(Closed) Just curious- Has anyone had issue with Michael Hill Jewellers??

posted 4 years ago in Rings
Post # 2
Member
701 posts
Busy bee

Did they size the ring?  Sometimes when a ring is sized down that stuff can get cut out just due to the position of it on the inside of the shank.

Post # 5
Member
26 posts
Newbee
  • Wedding: June 2016

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Browneyedbelle92:  I had nearly the exact same issue with Michael Hill (Aus?)! My Fiance was sold a promotional engagement ring that was in a standard size M and I am a size I. It was resized down to a J and they said that was as far as they could take it without issues. Anyway, a little while later one of the main stones came loose in the setting (it was a three stone ring with 12 small side stones) and they fixed it. Same thing happened a couple of times, not to mention the ring was too big for me. I moved interstate to Canberra, which is freezing, and my fingers became even smaller (I’m weird and swell in the heat, not the cold) and I was worried it would fall off. I went to SO many stores and everyone refused to do anything about it. Also, it turns out that the ring was not meant to be sized down more than 1 size, so they lied to make a sale in the first place. 

Eventually I had enough and sent a scathing email to MH head office (this was after 3 years of crap) and they offered to replace it. But I wasn’t allowed to keep the old ring. So really, it worked out worse for us because we had paid $1,000 for a 1ct total ring, which was worth more but we only got store credit for that amount. And this time we went with a solitare due to my finger size, but since MH are so overpriced (this was before I knew about WB/moissonite/blue nile etc) we ended up having to put in an extra $3,500 for a 0.71ct solitare. Knowing what I know now, I would have taken the $1,000 store credit and got myself some diamond earrings because I could have got a lot nicer ring from somewhere else.

Anyway, I’m happy with my engagement ring now, but I will never buy from MH again. In your situation, I would be sending a strongly worded email to head office, outlining the facts (and names of people you dealt with) and demanding the lifetime warranty (which they try to get out of all time time) be transferred to your new ring, since it was purchased with the intent of being a ‘lifelong’ engagement ring. I wouldn’t worry too much about the buffing of the wording since you should still have your certificate? I would mention it to head office though, since it seems dodgy.

Good Luck!

Post # 7
Member
112 posts
Blushing bee
  • Wedding: July 2017

I’ve never liked Michael Hill, any time I enter one the staff are always so rude.
I got FIs watch from there a few years back and went to get the band replaced last year and my god, I wish they had just told me they couldnt do it and that was that. They took the watch, told me they would ring me when they found out if they could even do it, never got a phone call, rang them 3 weeks later and the lady I talked to had no idea what I was talking about, so I went in to demand the watch back, and the woman I first talked to just said to me ‘oh yes, sorry we can’t replace it.’ Thanks for telling me???
Haha sorry for the rant, but ugh, I feel you. I’d be asking why they buffed off the information, seems a bit suss or incompetent, either way, not great.

Post # 9
Member
112 posts
Blushing bee
  • Wedding: July 2017

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Browneyedbelle92:  Sorry I’ve had no experiences with Solid Gold so I couldnt tell you. Just look up review pages to see what other people are saying. (In saying that though, I really like Shiels but they have terrible reviews online, so you never know.)

Post # 10
Member
26 posts
Newbee
  • Wedding: June 2016

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Browneyedbelle92:  I would still email them. You have been dealing with issues and speaking to staff since purchase, so you are well within your right. Like I said, I think it took me 3 years to contact head office, but I was so glad I did since I wasn’t getting anywhere with the staff/managers. You still aren’t happy with the continued service or how they returned your first ring, so I would make damn sure head office knows about it. If you don’t get a response, just keep emailing or go on to their social media pages. It might sound over the top, but they must be doing this at a number of stores since pretty much the same thing happened to both of us.

We purchased my wedding ring from a stand alone, family owned jeweller and they have been amazing.

Post # 11
Member
260 posts
Helper bee
  • Wedding: June 2016

YES! I had a nightmare experience with them – my parnter gave me a diamond ring (promise ring i guess) before we were engaged. the diamond fell out 4! times. 4! and the last time they said they wouldnt replace it because it was worked on more than 3 months ago (excuse me for thinking diamond jewellery should  last more than 3 months) so now it just sits in the cupboard missing a diamond. And the times they did replace it they were awfully rude – it was like pulling teeth to get it fixed each time. GAHHHHH makes me angry just thinking about it.

Out of pure stupidity we also bought my engagment ring there because it was the last one and massively discounted. I took it in to get it resized after he proposed and they said they couldnt resize it to my size because it would weaken the ring too much. this was despite the fact that I had given them my size and they had measured my finger when we bought it. so after again having to plea/beg/use my most assertive tone they remade it… which took 2 months.

I’m sure it wont be the end of my micheal hill fuckery experience. the absolute worst. dont buy from them.

Post # 13
Member
12 posts
Newbee
  • Wedding: December 1969

My fiancé bought my ring second hand, Michael hill branded, sadly it was grossly too big. Not knowing any better I took it to Michael hill for help ready to pay for any work needed. I am naive to all things jewellery so saw no issue when they said it had to go down 6 sizes. They sized it to what I later found was an enormous amount of sizes and stones began to fall. The first writhin the first hour of wearing it home from the crown. After three returns and 2 months without any engagement ring to show my family and friends I was devastated and out of pocket a couple of hundred dollars in “repairs”. I got advice from consumer affairs at this point. They still had my ring for further work when I wrote a long winded email to customer care, who were genuinely horrified at what had happened to me. 

Michael hill then not only refunded my out of pocket expenses… But they completely rebuilt me a brand new ring using my diamonds in my perfect size. Until that point I would have slammed the customer service at MH but I can not fault how it was handled once I went above a certain store manager. 

I am no diamond expert, I have a certificate stating all of the specs and have it insured to its full value of $5,500. My other half chose me this ring not because of brand or price or diamond but rather the unique style it has that I loved. I can’t tell if my diamonds are low quality or not but they are clear, sparkle and I love them because he gave them to me and I can not put a price on that. Since the ring was remade I have had no problems with it. 

It is insured privately and with MH warranty and it does require 6 monthly checks here in Aus. Our wedding bands have been privately made by a independent jeweller because I didn’t like MHs matching wedder. Happy ring hunting. 

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