Post # 1
Ok i am freaking out after reading some other posts. I have a 3 stone that i recently took the center stone out of and had reset into a pave band from kay’s. I got it back and the prongs with my centwr stone were crooked and the small diamonds on the band didnt look the same, one looked black and none looked as sparkly as before and didnt match the “matching” band that came with it. So i swnt it back with a whole new set. In the meantime i have had second thoughta. I wondered if i should just go back to my original, or get the petite pave setting from blue nile. I liked the idea of the warranty and being able to get the pave diamonds replaced if they came out, but now i skeptical after reading posts on here. I am worried 1) it will comw back looking like crap again 2)i am too scared to send my center stonw out again (even tho it came back the first time and the laser # matched, still scared after reading horror stories)
so the question is, should i just make a stink and get it returned (if possible…i also traded in another diamond band i had bought there yrs ago so idk how a return would work) i really think the quality of blue nile would be better even if i have to pay to get the diamonds replaced if i have issues in the future. Aaaackkkk!! So stressful
Post # 2
Kay is so shady. I sent my ring from them away to get a prong fixed and the sent it back with a different diamond, and expected me not to notice…then lied about it. After me freaking out they finally admited they “cracked” my diamond and switched it out. I think they just took it and replaced it with one of less quality so they could resell mine.
Imagine if they did that to a few people a day…they would make a huge profit just from that alone lol. IMO it’s almost not worth dealing with them. If your rings ever have issues you are always going to feel uncomfortabble sending your things with them.
Post # 3
I would try to return the setting and buy else where Kay’s offers low quality jewelery and bad customer service.
Post # 4
I would try to return it or see if you can take it to a Jareds. They are the same company, and have a jeweler in the store, so you can watch them do any repairs. They arent a lot better than the kays repair shop, but at least youll know your stone wasnt switched. I have never had anything but problems with kays. They ruined my original ring, and after having it sent off 4 times to be “fixed” they ended up letting me exchange it. 3 months later my new rings center stone cracked and is off to be replaced. Hopefully it come back perfect, but I dont have high hopes. They are pretty shady, and dont really care much about quality once theyve gotten your money. Im so sorry that happened to you!!
Post # 5
I have similar stories with one of Kay’s subsidiaries, Weisfields. They sent it back from repair with broken stones in it 3 times. My ring was gone for almost five months the last time. In the end after dealing with their “customer care” department my husband and I gave up deciding to seek what we wanted from a smaller independent jeweler. So I say go to Blue Nile.
Post # 6
If you can return it, DEFINITELY go Bluenile. I used to work for Kay. Every time you want anything done to it, it’s automatically gone for 2 weeks (unless you’ve spent a shitton of money there, in which case they can speed it up. As in, $30k in the past year.)
Kay sends its repairs to Jareds, they’re the same thing, owned by the same company.
OP: You are going to run into problems returning it if it’s past 60 days. If it’s not, then return it. If it is, then you might be SOL unless you’ve had 3+ repairs, but even then they might hassle you and say you can only exchange it for something else in the store. If so, always ask to talk to the manager, or find out the contact information for the district manager.
Post # 7
I have also heard things about Kay. I heard they do switch the stones out when people take them in to have things done. I would never buy from there.
Post # 9
Ok i got my second try at the setting and the stones aren’t up to my standards. Ok so i notice inclusions. But i asked if i wasnt happy if i could return it. They said yes. I wont get the $204 fees from repair shop. And i asked how inwpuld get my diamond out because i NOT sending it out again, the manager said he could do it there but he prefers not to. Uggg, i def returning it after hearing all this. Thank u guys. Should i let him take out my diamond?? It has only been 28 days since original purchase.
Post # 10
- Wedding: April 2007 - City, State
I wouldn’t send it out to get the diamond out.. I would either have him do it there, or ask him if you take it to a jeweler and get the diamond removed, if they can still return the setting. That may be a possibility. If not, have him take your diamond out there, right in front of you! He should just have to bend the prongs out ever so slightly, and remove your diamond. I could do it myself!!! But, I would make him do it as I stood there and watched!
Post # 11
Just returned it. Didnt get the refund for the repair shop which was $204 but at least i’m not stuck with crappy rings. Kind of a relief but now i dont know what to do next. I am nervous. ???? now i have a beautiful diamond in a plastic baggie, a hollow old setting, and nothing to wear. 🙁
Post # 12
I hope you got everything resolved!!