Post # 1
When we went shopping for wedding bands, the jeweler where we purchased my e-ring discovered that the company that made the setting for it didn’t make a matching wedding band. He said that he could send my e-ring to another jeweler who would make a custom wedding band to match it for roughly the same price we’d pay for a pre-fab band. He warned me that it would take 2-3 weeks, which was fine. I gave him my ring that day (he insured it and gave me a receipt etc.).
I didn’t hear from them at all after that, so I called after 4 weeks. Apparently, the jeweler was supposed to call me to get approval for the estimate from the custom guy, but he had forgotten so work hadn’t started on my ring yet. At that time, they said it would be about 2 weeks. I understood, and told them that would be fine.
It’s now been 3 weeks and still nothing. I stopped in a few days ago and asked about it, and they said they would call me as soon as it’s in. I really love this jeweler and would like to keep a good relationship with him for future repairs/purchases/etc. but this is getting really frustrating! It makes me nervous leaving such a valuable item in someone else’s hands to begin with, and now it’s been 7 weeks! But I’m a little afraid to say anything because I don’t want them to think of me as a difficult customer or to rush the work and cut corners. What should I do?
Post # 3
- Wedding: August 2009 - St. Thomas of Villanova Church & the F.U.E.L. House
When we were trying to go the custom route for the engagement ring, we’d often go about four weeks before hearing anything from the jeweler. I’d definitely call and ask for a status update — what’s the deadline you’re working with? Maybe they have weddings coming up before yours, and are trying to focus on those first?
Post # 4
I’m having my ring worked on now and was told up front that it would take approximately 3-4 weeks to get it back. But my jeweler was courteous enough to check on the status of the work on my behalf (she knows I’m really antsy to get the ring back)!
Waiting several weeks for your piece to be completed is maddening enough but when you haven’t been given any indication of where things stand it can be downright nerve-wracking! I can understand a jeweler needing extra time since this is a custom job. However, I think it would be common courtesy to check in with you periodically to let you know how things are going. Even if there is no real update, it would be nice to hear from them so you won’t feel like they’ve forgotten about your ring.
Are they able to check in with whomever’s doing the work to find out how things are progressing? You definitely deserve a FIRM due date at this point!
Post # 5
So I went in today, guns blazing and ready to be assertive and (nicely) demand a due date….and as soon as I walked in the door, she said, "oh! You got my message! That was quick!" Apparently, she called to tell me it was in while I was on my way over. Problem solved!
Post # 6
Thats funny glad it all worked out.
Post # 8
Ha nice! I’m sure it was just because the work was outsourced…
Post # 9
I forgot to take your poll and just re-read it…
I just wanted to add this: We had my wedding band custom made and some custom work done on my Engagement Ring. All went well with the Engagement Ring so we decided to go back to have my wedding band made as well. But there were several delays and problems with my wedding band. As compensation for the time delays, we were given a coupon worth up to $500 for our trouble! So maybe you should ask for some type of coupon/discount promotion…just a thought.