Post # 1
Hi Bees. I just got my ring back after it being resized, which they sent out for two weeks to their repair place. I am so disapointed & upset. The second I saw my ring, I noticed a fairly large mark on my center diamond. There is a very obvious chip in it, and I can even put my fingernail into the chip. Additionally, one of the prongs has clearly been hit on something and is rough to the touch & snags on your skin if you touch it. I only had this ring for less than three weeks before I sent it out to be resized and I am just so upset. They couldn’t even do anything at the store, since none of them are actually jewelers, and they said I have to come back when the manager is in & they will “take care of me”.
I’m not even sure what I should do. Should I ask for a new diamond? The chip is SO large that you can see it immediately. But I’m truly afraid of having them do anything with the setting, since they damaged it so much. I was also thinking of asking for a completely new ring, but I’m no where near stock size, so they’d have to do extensive work to resize it again. But I was also thinking of just asking for a new one in stock size, and then taking it to the jeweler my family has used & trusted my whole life. I was already uncomfortable with having another store work on my ring, but since it was bought there, it would have voided the warrenty to have someone else work on it. I’m leaning towards just asking for a brand new ring, and just having our jeweler resize it for me, and I KNOW he won’t damage it. Our jeweler has made beautiful custom settings for my family and is just SO talented. I’m kicking myself for allowing someone I don’t know to even touch the ring.
Has anyone had anything like this happen to them? Any advice?
Here’s a photo from right after I got engaged..
Post # 3
If you get another ring and let your family jeweler touch it then it will be avoided if anything happens. I would put in a complaint and send it back in till they fix it right and on a rush since youve already waited so long.
Post # 4
I just hope they really do “take care of you”…after reading many stories on here, Ive become pretty skeptical of many jewelers…
Post # 5
Oh I’d be so upset! I would definitely go and talk to the manager. Hopefully they can replace it without hassle.
Post # 6
That’s awful!! I would be leary about going back to them too. Our engagement was last weekend and I had to have the ring resized (he guessed with the size since I wanted to know nothing about any of it 😉 ) when I got it back there were two dents on either side of the band and also on the bottom (I’m guessing the clamp they use to hold the ring???) My fiance was livid that they would send it back that way. I am going next week for them to polish it out but you can’t fix a chip in the actual stone! Good luck sorting it out.
Post # 7
The jeweler chipped the first stone my Fiance had set in my ring before we got engaged. Make them make it right one way or another.
Post # 8
I hope that the stone came with a certification detailing the color, cut, clarity, and carat weight. Those certificates will prove that it was not chipped to begin with. An appraisal will also help your case. If you have those documents, or even the receipt (I hope that would describe the diamond’s quality) make sure you bring those with you when you see the manager. I would hate for the manager to try to convince you that the chip was there when you Fiance purchased the ring.
Post # 9
- Wedding: August 2013 - An amazing non-profit retreat
I had the exact same thing happen. The saleswoman said she couldn’t see it (or pretended not to) but my friends and I could see it with a naked eye. I made them send it in for repairs, and I wish I hadn’t because I KNOW the new diamond has poor specs. Take it to someone you really, really trust, is my advice. We still love my ring for what it symbolizes, but I’m very “eh” about the diamond. I really loved the first one.