(Closed) Jeweler LOST my ring 22 days before my wedding!

posted 5 years ago in Rings
Post # 3
Member
691 posts
Busy bee
  • Wedding: June 2013

Omg. I am sorry, I would freak. They had better be replacing with a 5 carat diamond. 

Post # 4
Member
121 posts
Blushing bee
  • Wedding: June 2013

Awe, I’m so sorry this happened!  I can’t believe the store did that to you, that is terrible.  I would be so upset too :(.  I really really hope they replace your ring with an aaaamazing one to try and make up for it.  HUGS!!

Post # 5
Member
4495 posts
Honey bee
  • Wedding: October 2013

OMG! I would be livid. I really hope they find your ring. Its great that they’ll replace it, but the sentimental value of the original can’t be replaced.

Post # 6
Member
3469 posts
Sugar bee
  • Wedding: July 2015

omg!! thats so awful! Make SURE you call thier corporate office and complain. Service like that is unnacceptable!! I’m so sorry, I hope they find your ring soon!!

Post # 9
Member
5192 posts
Bee Keeper
  • Wedding: February 2013

@LedeLady:  My Zales experience was good and bad. I got my wedding band from there. I found the perfect one I was looking for, it just needed to be sized down. Since it was getting down to the wire, they sent it out for expedited sizing at no extra charge, which was nice. They said it would be ready on Friday. Ok, so I came back on Friday, no ring. They said call back Monday. I did, no ring. Tried again Tuesday, no ring. Wednesday, an hour and a half before the wedding (small town hall ceremony) I go in there and it still hasn’t come. They told me they would lend me one from the store to use at the ceremony, which was nice. As I was picking out a ring the delivery truck finally came and I got my ring right in the nick of time. So I get married, wear my ring, and all is well, right? Wrong. Fast forward to the wedding night, at the hotel, husband and I had just come back from dinner ready to you know what. I look down at my hand, a diamond was missing from my ring. Needless to say it killed the mood. So I spend the next 1/2 hour on the floor crying and trying to find this tiny tiny diamond. He convinced me to calm down and it would get taken care of. Next day call Zales and they tell me to bring it back right away. Their policy usually doesn’t allow them to replace diamond jewelry over $200 but under the circumstances they made an exception for me, which was nice. I wanted to replace the one diamond, but they said since it was pave that would not be possible and they’d have to replace the whole ring altogether. So here we go all over again, I had to wait for a new one to get sized. It took over a week to finally get my wedding band. I wish it would have been the one my husband so lovingly gave me on our wedding day but shit happens. I can’t complain about the customer service though. They were very nice and understanding.

Post # 10
Member
722 posts
Busy bee
  • Wedding: June 2013

that’s so horrible! I’m so sorry this happened to you 🙁 Fiance is very persistant on checking my diamond number everytime I get my ring back from the jeweler

Post # 11
Member
1474 posts
Bumble bee
  • Wedding: December 2011

I would be furious! I hope you get your ring back.

Post # 12
Member
1505 posts
Bumble bee
  • Wedding: June 2014

What a nightmare!!!  Sending good vibes to you!!

Post # 13
Member
630 posts
Busy bee
  • Wedding: November 1999

I’d have lost my mind on them!

I guess the only thing I can say is try not to let it steal the joy from your big day.  At least they didn’t lose your groom… so you do have the MOST important thing for the big day!  It is heartbreaking that they lost something that holds emotional value as well as financial, though.  I really hope they find it (with that other’s person’s name tag on it!)

Post # 14
Hostess
2556 posts
Sugar bee
  • Wedding: May 2014

I’m so sorry.. I hope you get an answer (and they find it) really soon!

Post # 15
Member
2743 posts
Sugar bee
  • Wedding: October 2014 - Disney

I would be livid. This is a girl’s worst nightmare. I just want to give you a hug and kick them in the cajones for you.

Post # 16
Member
5496 posts
Bee Keeper
  • Wedding: October 2013

@LedeLady:  That is horrible. WTF is wrong with people?! They mixed up my order at the Indian restaurant last night and gave it to someone else and I was pretty peeved about that! Let alone your ENGAGEMENT RING?! Grrrrr.

The topic ‘Jeweler LOST my ring 22 days before my wedding!’ is closed to new replies.

Find Amazing Vendors