(Closed) Jeweler f***ed up my tacori engagment ring, then lied about it

posted 7 years ago in Rings
Post # 62
Member
323 posts
Helper bee
  • Wedding: November 1999

That really sucks! Well, at least they’re dealing with it….still sucks though.

Do you get some type of guarantee from them before and after the fact?

Post # 63
Member
139 posts
Blushing bee
  • Wedding: April 2015

@HappySky7:  I remember from earlier in the thread, I just wanted to explain to the other person how the authorized dealer stuff works since they didn’t seem to get it. 

Why are they flat out refusing to send it to Tacori? That seems ridiculous! Did they tell you that the warranty is void? Because it shouldn’t be. I don’t understand why they would tell another jeweler to stay away, I would think they would want you to be happy, it’s not your fault you can’t work with the original seller. 

Post # 65
Member
1068 posts
Bumble bee
  • Wedding: December 2013

@HappySky7:  I am so sorry you’re going through this!

One of my friends has a Tacori ring and is going through a lot of trouble herself.  She needed to have both her e-ring and wedding band (both Tacori) sized bigger so she brought them to the store her Fiance got them from (an authorized dealer) and they sent them to Tacori for the work to be done. Her wedding is July 27 and she took them to the jeweler in May.  It took Tacori 6 weeks to size them and when she got them back they looked terrible!  Some of the engraving is off and the wedding band looked like it had been smashed – it was lopsided!  She fortunately was at the jeweler when she saw the rings (why the jeweler did not see this no one knows!) and demanded that Tacori redo them.  The jeweler said if they send them back there’s no way she would get them back in time for her wedding.  She is completely fed up with Tacori and also wishes she never bought their product.  The jeweler is no help either – they won’t touch the rings at all!

I know this doesn’t help you, but just wanted to let you know you’re not the only one having problems with this company.

Post # 66
Member
3208 posts
Sugar bee
  • Wedding: April 2015

@HappySky7:  did you purchase the ring at a discount? There is a former Tacori dealer out of Carlsbad CA that continued to mislead consumers about being a Tacori dealer (when their partnership was revoked). Tacori is very clear about rings under warranty having to be purchased at full msrp, and many retailers will ask for an invoice before acting as a liaison between you and Tacori for this reason. 

 

Post # 67
Member
3208 posts
Sugar bee
  • Wedding: April 2015

@HappySky7:  okay so I went back to read the full post, and yes, the jeweller that starts with M has long stopped being authoritzed by Tacori. You need to take up the issue with both Mulloy’s and the jeweller that dipped your ring. I don’t understand why you’re blaming the manufacturer because they did nothing to damage your product.

From Ontario, shipping to Tacori is about $300, though their repair services are very reasonably priced. My ring has had its warranty voided through no fault of my own, but it made sense to me to keep it as is. Like I suggested, please contact Tacori through their facebook page, and they will more than likely call you in a couple of business days. All Tacori dealers in my area refused to touch my ring until I spoke to Tacori directly. The jewellery reps were of no help, you need to get in touch with their customer excellence manager. If your jeweller f’d up and your ring is warrantied, then your jeweller will need to pay (though shipping will more than likely remain your expense). On the other hand, if your ring was purchased from an unauthorized source or below retail price, then you will need to take up the issue with your jeweller, and that may include small claims court. 

 

Post # 70
Member
3208 posts
Sugar bee
  • Wedding: April 2015

@HappySky7:  So unfortunately, you have a ring that happens to be Tacori but not covered under warranty. It would be a similar situation to if you purchased it second hand. Mulloy’s should have made that clear to you, but it’s for this sort of reason that Tacori cut ties with them. In store, a dealer would have told you that Tacori cannot be discounted, but a discount could be made on the diamond. This is what I was told by three Tacori partners before I made the decision to buy a sample ring.

In my case, for resizing, I was able to get a jeweller to cooperate by telling them I had an out of warranty Tacori that needed to be sent to them, and that I would be covering the costs out of pocket. They rolled their eyes but did work with me. 

As for the costs of damage incurred, you need to take that up with your jeweller, and document the conversation for small claims court if needed. 

Post # 72
Member
3208 posts
Sugar bee
  • Wedding: April 2015

@HappySky7:  I’m going to bow out of this thread now since I think there must be more to your story. When I purchased my setting at Mulloy’s, I was assured that they were an authorized dealer, and their store website had a Tacori badge. When I went to use my complimentary resizing, I was informed that I was not covered under warranty since (a) my ring was purchased at a discount; and (b) Mulloys was misrepresenting themselves as an authorized retailer. That’s part doing business online, I guess, so I took it up with Mulloy’s (who were less than helpful and have completely ignored me). I have the card of authenticity, boxes, etc, so my ring is genuinely Tacori, just not covered under their warranty.

The reason I keep defending Tacori is because I simply contacted them via Facebook after three local authorized Tacori retailers refused to work with me. I was genuinely surprised at how quickly someone from Tacori called me, and they bent over backwards to help. In my experience, Tacori HQ has been an absolute gem, and I am so thankful for their help in straightening out what was an awful transation for me. In my case, Tacori HQ has done more than enough for someone who was nearly swindled by a rogue online retailer misrepresenting themselves, and for whatever reason, they haven’t done the same for you. 

I hope your ring gets fixed soon.

 

The topic ‘Jeweler f***ed up my tacori engagment ring, then lied about it’ is closed to new replies.

Find Amazing Vendors