Post # 1
Member
45 posts
Newbee
When I got my ring resized it came back from Kays Jewelers and I realized that the setting was crooked. I took it back and the said they would send it off to get the head redone. It was the promised date and they hadnt called so I called and they said it wasnt in because the jeweler had to order the head. IT was supposed to be in today 3 days later but no call. So I called and at first the guy couldnt even find it. Then he said it is in but it is not right. He said it looked like the used prongs and a head that was way too big. He even said it looks ridiculous and didnt want me wasting my time to come look at it so they are sending it back. This is ridiculous! It is supposed to take 10 more days. What happens if it still isnt right? My fiance is furious. We are going to go and talk to them in a few days about compensating us. I’m scared if they keep having to fix it the diamond and ring will be permanelty messed up. I will post a picture of the crooked setting when I took it in and before I got it resized. the first one is the crooked. The 2nd is before it was resized and messed up.
Post # 2
Member
2937 posts
Sugar bee
Wow, that sucks, I’m so sorry! I hope they’ll step up and acknowledge what a crummy job they’ve been doing and make sure that after this point everything is up to standard. I mean, mistakes happen, but I’d hope they’d be doing some heavy apologizing.
Post # 3
Member
904 posts
Busy bee
Collegelove: I’m so sorry this is happening to you, but I know how you feel. Two days after my Darling Husband proposed I realize that there was a separation in the gold under the head of my ring. (I’m not good with ring terminology, lol). I went back, they sent my ring in for repair, and I had to wait a week to get it back. When I got the ring back, they literally put a bit of gold over the split and like melted it there. It probably would have looked better if they duct taped it. I was livid. Mainly because my ring had spent more time with them than on my finger. Eventually after fussing with the salesperson, I requested a new ring from the manager. I’ve had no problems since!
Post # 4
Member
1112 posts
Bumble bee
Typical Kays. Next thing you know, it’s a different diamond. Those who knows a lot about rings doesn’t buy from Kays as much or never at all, because problems like these are not rare if you buy from them. Husband and I made a big mistake by getting my ring custom made by them. It was crappy work, like they were in a hurry, it was in 14k instead of 18k like we asked and the setting cost almost 3 times compared to my now setting! We were happy that we were able to return it and got our money back. Hope you get yours too. You can also check out their facebook and read all the complaints.
Post # 5
Member
88 posts
Worker bee
Mrs.DK: seconded. I did go to a mall jeweler, but a smaller one. we got a loose stone and he made the setting for it. They staff a master jeweler. Kay’s and zales take advantage of people. 90% of their pieces are low quality for exorbitant sums.
Im sorry you’re dealing with this op 🙁
Post # 6
Member
1112 posts
Bumble bee
Pumpkineverything: most of their rings are mass produced since the company is so big. It’s not about the quality anymore, which it sad, because wedding/E rings have sentimental value.
Post # 7
Member
88 posts
Worker bee
Mrs.DK: true that. I feel bad for the people who get taken by these companies. Fiance and I were wandering around the mall while we waited for my diamond to be set and I took him to zales and Kay to show him what included diamonds look like and how they charge so much, and I saw so many people trying to find the perfect ring. It looks beautiful under those blinding lights they use, but a lot of times, once they get home, the inclusions become glaring. It makes me sad because they’re trying so hard to find something worthy of their SO.
On the same token, I have a pet peeve when it comes to people compromising quality for a large stone as a ‘status’ symbol. Basically they’re getting whatever they think will get them the most attention. Or rings that are made to look large.
i have a small solitaire e ring. It’s a .7 princess, but the specs are amazing. It’s such a brilliant diamond and I’m very proud of it. Those huge included stones tend to be dull.
I hope this makes sense lol. I’m half asleep.
Post # 8
Member
10591 posts
Sugar Beekeeper
Honestly I’m not surprised. Like a previous poster said, most of their rings are mass produced. Take it back in to have it fixed. Or you could take it to a local jeweler and see if they can fix it. It would be quicker that way. Goodluck
Post # 9
Member
1112 posts
Bumble bee
Pumpkineverything: colorless diamond used to be very rare, and the way they cut them was different from the modern standard perfect cut, but the setting used to be very well made. I think it’s ok if the diamond is not perfect, so if you’re going to get something that’s not that high quality (stone wise), then might as well get a vintage or something online. Vintage rings are gorgeous (I love them!), and online will save your fiance/husband a lot!
I’m a quality type of girl too, and all about saving my husband some money, so we went with a good quality stone that we can afford, but then I have a 3.5 size finger lol, so it wasn’t hard to find a good size and quality for me haha.
Post # 10
Member
88 posts
Worker bee
Mrs.DK: i love vintage too! I’ve found some gorgeous wedding bands I’m in love with haha. They make me want to have a 20s themed wedding.
Post # 11
Member
10 posts
Newbee
Collegelove: Ugh yes I’m sorry, that looks terrible. I really hope they fix it soon, I would not be happy with that either! It actually looks a bit off center even in the “before” picture though, and there is some kind of hair or fiber stuck in one of the prongs (the sign of a poor job setting the ring). Are you sure you want to continue to trust Kays? If it were me, I would never go to Kays or any of those chain jewelery store type places. Maybe take it to an actual jewler in your area? I know it can be more expensive, but it’s SO worth it! Check on Yelp or something, that’s where I found my amazing jewler.
Sending you lots of hugs, good wishes and happy thoughts until you get your ring back! 
Xo
Post # 12
Member
1868 posts
Buzzing bee
At this point, ask for some compensation, even if that means taking it up with the corporate office. And take your ring and go to a private jeweler to fix.
Post # 13
Member
305 posts
Helper bee
My husband purchased a ring from Kays that was to be a Christmas gift (not my engagement ring). Well, we went together because he wanted an idea of what I liked and so that they could size my finger. After three tries of them sending it out they still got something as simple as a sizing wrong. At that point in the store I was furious with them! I wanted our money back and to be done with them. They said that because it was a special order, they could not refund me. I didn’t let that slide and insisted that I should get a refund because they obviously weren’t getting it right. They had already ruined the Christmas gift idea because it was now days later. I straight out told them that I wanted the corporate office on the phone then and there. They provided the # and I called in front of them. After explaining my story, the person on the phone ask that the store call them at that moment. They were told to give me a full refund. Don’t let them, or any jewelry store, pull something over on you. Your very special purchase should have been done right the first time. I wish you and your fiance well and, that you will finally have a ring with the quality work that you deserve. I’m so sorry that you are going through so much trouble when you should be celebrating. I’m sure everything will be okay. Just let them know that you “run the show” not them!
Post # 14
Member
1531 posts
Bumble bee
These things do and can happen anywhere. That’s not to say it should. I won’t bore you with my story, but I will send positive ring karma your way. Good luck and let us know how it works out.
Post # 15
Member
305 posts
Helper bee
Member