & less moolah.
Post # 6
I had a similar issue with Jet Blue–we had booked a round trip flight to Orlando, and the week before the trip, I went online to verify everything–they changed our return flight and made it the same day as our departure flight, I had the printed confirmation and email that had the correct flight on it, and they wouldn’t do anything to help. So, essentially they had us on a departure and return flight that would cross mid air! We were forced to cancel the return flight and pay the cancellation fee and re-book. It wasn’t until after I filed a claim with BBB about this that I was refunded my money for the cancellation fee! NEVER AGAIN!
Post # 7
AHH that’s evil! Thanks for letting us know.
Post # 8
Your Fiance is right that all airlines can do this. I had my flight rescheduled by USAir and only found out with an email FYI about a week out. They didn’t bump the date, but did change the time by about 2 hours – enough to make a difference in my travel plans.
Post # 9
I want to say that there is a law against this but haven’t been able to find it. It seems that these days more and more airlines do whatever they can to get away with providing crappy service. I get that they are struggling with costs, and service is an investment that they choose to do without, but come ON.
Based on this thread I checked out my honyemoon flights (booked on Star Alliance Points) and there was an error message saying something like “your flights have changed, please call to reschedule.” I panicked but when I called USAir they were really sweet and turns out they had only adjusted the timing to show an earlier landing…
Thanks for sharing your story.
Post # 10
@kate02121: I don’t think there could be a law about this. As long as they are willing to refund the money, offer vouchers for future travel, or otherwise work with her (even if they are not terribly pleasant about it), there’s no law where you can force a company to provide you with a service. The government can’t make the plane fly. The only relevant law that I can think of that would apply would be if they kept the money, didn’t offer alternative service, and told her she could kiss their butts. In that case, it’s fraud for taking money.
Post # 11
I got about 4 email from Expedia that my flight changed the last time I booked a far in advance flight and with each one my stomach dropped until I saw that what ever was changed was too minor to make a difference. I guess my point is this is also annoying from the other side when they contact you to tell you your flight has changed and it inly differs by like 10 minutes. It is all part of flying, check and double check and buy insurance on your honeymoon 🙂
Post # 12
Hoenstly this happens a lot with all airlines. If they do not have a full plane they will cancel or change the schedule to maximize their earnings. When booking flights it is best to be proactive in watching them just as you did, in case this happens.
Post # 13
@LibertyBelle: I understand what you are saying, but my perception is that there certainly could be a law surrounding a notification procedure, and an airline (or any service provider) promising to deliver something and then not doing so through fault of their own (which might or might not be the case here). Similarly to the new-ish laws surrounding a situation where an airplane has left the gate and sits on a tarmac for x number of hours – they have to provide beverages or something. In that case, no there is not/could never be a law saying that they have to take off…but there is one outlining the minimum way that they have to treat their customers. Even though that one is based on safety/health so not really apples to apples.
So I think your answer was based on thinking that I was suggesting that I thought there was a law saying they can’t change flgihts times or reschedule (clearly not always up to them)…and that’s not what I was getting at. I was saying that they should be required to have a specific notification procedure in place when they do have to reschedule – which is something they CAN do something about.
Post # 14
Oh my gosh, they did this to my grandmother and brother a few years ago! My 80 year old grandmother and (then) 13 year old brother were flying across the country. My parents were going to drop them off at the airport, and my aunt was going to meet them when they landed. I went to print their boarding passes and found the flight was 8 hours earlier, and they had never been told!
Apparently that wasn’t a fluke, but a trend with them!