- 5 years ago
Hey everyone! This is my first post on this website but I’m hoping I can get some help on a situation that my fiancé and I are currently dealing with. I apologize for a lengthy post but will summarize at the end.
He just proposed this past weekend 🙂 the ring is custom-made and we both love it, but we have a problem: he requested, paid for, and got an appraisal for an 18K ring, but it turns out that the ring was made in 14K.
When we saw the stamp and called the shop, the employee looked into it and admitted making a mistake, explaining that he went back and forth between 14K and 18K (he says he didn’t) and that they had mistakenly written down 14K in their notes. They called back later and said they could do one of the following:
-They could remake the ring as an 18K but that will have added labor costs
-They could refund about $200 dollars, which they say is the difference in cost between the 14K and 18K
We haven’t responded yet because we’re still wrapping our heads around this. I can’t believe we hold an appraisal for the wrong carat amount – did they appraise it before making it? Even worse, they spelled his last name wrong!
He and I do not want to remake the ring since I’m already attached to it (it is, after all, what he proposed with), but we are very concerned that they are suggesting that it would cost us money for them to fix their mistake. So now we are looking at the second option, which is much more ambiguous because it is a mix of gold content and making costs. However, after some calculations he strongly feels that he should be refunded something closer to $300+ dollars.
We have no idea how to proceed with this, and feel like we have no leverage since they already have our money – he also tells me that the manager is very shrewd. Can anyone help me look at this objectively and tell me what my options are?
tl;dr – Jeweler admits to mistakenly making a 14K ring when we paid for and received an appraisal for 18K. What can we do to make sure we get what we deserve?