(Closed) Kay Jewelers DISASTER!

posted 8 years ago in Rings
Post # 3
Member
3295 posts
Sugar bee
  • Wedding: May 2011

do you have to have them soldered together? why not just save yourself the hassle and solder them after the wedding. mush less stressful. it sucks you had to go through all that πŸ™

Post # 4
Member
466 posts
Helper bee
  • Wedding: October 2010

Yikes, what a nightmare!  We got my engagement ring and both wedding bands from Kay without any problems at all.

My one suggestion was going to be to wait and get the rings soldered after the wedding, but it sounds like you already took them in to the jewelry store. 

I’m sure you’ll get your rings back on time – I’ll keep my fingers crossed for you!

Post # 5
Member
3176 posts
Sugar bee
  • Wedding: May 2011

I’m sorry for all your issues! BUT I had nothing but a fantastic experience when I went to Kay’s. (This was after having a terrible experience at an independant jewler and being told by the lady at shane co that the ring I wanted was an unpopular style and I wouldn’t be happy with it…) Different stores are going to give you different experiences, like with my Shane co experience 4 other friends got their rings from them and had wonderful experiences. Maybe I was lucky but I got exactly what I wanted at Kays, they had to send the ring to get resized and change out the diamond, it was suppose to take 2 weeks but we got it in less time than that and I received a copy of everything so that if something went wrong I’d have the proof of what was suppose to happen.

I like the suggestion of waiting until after the wedding to have them soldered, is that an option for you?

Post # 6
Member
2077 posts
Buzzing bee
  • Wedding: August 2012

I had a terrible experience with Kays also.  I made a post about it here.  MUCH more happened than what I had posted, and I don’t want to hijack your thread with my experience, but I just wanted you to know you aren’t alone.

I’m so sorry that this is happening to you so close to your wedding date.  I’m sure that your heirloom ring will return to the safety of your finger in time for your wedding (and all in one piece), because if not, I will personally help you punch some people in the face.  πŸ™‚

Post # 7
Member
7152 posts
Busy Beekeeper
  • Wedding: October 2010

I am so sorry with your experiences and can see how stressed out you must. I hate that for you, because I and Fiance both got our rings from them and have had no probems.

Post # 8
Member
47 posts
Newbee

that sounds horrible. I don’t know if you could do this or not but I know that some of those small jewelry stands in the middle of the mall usually the ones that are repair shops usually do ring fixes fast. My friend works for one and their jeweler is one of the best in my area and he could have a soldering job done in two days. You could try that and just steal the rings to get it done by another jeweler. Personally I minored in metal smithing in college and I know that it doesn’t take that long to solder rings together. So I might attempted an individual jeweler opposed to a chain jeweler.

Post # 9
Member
140 posts
Blushing bee
  • Wedding: August 2010

I can relate completely.  I didn’t get my ring back until 6 hours before it needed to do it’s job at the church!

After being sent out to solder, and back (looked like crap, and was smaller then when it left), and out, and back (sized down by accident, AGAIN), and out, chopped apart (store manager replaced my band, and wrap so nothing from the whole stupid experience, but my Leo, went on to our ceremony), put back together, and back.

 …I don’t blame the ladies at the actual store, I blame the idoit that was supposed to be doing the work.  What the hell he did with my ring for 6 weeks I’ll never know, but I didn’t sign off on it until I looked under the scope myself and read the ID numbers on my Leo.

Do what I did, have your man call the store and demand to know what their back-up plan for your wedding day will be if they don’t get YOUR RING, the way YOU want it by the time YOU’RE ready to pick it up.  Worked for me.

Post # 10
Member
5148 posts
Bee Keeper
  • Wedding: June 2011

Those chain stores all send jewelry off someone else to get it worked on. Personally, that makes me nerous.

You can have jewelry worked on at an independent local jeweler that does all the work on-site. It should only take a matter of minutes to solder rings together. (Solder, buff, done!)

My fiance and I ordered my diamond and setting seperately from 2 different online companies, and then had a local jeweler set the stone, I had the ring back within an hour! (I dropped off the ring, went home and took a shower, then went back and picked it up.)

Post # 11
Member
539 posts
Busy bee

Oh man, that is a bummer, we got both my rings from Kay’s and just got them soldered together and they were great, came in a few days early actually. But have had some issues with them getting our info right in their computer system

Hope everything turns out perfect for you!

Post # 13
Member
13 posts
Newbee
  • Wedding: October 2005

Good luck! Man, what a mess πŸ™

 

xoxo,

Fen

Post # 14
Member
160 posts
Blushing bee
  • Wedding: June 2011

so sorry

Post # 15
Member
606 posts
Busy bee
  • Wedding: October 2011

That sucks!  Do you have any updates?  Did you send your ring or did you decide to wait?

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