(Closed) jeweler is taking forever

posted 9 years ago in Rings
  • poll: What should I do?
    Nothing -- mistakes happen, and making a fuss could cause problems with the jeweler : (0 votes)
    Nothing -- I'm making a big deal out of something that isn't : (0 votes)
    Ask for a discount : (3 votes)
    20 %
    Call again and demand a firm delivery date : (11 votes)
    73 %
    Throw a hissy fit : (0 votes)
    Other (ideas welcome) : (1 votes)
    7 %
  • Post # 3
    Member
    1896 posts
    Buzzing bee
    • Wedding: August 2009 - St. Thomas of Villanova Church & the F.U.E.L. House

    When we were trying to go the custom route for the engagement ring, we’d often go about four weeks before hearing anything from the jeweler.  I’d definitely call and ask for a status update — what’s the deadline you’re working with?  Maybe they have weddings coming up before yours, and are trying to focus on those first?

    Post # 4
    Member
    214 posts
    Helper bee
    • Wedding: September 2009

    I’m having my ring worked on now and was told up front that it would take approximately 3-4 weeks to get it back. But my jeweler was courteous enough to check on the status of the work on my behalf (she knows I’m really antsy to get the ring back)!

    Waiting several weeks for your piece to be completed is maddening enough but when you haven’t been given any indication of where things stand it can be downright nerve-wracking! I can understand a jeweler needing extra time since this is a custom job. However, I think it would be common courtesy to check in with you periodically to let you know how things are going. Even if there is no real update, it would be nice to hear from them so you won’t feel like they’ve forgotten about your ring.

    Are they able to check in with whomever’s doing the work to find out how things are progressing? You definitely deserve a FIRM due date at this point!

    Post # 6
    Member
    137 posts
    Blushing bee
    • Wedding: May 2010

    Thats funny glad it all worked out.

    Post # 7
    Member
    1230 posts
    Bumble bee
    • Wedding: November 2008

    yay!! Post pics! 🙂

    Post # 8
    Member
    1042 posts
    Bumble bee
    • Wedding: May 2010

    Ha nice! I’m sure it was just because the work was outsourced…

    Post # 9
    Member
    1230 posts
    Bumble bee
    • Wedding: November 2008

    I forgot to take your poll and just re-read it…

    I just wanted to add this:  We had my wedding band custom made and some custom work done on my Engagement Ring.  All went well with the Engagement Ring so we decided to go back to have my wedding band made as well.  But there were several delays and problems with my wedding band.  As compensation for the time delays, we were given a coupon worth up to $500 for our trouble!  So maybe you should ask for some type of coupon/discount promotion…just a thought.

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