Post # 1
Dislaimer – I’m very grateful and fortunate to have any ring at all and I was with my Darling Husband for 8 years before we got engaged and never actually thought we would, so I don’t want to come off sounding braggy or whatnot about all this. We really don’t have much and this is like, the most expensive non-house, non-car thing we own.
So I’m having a little trouble trying to understand what happened and I need to hear some wisdom to calm my nerves. I’m nervous I got duped but all evidence says otherwise. I sent my ering in to Kay’s to get a side stone repalced a month and a half ago. It just came back today and they switched out my center stone! I was immediately nervous because of all the horror stories I’ve heard about them switching out stones for fakes, or lesser quality ones. I’m not sure what happened or why they switched it out, but seemibly it is a better stone. I mean looking at it, it is more clear, the cut is better, etc… just things I can tell visually off the bat. But has this happened to anyone else where they put in a “much better” stone? The sales lady at the store said she talked to their repair center and that they didn’t have an answer as to WHY the switched it and that it was a decision that the “diamond room” makes. She sent off an email to the “diamond room” and I should hear something back in the next few days. I just don’t really understand what happened, or why they would replace what I thought to be about around a $1K-$1500 dollar stone with a $3800 dollar stone (compared my new GIA specs to Blue Nile pricing). I had only sent it it in for a very small, missing side stone. Thank you in advance for any advice! I have read soooo many threads on this site prepping for my wedding and haven’t posted before.
OLD CENTER STONE:
- NON-GIA Certified
- Emerald Cut
- 0.66-0.9 Ct weight range (Listed at 3/4 Ct on Kay’s website)
- Color: Possibly I, probably J
- Clarity: Not listed but I could see speckles in it when looking at it from its side, and it had a dainty feather that went from one corner to about a third of the way in to the center that you could visibly see – if you looked really hard
- LxW Ratio: 1.4 based on me using a micrometer one day to measure the stone so my dimensions might be off a little
- Cut: There was what I called a “grey space” in the very center where the light would flash only if it was at an angle – wouldn’t flash looking dead straight on.
NEW CENTER STONE
- GIA Certified
- Still an Emerald Cut
- 1.02 Ct
- Color: H
- Carlity: VS2
- LxW Ratio: 1.29
- Cut: Very Good
Post # 2
themrs2017 : This is awesome! Girl take the win! Never ever question it or bring it up with them again lest they change their minds haha
Post # 3
themrs2017 : If everything is factual then my guess would be that they lost or damaged your stone during the repairs and due to the sentimentality of it being an engagement ring, they substituted a better stone so that it would lessen your anger or that you would just not mention it for the free upgrade.
Post # 4
If true, shady AF. So the “diamond room” just swaps out a center stone without asking? With no consideration whatsoever to any sentimental value it might have to its owner? Doesn’t matter if they’re swapping out a 0.3 carat K I2 for the Hope Diamond, they should still get customer approval.
Post # 5
Yep. I think that above poster j_jaye has hit the nail on the head. I can think of no other reason why they would freely put in a much higher quality stone into your setting. Congrats!
Post # 6
How do you know the new specs? I don’t understand, did they send a certificate back with your ring?
I would be annoyed at them altering my ring at all without my permission and without clear reason.
Post # 7
Besides everything sketchy about the whole situation, I actually think the cut on the new stone is worse than the old one :/
Post # 8
Uh, yeah. This isn’t a new center stone lottery, they fucked something up and don’t want to ‘fess up. I would be pissed off.
Post # 9
I would take the ring and run 😂 congratulations!
Post # 10
The “diamond room” decides that? Heck no. I’m sentimental about the diamond my husband picked out. I would be upset if someone swapped it out. I don’t care if the stone WAS improved. That’s so shady. Perhaps it was due to damage or loss on their behalf, but I cannot fathom them replacing it without notifying you, or explaining what happened. So does that mean anytime you buy a ring from Kay’s and bring it for cleaning/repairs, they can remove the stone you already paid for and own without your permission? I suppose if you don’t have sentimental attachment to the stone it’s a win, but I wouldn’t be okay with that. But I do agree that since they upgraded the stone, it was likely due to damage or loss on their end. They aren’t giving you a free upgrade out of the kindness of their heart. I’ve seen tons of complaints about them swapping diamonds out for lesser quality, and they’ve likely had their butt chaffed for doing so since it’s kind of common knowledge now. They probably upgraded you to keep you from complaining.
Post # 11
This is really dodgy, I can’t believe that a jeweller can just swap your diamond for another one without permission, isn’t that theft and illegal?
How do you know the specs of the new diamond? Did they give you a new certificate? I actually question the clarity as I can see very clear feather inclusions despite the clarity supposedly being VS2. I was always under the impression that with VS2 diamonds you should only see inclusions under a loop and they should be eye clean.
Post # 12
1. How do you know it’s actually a diamond? Get it tested Bee at another jeweler. Have you looked up the GIA cert number? My first red flag on that is I thought GIA doesn’t give “cut” grades for anything except round stones. So that very good cut? What?
I would be beyond furious. How dare they do that?
Post # 13
TheGridMonster : agree. I’m glad the OP seems happy (if surprised) about it. I’d be absolutely furious if my .6, I color were “upgraded” without my permission. My ring is really sentimental and perfect to me, and if a store just made it vanish without telling me why, I would be so upset.
Post # 14
Oh HELL NO. You need to take it to a jeweler to get it appraised. No reputable jeweler would replace your diamond without your permission even if it was damaged. It’s FLAT OUT THEFT. It doesn’t matter the value. They stole your property. I would be raising hell. It might not even be a diamond. Get it appraised immediately.
Post # 15
themrs2017 : This never happens!!! I always heard stories about them replacing the diamond with one that is in bad condition , taking your better diamond away! I mean if your happy stick to it , I personally would get it checked out to make sure it’s a legit diamond though and get it tested.