Kay's Switched Out My Stone – For A Better One?

posted 2 years ago in Rings
Post # 2
Member
1202 posts
Bumble bee
  • Wedding: August 2019

themrs2017 :  This is awesome! Girl take the win! Never ever question it or bring it up with them again lest they change their minds haha

Post # 3
Member
9033 posts
Buzzing Beekeeper

themrs2017 :  If everything is factual then my guess would be that they lost or damaged your stone during the repairs and due to the sentimentality of it being an engagement ring, they substituted a better stone so that it would lessen your anger or that you would just not mention it for the free upgrade.

Post # 4
Member
9334 posts
Buzzing Beekeeper

If true, shady AF. So the “diamond room” just swaps out a center stone without asking? With no consideration whatsoever to any sentimental value it might have to its owner? Doesn’t matter if they’re swapping out a 0.3 carat K I2 for the Hope Diamond, they should still get customer approval.

Post # 5
Member
1248 posts
Bumble bee

Yep. I think that above poster j_jaye has hit the nail on the head. I can think of no other reason why they would freely put in a much higher quality stone into your setting. Congrats!

Post # 6
Member
5859 posts
Bee Keeper
  • Wedding: July 2018

How do you know the new specs? I don’t understand, did they send a certificate back with your ring?

I would be annoyed at them altering my ring at all without my permission and without clear reason.

Post # 7
Member
7022 posts
Busy Beekeeper

Besides everything sketchy about the whole situation, I actually think the cut on the new stone is worse than the old one :/

Post # 8
Member
4531 posts
Honey bee
  • Wedding: June 2010

Uh, yeah. This isn’t a new center stone lottery, they fucked something up and don’t want to ‘fess up. I would be pissed off. 

Post # 9
Member
743 posts
Busy bee

I would take the ring and run 😂 congratulations! 

Post # 10
Member
289 posts
Helper bee
  • Wedding: July 2017

The “diamond room” decides that? Heck no. I’m sentimental about the diamond my husband picked out. I would be upset if someone swapped it out. I don’t care if the stone WAS improved. That’s so shady. Perhaps it was due to damage or loss on their behalf, but I cannot fathom them replacing it without notifying you, or explaining what happened. So does that mean anytime you buy a ring from Kay’s and bring it for cleaning/repairs, they can remove the stone you already paid for and own without your permission? I suppose if you don’t have sentimental attachment to the stone it’s  a win, but I wouldn’t be okay with that. But I do agree that since they upgraded the stone, it was likely due to damage or loss on their end. They aren’t giving you a free upgrade out of the kindness of their heart. I’ve seen tons of complaints about them swapping diamonds out for lesser quality, and they’ve likely had their butt chaffed for doing so since it’s kind of common knowledge now. They probably upgraded you to keep you from complaining. 

Post # 11
Member
1489 posts
Bumble bee

This is really dodgy, I can’t believe that a jeweller can just swap your diamond for another one without permission, isn’t that theft and illegal? 

How do you know the specs of the new diamond? Did they give you a new certificate? I actually question the clarity as I can see very clear feather inclusions despite the clarity supposedly being VS2. I was always under the impression that with VS2 diamonds you should only see inclusions under a loop and they should be eye clean. 

Post # 12
Member
1638 posts
Bumble bee

1.  How do you know it’s actually a diamond?  Get it tested Bee at another jeweler.  Have you looked up the GIA cert number?  My first red flag on that is I thought GIA doesn’t give “cut” grades for anything except round stones.  So that very good cut?  What? 

I would be beyond furious.  How dare they do that?

Post # 13
Member
887 posts
Busy bee

TheGridMonster :  agree. I’m glad the OP seems happy (if surprised) about it. I’d be absolutely furious if my .6, I color  were “upgraded” without my permission. My ring is really sentimental and perfect to me, and if a store just made it vanish without telling me why, I would be so upset. 

Post # 14
Member
338 posts
Helper bee
  • Wedding: April 2019

Oh HELL NO. You need to take it to a jeweler to get it appraised. No reputable jeweler would replace your diamond without your permission even if it was damaged. It’s FLAT OUT THEFT. It doesn’t matter the value. They stole your property. I would be raising hell. It might not even be a diamond. Get it appraised immediately. 

Post # 15
Member
253 posts
Helper bee
  • Wedding: October 2016

themrs2017 :  This never happens!!! I always heard stories about them replacing the diamond with one that is in bad condition , taking your better diamond away! I mean if your happy stick to it , I personally would get it checked out to make sure it’s a legit diamond though and get it tested. 

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