- Okole Maluna
- 7 years ago
- Wedding: June 2011
Ok, I have to get this off my chest and I can’t post a review under the vendor section until I’ve been married. I’m not trying to slam the place, but I’m hoping that a future dress shopper can get some value out of my experience with them. This happened back in July, and I tried posting a review on yahoo and other sites, but they mysteriously disappeared after I submitted them. I was too pissed off to write another long review…until today.
I first contacted them because I wanted a certain Sottero dress that seemed impossible to find anywhere. I actually talked to Jinny herself and she was very helpful and offered to track down a sample through their rental program so that I could actually try before buying. It was so nice that she was willing to go the extra step that other salons hadn’t even offered. Because I had to fly to Ca, we had to coordinate so that the sample would be at the store the same time I was. Well, after a 5 hour flight from Maui and a 3 hour drive from Santa Barbara, I finally got to the store (on time for my appointment set months and months in advance). I was kept waiting for 25 minutes (no exaggeration) because all the fitting rooms were taken. I was then told to “look around and pull whatever I wanted to try on.” This caught me off guard because when I spoke to Jinny just two days prior to the appointment date, I was told the sample I wanted, as well as other dresses that I might like would be waiting for me in a dressing room and that she would help me personally. i’m not gonna lie though–this was the very first shop I visited and I was expecting the whole SYTTD experience of the consultant looking at me and instantly knowing the perfect dress for me 🙂 My friends and I started looking through the racks, but it was very overwhelming and I didn’t feel there was any real organization to the dresses. After wandering around the store like an idiot for about 15 minutes, I was told she was not able to get the sample because it was sold over a month ago. I was a little miffed that she didn’t tell me this when we spoke earlier that week, but I wanted to give her the benefit of the doubt since she was so nice on the phone. As we got further into the appointment, it just got worse. I was very specific in wanting a lace strapless mermaid/a-line…she brought me chiffon ballgowns with straps. I tried them on, thinking that maybe she knew better than me….but some of those dresses were just AWFUL and she threw out insincere “WOW”s the entire time. She finally shoved me into a dress (Katarina Royale) that I sort of liked. When she noticed I had some interest in it she began ooohing and ahhhing and telling me that was the dress. I was so uncomfortable that I decided we should go to lunch and re-group. She asked if I was going to buy and when I told her I needed to think about it, she snidely replied “Well, is it out of your budget? I mean, I had a bottle of champagne ready to pop for you if you would have bought it.” WTF? First of all, my budget was 2500 and none of your dresses in the store were “out of my budget.”
Disappointed, we ended up driving down the street to The Wedding Day bridal shop. The experience was as different as night and day. This was a BEAUTIFUL salon with friendly and helpful staff that actually listened to what I wanted. It was organized and pretty (vs. the Forever 21 setup at Jinny’s). I told them that I was somewhat interested in the Katarina Royale..so she pulled their sample of the dress and had me try it on again. Then she asked what I liked and didn’t like about it. Armed with that info, she began pulling dresses. She used the same technique with each dress (what do you like/hate?) until finally, I ended up with a knockout dress (Enzoani Dakota). I hadn’t even heard of that designer and I swear I had to ask her about three times if this dress was really in my budget because it looked way more expensive. And she didn’t lie. I got the dress I wanted at the price I wanted, complete with a dream shopping experience that I had always imagined in my head. Sure, there was no bottle of champagne, but who needs a bottle of champagne when you’re high on finding the dress of your dreams?
So for any of you So Cal girls out there, if you’re planning on going to Jinny’s…please do so (I have read some posts where people have actually had great experiences with that store)….I’m not telling everyone to jump on my bandwagon and boycott Jinnys…I’m just saying… since you’re already in the area, do yourself a favor, visit that “one last store” and drive down the street to The Wedding Day…you might just be surprised with what you find.