(Closed) Kay Jewelers

posted 5 years ago in Rings
Post # 3
Member
1578 posts
Bumble bee
  • Wedding: June 2013 - Country Club

It could be that particular Kay’s. I sent my rings out to be sized and got them back a week early (this past Friday). I’m sorry you’re having issues, though. It sucks to not have your rings.

Post # 4
Member
3691 posts
Sugar bee
  • Wedding: December 2011

That sucks!  I guess if you have to go with a chain jewelry place, pick Jared.  At least their repair place is on site and they can do most things at the store.  

Post # 5
Member
2738 posts
Sugar bee
  • Wedding: August 2012

The problem may be that the staff is not giving you an appropriate estimate of time. I shop at Peoples (affiliated with Kays I believe). Another chain store anyway, and they have been amazing for the past 2 years I’ve been shopping there. There are peak times, such as Valentine’s day, Christmas, mother’s day, etc., when it takes longer to do sizing. Mine usually come in a few days early or right on time. Too bad they are not holding up to the promises they make you! Sucks…

Let’s see your ring when you get it back!

Post # 6
Member
11234 posts
Sugar Beekeeper
  • Wedding: August 2013

Eh, my ring is from Kay. The staff at our store is pretty great, especially the guy that we ended up working with (and try to work with when we go in there). It does take forever to get stuff back (2 weeks), but each store/region has a place they send their stuff to. I know my ring was a full size too big when he proposed (my fault), but it was right around Valentine’s Day and he told us to wait until x date to bring it in so that we weren’t stuck in the backlog.

Post # 7
Member
513 posts
Busy bee
  • Wedding: August 2014

My ring is from Kays i haven’t had problems with them.  Sorry you are having problems. huggs.

Post # 8
Member
1770 posts
Buzzing bee
  • Wedding: August 1997

it took 2 weeks for sizing at Tiffamy & co at Valentines too!

Post # 10
Member
722 posts
Busy bee
  • Wedding: June 2013

@Joleenmarie0617:  we didn’t have very much luck with kay’s AT all, Fiance ended up having to call their corporate center…needless to say, they will never get our business again.

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