(Closed) Kay Jewelers?

posted 6 years ago in Rings
Post # 3
635 posts
Busy bee
  • Wedding: October 2012

We returned my first engagement ring because they couldn’t get the resizing right after 2 tries. We ended up getting a much better quality ring at an independent jeweler and haven’t stepped foot in a Kay again.

Post # 4
85 posts
Worker bee
  • Wedding: May 2013

Fiance got me a necklace there for our one year anniversary of dating, and then while we were cuddling on the couch two weeks later he broke it! We took it in and they just replaced the chain for free — however I though that their policies in general are very corner-cutting compared to the place he got my Engagement Ring (which will do anything for free, for life, basically). I think Kay’s had rules about taking it in to get cleaned every 6 months or you void your entire policy??

Post # 6
827 posts
Busy bee
  • Wedding: June 2012

I just brought mine in to be redipped and it took 2 weeks. They also called me before I picked it up to tell me it was missing a side diamond- which I’m still confused about because I’d really think I’d have noticed that. Anyway, they replaced the diamond at no cost to me because of the warranty, but I learned that the ring HAS to be brought in every 6 months to be inspected otherwise you could be responsible for missing diamonds.

Anyway, a week after getting my ring back. I noticed a diamond missing (not sure if it is the same one they replaced originally), so it is back at the stoer being replaced. It’s annoying because I’ve been without a ring for about 3 weeks, but on the bright side- it’s not costing me anything.  If it’d been up to me, I probably would’ve preferred him to buy the ring from a local jeweler- but it is what it is! I love my ring, so no real complaints!

Post # 7
2725 posts
Sugar bee
  • Wedding: November 2011

I had to return my set because they damaged it beyond repair. If you go to another jewler then you will lose the protection plan. 

Gold will scratch no matter how careful you are with it. 

Post # 9
170 posts
Blushing bee
  • Wedding: August 2012

You’re being a little paranoid. I’ve taken my ring to Kay’s many times and never ever had a problem. They sent it out to get resized twice and engraved and nothing has ever happened, I’ve never even lost a diamond. So far I have nothing but good things to say about them. 

Post # 11
296 posts
Helper bee
  • Wedding: August 2010

Wow, it takes 2 weeks at Kay’s?? Fred Meyer Jewelers (if you have one in your area) will let you drop it off in the AM and you can pick it up in the PM. I’m having my ring redipped at a local jeweler…$25 and they’ll do it in 20 minutes while I’m waiting. You should look into local jewelers so you don’t have to have it sent out!

Post # 12
13 posts
  • Wedding: November 2011

We bought my wedding set from Kay’s and I haven’t had any problems with them. The inspection every six months doesn’t bother me- they clean it for you while you’re there. If you have already purchased the protection plan, I would not take it to anyone else to have work done, or it may void it completely. 

Post # 13
385 posts
Helper bee
  • Wedding: March 2014

I took another ring to be redipped at Kays and it took them nearly three weeks (Christmas). I had my engagement ring redipped at the local jeweler where we bought it and I was so shocked it only look 10 minutes. With Kay’s, as long as you know your diamond, you should be okay.

Post # 14
490 posts
Helper bee
  • Wedding: January 2016

How long it takes depends on if they have a person who does the work in the store or not.  Kays does not have someone in their store that does the work in store, so they have to send it out.  Redipping and polishing is really no big deal.  I doubt they would trade out their own product.  In fact, some of these chains are afraid of getting sued.  I went to Jareds for my e-ring and Kays for my wedding band and I would have to say the Kays we went to in my area are some of the nicest people.  In fact, everytime I am in there they clean my e-ring for me and its not from them!  I got my ring back and there was a piece of decoration that from resizing, broke.  It was thin, so it could happen.  They apologized and sent it right back.  I was amazed that their protection plan came automatically, meaning I didn’t have to pay extra for it, and the fact that they quickly sent it out for me.  Two weeks is standard.  I once had a ring out for 4 weeks with Zales, so it just depends.  As for the gold scratching, it happens.  Especially if it is 14K or 18K.  I am very careful with mine and any could scratch it.  Just touching your shirt could give it tiny scratches.  Its just everyday wear.  A lot of jewelry stores also have the policy that if you do not take it in, they void the waranty.  I have even heard of independant jewelry stores doing that around where I used to live.  I hope you have a good experience.

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