(Closed) *%@King UPS/Fedex!!

posted 8 years ago in Legal
Post # 3
Member
10366 posts
Sugar Beekeeper
  • Wedding: September 2010

UPS broke almost every single one of my centerpiece vases, and refused to pay insurance on them. I also was an oceanographer, and we did a lot of research cruises out of remote ports. We sent over $40,000 worth of samples and gear via FedEX from Australia to Los Angeles and it ended up in Africa. Explain THAT one. All my samples thawed and I had to start over on my PhD project.

I have lots of other FedEX/UPS fail stories, but we’ll just say that they are neck and neck in my hate book.

Post # 4
Member
786 posts
Busy bee
  • Wedding: May 2012

@Dragonsus: I know someone that got their ring stolen that was delivered by UPS! It was an Engagement Ring but the sender didn’t require a signature. Apparently, there was someone following the UPS truck taking packages in the neighborhood…the nerve!

Post # 5
Member
10366 posts
Sugar Beekeeper
  • Wedding: September 2010

Oh! ANd I should add – want to guess what DIDN’T break in my wedding shipments? The glass you stomp on in a Jewish ceremony that is *designed* to break more easily. WTF?!

Post # 7
Member
197 posts
Blushing bee

I would check with the local police. We had presents stolen off our front porch a few christmases ago that UPS said were delivered. They were delivered but someone was following the UPS truck around town swiping packages off peoples door steps.

Post # 9
Member
786 posts
Busy bee
  • Wedding: May 2012

@Dragonsus: A lot of times they do not ring the doorbell. They just set the package and go, especially around this time of year when it is busy. Not all but some.

Post # 10
Member
197 posts
Blushing bee

yeah they rarely ring our bell. We had a package on the front step yesterday when I got home from work and my husband was home when it was delivered.

Post # 11
Member
684 posts
Busy bee
  • Wedding: February 2009

 Perosnally I don’t see how that is legal to just leave the package and not even ring the doorbell! Your pretty much saying “I really don’t give a crap about your package so if it gets stolen then its not my problem”. If they think that way then could you imagine what they are thinking when they handle the packages?

Post # 13
Member
2866 posts
Sugar bee
  • Wedding: September 2010

OMG I JUST had this conversation with UPS (so it’s not just Fed-Ex). My package which I paid for 2nd day shipping on showed in the tracking that it had been misrouted, and THEN when they tried to fix it they sent it to New Jersey and it said it was out for delievery.

So I called them and the girl I talked to CONFIRMED my address (so it wasn’t send to the wrong place) but couldn’t tell me where in New Jersey it was or if it would come to me or go back to the shipper. I was like “You have tracking numbers but you can’t tell me where my package is or where it’s going?!”

Needless to say it took more than 2 days to get and I was pissed.

Post # 14
Member
5093 posts
Bee Keeper
  • Wedding: January 2012

When I moved to Japan in the summer of 2008, I shipped a box of stuff to my new place via UPS.  I just plain disappeared.  It never showed up anywhere.  Never got anything from UPS; they blamed it on the USPS.

On my way back this summer, I shipped two boxes of very expensive pottery I bought in Japan.  I sent it through the Japanese postal service, and this time, I made sure to insure it.  I had to pay for it to be shipped by plane in order to insure it, and so it cost a FORTUNE.  I packed the crap out of those two boxes and wrote “Fragile” on them in both English and Japanese.  When I went to the post office here to pick them up, the lady came out holding the box, and I said, “Oh, that’s the ceramics.”  So, of course, she did the logical thing: she dropped my box three feet onto the table.  It turned out that about a quarter of all my pottery – about $400 worth – was shattered.  I tried to claim the insurance, but neither the US nor Japan would fess up to it.  Eventually the 90 day time limit ran out, and I was out $400 of pottery, plus the approximately $300 I spent to ship and insure it all in the first place.  I’m still so angry.

Post # 16
Member
10287 posts
Sugar Beekeeper
  • Wedding: October 2011

Oh boy, do I!!

A few years ago Fiance partnered with a wealthy business man to make some iphone apps. Fiance told said business man that he would need a few devises to test on since this was back when the iphone/ipod touches first came out (we had our own personal iPhones/iPod touches but we didn’t want to use those for testing). The business man (let’s call him Jim) purchased 10 (Yes, 10!) iPod touches and 5 iPhones and shipped them to us through DHL (that was his first mistake). At the time the touches and iPhones were super expensive so the total package was valued at close to $9000 (probably more with tax and junk).

We were told the box should be delivered on whatever date. Naturally, someone had to be home to sign for this package so I took the day off of work. Waiting… waiting… waiting… nothing! Their tracking system was apparently down so we were basically just relying on the word of DHL that the package would be delivered. After calling and giving them an ear full we’re told that they can assure it would be there the next day. So I take another day off. Waiting…waiting…waiting… NOTHING! I called DHL back and at this point I was a raging lunatic. Finally the tracking system comes back up and we discover that our package was LOST IN WACO, TX (we’re in NY). After they realize this, they contact the president of the company and his right hand man calls me personally. I explain to him what going on and he assures me that they will find the package. All while this is going on, Jim is pretty much ripping them a new one. They finally managed to find the box and put it on a plane so it would get to us the next day. On day three of me taking off of work for this shit I’m waiting…waiting…waiting… NOTHING! As you can imagine I was FUMING! Finally, at 10:30 that night I get a call from DHL’s president’s office. He tells me that the DHL truck is on its way to make the delivery and instructs me to open the package before letting the driver leave to make sure that everything is intact.

Fiance and I go outside to wait for the driver. We see the truck round the corner and they fly right past our house and continue down the street. FI’s in the middle of the street trying to flag the driver down and he ends up having to run to catch the truck. Finally the guy looped back around and dropped off our package. I was on the phone with the president’s office as I was checking the package. They apologized profusely but frankly, that didn’t make up for 3 days of lost wages and an unbelievable amount of stress. All they did was refund the shipping charges and credit Jim’s DHL account which will never be used since he vowed to never do business with them again. In the end we ended up with 15 new devices on-top of being paid to make the apps so it all worked out but boy was I one heck of a bitch for 3 solid days!

Moral of my story, don’t use DHL!

ETA: Holy moley thats long! Thanks for sticking around, if ya did!

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