Well it was really more Chase over Wells Fargo. Wachovia has been bought out by Wells Fargo and all the banks/accounts are being transfered over and soon Wachovia will no longer exist.
DH’s biggest issue with Wachovia though was customer service. Thing they said you could do online never worked and when you called in to do anything you spent forever on hold. He really hated that.
When we visited Wells Fargo, they were very, very pushy (which is a big turnoff to both of us). When we sat down with them, we flat out stated that we were going to be visiting a couple different banks and WOULD NOT be opening an account that day – we just wanted information on what our options would be (minimum balances, monthly fees, account options, etc). Despite that, the guy insisted on making customer profiles for us, continually was saying things like “we’ll get you set up with debit cards today, we’ll get you both some new checks ordered for the account before you leave, etc” – like he didn’t even listen to what we’d told him at all! And then when we tried to leave, he didn’t seem to want to let us go. We both just got bad vibes.
The other thing we didn’t like with Wells Fargo was that the guy told us that to avoid monthly fees you have to have direct deposits into you checking account and have to set up monthly automatic transfers to your savings account as basically forced saving. That doesn’t work with the way DH and I bank at all. We keep almost all of our money in our savings account and just transfer over to the checking account when we write checks/pay bills. Our method of saving is to ensure that the balance on our savings account is rising and invest in 401(k)s, stock, mutual funds, etc. The required Wells Fargo banking style just really didn’t work for us (plus I didn’t like that they dictate how you have to bank).
We got the exact opposite at Chase. When we met with them, they recorded ZERO information about us. They strictly gave us all the information on their different accounts, how you’d move from one account level to another, the various perks/benefits you got (via credit cards, investment advisors, etc). They also let us ask questions regarding potential future scenarios with morgages, CDs and such and answered them clearly. I was also impressed (and this may sounds weird) that the lady flat out told us, “We do not offer the best interest rates around.” I liked the honesty and the fact that they pride themselves on all their other services, not the interest rate on their savings accounts (like so many banks seem too – no matter how good that interest rate is it, is still making you basically no money). When we left she just informed us of when she would be working soon but that if we returned and she wasn’t there that anyone would be happy to help or answer any more questions.
We went back later that afternoon and opened our Chase accounts.
(Sorry its so long – I just wanted to try to explain everything. Hopefully it helps!)
ETA: Oops! Missed that you wanted me to PM you. I’m doing so now but leaving this here in case it helps anyone else!