(Closed) Kay Jewelers…

posted 3 years ago in Rings
Post # 2
Member
901 posts
Busy bee
  • Wedding: August 2017

Kay (along with other major chain jewelry stores) are not looked upon favorably here. Their gemstones are blood gems, they are EXTREMELY overpriced (as in, I am pretty sure your ring is actually worth 1/8 of what you actually paid for), a lot of their employees just don’t know what they’re doing, and their workmanship is very shoddy. 

I urge you to take your ring to a local family owned jewelry business. If you ask around a bit, there might even becompletely custom options that are equal to what you paid for at Kay. 

Post # 3
Member
556 posts
Busy bee
  • Wedding: City, State

Yikes, I’m so sorry, bee. I think the problem most people have with Kay (at least from my knowledge) is with pave settings. I got a beautiful 3 stone 1.5 ctw ring with channel set diamonds, and I adore it. Never had any issues with it (God forbid, knock on wood, lol) and I’ve had it resized (by someone else) before. It sounds like your setting lost its integrity. Maybe even from a sloppy or hasty resizing. I don’t give a shit about the Kay warranty, in my case, I purchased it from someone else, so it didn’t even matter, but there’s only one jeweler I will ever let touch my stuff. It’s a mom and pop store upstate NY. They do free inspections, free prong tightenings/cleanings, even if it’s not their own stuff. I have to drive about 2 hours from where I live to get there, but it’s worth it. Get your ring insured under home insurance, then if something like this happens again, maybe they will let you claim something on it to get it fixed. The only other person that’s ever touched my ring other than my jeweler was Proud’s jewelers in Australia. Had to get one of my rings fixed while in Australia, and they did a really good job (at least it hasn’t proven otherwise, yet).

My point is, find a good mom and pop store, to hell with the warranty, and you’ll probably end up a lot happier.

Post # 4
Member
710 posts
Busy bee
  • Wedding: October 2016

serenaf35:  you could take it to a local shop to be fixed or just get a refund and have someone custom make the same ring. I hear that the small stones pop out after sizing because essentially you are bending metal when you size them. 

Post # 5
Member
891 posts
Busy bee
  • Wedding: March 2015

My Ering is from another big chain store, Helzberg. I love my ring, but if we’d known more about those stores before we purchased, we would have gone somewhere else. Either a local famiy owned jeweler, or an online shop like Blue Nile. About a week after my ring arrived from Helzberg, I noticed my center diamond was loose, and the prongs needed to be tightened. When I called Helzberg, they said they’d have to ship it away, and it would take at least 2 weeks to get fixed. Um, no way. They said if I took my ring anywhere else, the warranty would be voided. Yeah, I don’t care, it’s insured anyway. I took it to a local jeweler and they tightened the prongs while I stood there, for free, and cleaned it for free also. I’ll never take my ring to the original store for service, I just don’t trust them.

Post # 6
Member
907 posts
Busy bee
  • Wedding: October 2016

You know, FH and I went to Kay because we were starting to look at wedding bands and figured that it would be a good start to size him before we bought it on Blue Nile. 

The salesperson was the least knowledgeable salesperson whom I’ve ever spoken to. Apparently, they don’t use standard certifications for their diamonds. When they do sell a GIA certified diamond, it’s far more expensive than buying an equivalent through Blue Nile, a Diamond District store or even a local brick-and-mortar. 

 

Post # 7
Member
2573 posts
Sugar bee

Kay ruined countless pieces of customer’s jewelry when I worked there. It’s an awful company that takes zero pride in its work. The settings are mass produced in China and the stones are notorious for falling out over and over and over again. It was embarrassing working there. I say cut your losses and consider a reputable jeweler like David Klass or Joe Schubach, both are actually artists and their craftsmanship is nop notch, backed with many postitive customer reviews here.

Sorry that you had this experience!! 

The topic ‘Kay Jewelers…’ is closed to new replies.

Find Amazing Vendors