(Closed) Jeweler RUINED my ring!!!

posted 10 years ago in Rings
Post # 3
4544 posts
Honey bee
  • Wedding: September 2010

What a terrible story! Maybe other bees have advice on what you should do. The best thing I can say is to go back to the jeweler and explain to them what happened and see what they say. I would hope they would offer you some sort course of action since they said there would be no damage to either ring!

Post # 4
1810 posts
Buzzing bee
  • Wedding: April 2011

OH wow. I have never had a ring fused so I’m not sure if that’s common procedure (though I don’t think it should be). However, whether its common procedure or not, you were told that there would be NO DAMAGE and I do not consider that no damage.

So, if I was in that situation, I would call and set up an appointment with the manager and the person you spoke with who guaranteed no damage and I would bring husband as support. (Sometimes I feel that I get taken more seriously with a man by my side.) I would bring your receipt for your wedding band from the other store for proof of cost and any warranty you have. Maybe also think about getting quotes from a couple of other jewelers to see how much it would cost to bring the ring back to original condition so you’ll have some unbiased information on what it will actually take to restore the ring.

Also, not sure if you’re the emotional type, but definitely try not to get worked up when you speak with them.

Good luck and let us know how this turns out!

Post # 5
612 posts
Busy bee
  • Wedding: August 2010

Well legally it doesn’t seem like you have any recourse because you told them to fuse the bands and do what they could about the gap. All they have to say is you told them to fix the gap and that was the only way they could do it.

I would try having your Fiance talk to the jeweler since you seem to be upset about it. I’m not sure what they will do about it. If you want to sue be sure you hire a good lawyer to take the case.

This is definitely why I am against fusing rings that weren’t a matched set to begin with. I’ve had four of my friends end up in the same situation: loved the rings apart, now hate them together because of what had to be done to fuse them. One of my friends did sue, but ended up losing the case because she has signed a contract with them about the fusing that said any or both rings may be altered to ensure the fuse. They told her word of mouth they wouldn’t have to alter either ring, but ended up having to and she hated it. Word of mouth doesn’t trump a signed contract, so I would see what the contract you signed says.

Post # 6
158 posts
Blushing bee
  • Wedding: October 2010

Is there anything that insurance can do or cover?

Post # 7
1023 posts
Bumble bee
  • Wedding: June 2010

Don’t take this the wrong way, but what did you think would happen? Soldering the rings together, especially if you wanted the gap to disappear would require some reworking. I’d say it is probably not all that possible to fuse two rings and then unfuse them in perfect condition. Yes the jeweler should have clarified how the rings might be altered though. And like a pp said, getting this in writing would have been the way to go because a verbal exchange really doesn’t hold up well.

This is why it is really important to be sure that you want them soldered before doing it.

Post # 9
277 posts
Helper bee
  • Wedding: December 2010

i kind of agree with Bamboo…. I don’t want to upset you, but if someone told you they’d, say, take your car apart and put it back together and there’d be absolutely no damage, you still shouldn’t let them do it…


Sorry I know that’s not very helpful now, but it’s probably good to learn from our mistakes…


Now, do you have anything in writing, like a receipt, saying they’d accept responsibility for any damage?? or anything similar?? maybe that could help you make a case for them covering the costs of having the ring fixed…

Post # 10
937 posts
Busy bee
  • Wedding: October 2010

I’m going to get my rings fused together (but by my uncle who actually made both rings)… i know a few people who have done this but i’ve never heard of it being undone.

I can probably understand how upset you are at the moment… i know i would be if someone other then myself ruined my ring (and paying them to do it too)

Post # 11
2246 posts
Buzzing bee
  • Wedding: May 2011

View original reply

Thats a great idea

Post # 12
90 posts
Worker bee
  • Wedding: November 2011

I’ve never heard of ring soldering being undone without any damage, so I think it’s kind of crazy (and unprofessional) that the jeweler would tell you it’s possible. I’d definitely ask for the value of the band to be reimbursed, based on the fact that if you knew the damage would be irreversible, you would never have done it in the first place. Sorry this happened to you 🙁

Post # 13
7 posts
  • Wedding: September 2012

sorry to hear that. But when you say “jeweller” that raises my red flag. Are we talking a bench jeweller or the saslesperson at the counter? a lot of store send their work out and your intrustions get lost in translation between the person who took your ring in and the actual goldsmith who completes the work.


Post # 14
1412 posts
Bumble bee
  • Wedding: November 2011

That’s a shame, so sorry to hear that. 

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