- 5 years ago
- Wedding: June 2014
I just wanted to let you all know about the embarassing situation that then turned frustrating and extremely dissapointing!
I got engagement about 10 months ago to my highschool sweetheart and he proposed to me with a very nice looking solitaire ring. My boyfriend at the time was still in school and I was quite surprised that he could afford such a large looking diamond. He then later told me that it was a Asha diamond simulant ring that he purchased from betterthandiamond.com website. I was okay with that decision as it had both a financial and ethical backing to it. everything was fine until 2 months agao.
I was at work in the lounge room and one of my co-workers commented that my diamond didnt look right, almost as if the edges were worn. I quickly pulled my hand back and said, “ohh its probably just dirty”. I ran to my desk and took a close look at the stone. To my shock, it did actually look worn as if someone took sandpaper to it. I was so embarassed! As soon as I got home, I cleaning it and rubbed it and tried everything I could to get rid of that look. It was useless! The stone was worn and damaged beyond anything that I could have done to revive it.
I went to the betterthandiamond.com website to see the warranty info on how to get a replacement stone. To my surprise, there is nothing to be found. The Asha doesn’t seem to have a warranty. That just cant be i thought to myself! After reading Page after page on the claims of just how great their asha simulant is, I found it hard to beleive that they did not back their stone will a warranty. I called my finace right away and told him what had happened. He was also surprised and disturbed as he gave me this ring as his show of eternal love, but the asha stone could not even last 8 months.
I also want to note that I am not very active, or do many choores…etc so the ring was worn mildly at best.
My fiance called me back and said that he could not get through to them over the phone (i dont think they have phone support either) and that he had to email them.
A few days later, the horrible response came. NO WARRANTY!! Wow! what an utter dissapointment and shame to the company. They actually wanted not only almost for the stone to replace it but to charge us to remove and set the old stone as well. OMG, I thought I was going to faint in the worst customer service i had ever seen.
I went to go make a BBB complaint, but guess what! THEY removed the BBB Too!! The disgust worsened. It all made sense now. selll people a low quality CZ and don’t give them any warranty because you know the stone is garbage and will wear in months and remove the BBB so no one can complain about it. What a joke.
We feel so cheatead and ripeed off. How can you selll a product and not back it. Its a bit late in the game, but we did a search for “asha reviews” and there was the “rip off report” that my boyfriend has not seen at the time. That would of surely been a good find so he could have choosen one of the more reputable companies that does have a warranty and great BBB rating.
We are now looking to replace the worn useless stone. We do have a few options we noticed…and NO its not the betterthandiamond Amora Gem which most likely has the same false claims. I would stay as far away from this company as you can, nothing they say or do is credible.