Post # 1
OK, so my fiance proposed to me in late April. The ring was exactly what I wanted. Absolutely perfect. The only problem, it was slightly too big. I work in an office and spend most of my day typing so during the work day my ring is constantly slipping and sliding and gets really annoying. My fiance and I took it in to get resized which took TWO WEEKS!! I finally got my ring back and was so excited but saw that it was missing a stone . Irritated and frustrated I showed them it was missing the stone and they said they were sorry and would have it back to me in two weeks. I said OK and went home. My fiance called his dad (who shops at Kay all the time. Knows all the sales people by name and is probably in there buying a new piece of jewelry for his fiance every month). Anyway, my fiances dad called the store and said that waiting another two weeks for them to put a small stone back in my ring was unacceptable. He surprised me by having it back to me in three days. I was so excited to have my ring back. It fit perfectly, all the stones were in place. BUT, just two days later… The same stone falls out again. We had to take me ring back in to get fixed. That was two weeks ago. They said they would Re do the entire setting. Well, we got a call a couple days ago saying they couldn’t Re do the setting because it’s discontinued. They said they would put a larger stone in and see if that worked. But if it falls out again then I have to get an entirely different ring. I am so upset with Kay right now . Honestly if I have to get a new ring I don’t want to get it from Kay. First, there customer service is horrible… Secondly, all of the morganite rings they have are super ugly in my opinion. Thirdly, there isn’t gonna be another ring to compare to the one I have now. It’s not huge, but it’s exactly what I wanted and it’s the ring he asked me to marry him with. Obviously nothing is going to compare. Any way now I am done venting about the situation. Any idea where I can get a ring similar to what I have if Kay says I have to get a brand new ring?
Post # 2
Kay (along with other major chain jewelry stores) are not looked upon favorably here. Their gemstones are blood gems, they are EXTREMELY overpriced (as in, I am pretty sure your ring is actually worth 1/8 of what you actually paid for), a lot of their employees just don’t know what they’re doing, and their workmanship is very shoddy.
I urge you to take your ring to a local family owned jewelry business. If you ask around a bit, there might even becompletely custom options that are equal to what you paid for at Kay.
Post # 3
Yikes, I’m so sorry, bee. I think the problem most people have with Kay (at least from my knowledge) is with pave settings. I got a beautiful 3 stone 1.5 ctw ring with channel set diamonds, and I adore it. Never had any issues with it (God forbid, knock on wood, lol) and I’ve had it resized (by someone else) before. It sounds like your setting lost its integrity. Maybe even from a sloppy or hasty resizing. I don’t give a shit about the Kay warranty, in my case, I purchased it from someone else, so it didn’t even matter, but there’s only one jeweler I will ever let touch my stuff. It’s a mom and pop store upstate NY. They do free inspections, free prong tightenings/cleanings, even if it’s not their own stuff. I have to drive about 2 hours from where I live to get there, but it’s worth it. Get your ring insured under home insurance, then if something like this happens again, maybe they will let you claim something on it to get it fixed. The only other person that’s ever touched my ring other than my jeweler was Proud’s jewelers in Australia. Had to get one of my rings fixed while in Australia, and they did a really good job (at least it hasn’t proven otherwise, yet).
My point is, find a good mom and pop store, to hell with the warranty, and you’ll probably end up a lot happier.
Post # 4
serenaf35: you could take it to a local shop to be fixed or just get a refund and have someone custom make the same ring. I hear that the small stones pop out after sizing because essentially you are bending metal when you size them.
Post # 5
My Ering is from another big chain store, Helzberg. I love my ring, but if we’d known more about those stores before we purchased, we would have gone somewhere else. Either a local famiy owned jeweler, or an online shop like Blue Nile. About a week after my ring arrived from Helzberg, I noticed my center diamond was loose, and the prongs needed to be tightened. When I called Helzberg, they said they’d have to ship it away, and it would take at least 2 weeks to get fixed. Um, no way. They said if I took my ring anywhere else, the warranty would be voided. Yeah, I don’t care, it’s insured anyway. I took it to a local jeweler and they tightened the prongs while I stood there, for free, and cleaned it for free also. I’ll never take my ring to the original store for service, I just don’t trust them.
Post # 6
You know, FH and I went to Kay because we were starting to look at wedding bands and figured that it would be a good start to size him before we bought it on Blue Nile.
The salesperson was the least knowledgeable salesperson whom I’ve ever spoken to. Apparently, they don’t use standard certifications for their diamonds. When they do sell a GIA certified diamond, it’s far more expensive than buying an equivalent through Blue Nile, a Diamond District store or even a local brick-and-mortar.
Post # 7
Kay ruined countless pieces of customer’s jewelry when I worked there. It’s an awful company that takes zero pride in its work. The settings are mass produced in China and the stones are notorious for falling out over and over and over again. It was embarrassing working there. I say cut your losses and consider a reputable jeweler like David Klass or Joe Schubach, both are actually artists and their craftsmanship is nop notch, backed with many postitive customer reviews here.
Sorry that you had this experience!!