- 4 years ago
I wanted to share this story with you and see if any of you have had issues with this jeweller:
So my Fiance picked an engagement ring purely because he saw this massive banner a MH store, it was three band, cluster $899 ring- it was actually a promotional engagement ring- not originally part of the enagagement ring selection- and they only had ten instore.
My Fiance thought it was perfect and the staff said we only have one left, so my Fiance said ok to this ring.
That was in FEB, APRIL 1ST he proposed. I initially wasn’t sure about the e-ring but the minute I got it, I fell in love with it, it was so unique and pretty. if you look at my previous posts it’s posted there.
Anyway I used to sleep with my ring on, and didn’t see a reason why I shouldn’t. Randomly one morning I looked at the band near the three main clusters and a stone was missing.
I was devestated. I had been getting cleaned a lot at the time I didn’t realise the machine shook the jewellery while it cleaned.
Fast forward another few months after it being fixed- this happened another 2 times over the course of every month or so.
I was fed up and spoke to the jeweller after getting it repaired a second time.
She said that ‘what happened was, this ring was a promotional item and not meant to be resized- so that had meant that the old manager before her had taken the ring and in two weeks had it squeezed down to my ring finger size and not had it made in my size.
This weakened the setting which was the stone kept falling out (even after I had stopped cleaning it as much)
The third time was ridiculous, I went shopping, went to a MH store had the ring cleaned, got it back the stone was gone again. The third and final time the lady said ‘if I am not here we will not be able to honour fixing this ring’ I had a lifetime guarantee.
Anyway, she told me I had to pick a new ring, and the old one would be destroyed.
There was no way I was going to part with my e-ring. I asked if I could be remade, she said no because it was a promotional item (which was sold to me as an engagement ring).
I reluctantly picked another ring, and we paid off the first and I have kept it as my dress ring.
During this time my ring was being fixed again- and when I got it back THEY HAD BUFFED OFF THEIR NAME AND THE CARAT.
By the time I got my new e-ring back it took over a month because it MADE NEW THIS TIME I didn’t know how to approach them.
ALSO the lifetime guarantee DID NOT roll over to my new e-ring so there is no cover.
Ladies should I be mad about the BUFFED OFF INFO (it’s like they washed their hands of me) and the fact the GUARANTEE DID NOT ROLL OVER?
Has ANYONE HAD ISSUE WITH MICHAEL HILL (I’m not yelling don’t worry and I’m sorry for the long post, but I want to hear what you bees think about this.
Was this all wrong, or did the jewellers have the right to buff off the info??