(Closed) Kay Jewelers-Service…yes or no

posted 6 years ago in Rings
  • poll: Would you forget the warranty and go someplace else?
    Yes : (22 votes)
    79 %
    No : (6 votes)
    21 %
  • Post # 3
    1509 posts
    Bumble bee
    • Wedding: June 2010

    I would go elsewhere


    Post # 5
    2725 posts
    Sugar bee
    • Wedding: November 2011

    Go somewhere else. Just look into my past posts. I had a terrible experience with them. 

    Post # 6
    205 posts
    Helper bee
    • Wedding: October 2012

    *shakes head* I’m so sorry that you have had to deal with this.  In college, I worked at a local, 3rd generation family-owned jewelry store and it was very common to have customers come in after having very bad experiences with Kay’s and other chains.  I’d always suggest going to a local, trusted hometown jeweler over the chain stores ANY day! 

    Post # 7
    1629 posts
    Bumble bee
    • Wedding: June 2011

    My ring is from Kay and under warranty.  Luckily I haven’t needed them to do anything to it.  All they’ve done is cleaned it and I am their stock size.  I’ve heard bad things though, so if I needed something done I would probably go somewhere else.

    Post # 10
    2874 posts
    Sugar bee
    • Wedding: March 2013

    i wouldnt void the warranty personally

    they do the maintenance etc for free! and polish it so its sparkly. ive seen abd reviews too, but havent had a bad experience personally. i love my ering from there!  the stone got a bit loose and they tightened it etc, very quickly

    Post # 11
    1695 posts
    Bumble bee
    • Wedding: July 2012

    If you are worried about their quality of worksmanship, I would take my jewlery elsewhere to have it soldered together. A warranty is useless if the quality of work  isn’t there. Find a local jeweler you can talk to face to face that you can go to for prong checks, and their fees for polishing etc. are usually very reasonable. Kays can always clean it for free and do free prong checks as well.

    Post # 12
    11233 posts
    Sugar Beekeeper
    • Wedding: August 2013

    I have a ring from Kay, under warranty. They’ve been great. I love the people who work at our location, and aside from all of the work taking 2 weeks (annoying), I’ve not had any problems. I’ve had my ring resized twice (down a whole size in total), and had it sent in for its 6 month inspection/cleaning/redipping.

    Post # 13
    1266 posts
    Bumble bee
    • Wedding: February 2011

    You know what, Kay’s sized my wedding band on the BOTTOM of the ring, leaving an ugly bar-like mark there. Eventually, the thing just split apart. I don’t trust the benchwork that my particular Kay’s does and if I have any repair issues I take it to a local, trusted master jeweler. The only thing I use Kay’s for is cleaning and replating. It’s sad but lesson learned. It seems like in my experience they’ve tried to cut major corners with all of their repairs/resizing/etc.

    Post # 14
    649 posts
    Busy bee
    • Wedding: October 2014

    I would try a different Kay, if you have one near by, before voiding your warranty.  It may just be bad customer service from that store.

    Post # 15
    429 posts
    Helper bee
    • Wedding: January 2013

    I would try a different Kay’s. My e-ring is from a private jeweller in Canada but my wedding bands are from Kays because I wanted 2 and they were out of my price range at the jewellers. I have had great experiences with Kays. Fiance also got his wedding band from Kays and both of us have had our rings sized and everything and theyve been great and done great work. Dont void the warranty, you paid for it so use it but def try another location!

    Post # 16
    60 posts
    Worker bee
    • Wedding: June 2014

    My Fiance got my engagement ring from Kay’s because he knew someone that worked there but has since left.

    He did his best on the size of the ring since I had not a clue that he had planned on proposing and it was still a little big. So I took my ring in to be sized thinking, it would be easy and that the people would be nice. This unfortunately was not the case. When I got in there to drop it off the guy was very rude..

    The rudeness continued when I picked up my ring as well. So I have told my Fiance, that I refuse to go back there unless he wants to take it in, because I refuse to be treated so poorly when he spent his hard earned money in there..

    And also when it comes to wedding bands, I am going somewhere else.. Just not worth it io me to spend our money there and be treated that way..

    Shane Co here in STL has been great for my brother and his Fiance, so I plan on going there.

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