(Closed) Kinkos advice, printing troubles

posted 9 years ago in Paper
Post # 3
96 posts
Worker bee
  • Wedding: February 2009

I think you should talk to the manager about this situation. Make sure to show them your original file.

I also used their service 2 week ago for my school report. When I got home, I realized that not only did they changed the font but my 7 page report turned into 8 pages. Unfortunately, I can’t do anything because I needed the report the following day. 

Post # 4
1078 posts
Bumble bee
  • Wedding: March 2009

If what they printed was not what you approved, then you should be able to get reimbursed for the paper, and get it re-printed.

I also had my invitations printed there. They did a trial print (it turned out exactly how I wanted it). However, when I picked them up the next day, the fonts and alignment were all wrong. The man said they pulled up the file on a different computer than he had used for the trial run, so it messed everything up. They reimbursed me for my invitation cost (so I could go purchase more), and re-printed them in the correct font and alignment.

However, if what they printed was what you approved, they may not be able to help you out.

Good luck!! 

Post # 6
13 posts
  • Wedding: December 2009

Eek. I really feel for you, but I’m not sure this is Kinko’s fault. I do a lot of design work for my job and one thing I know for sure is to ALWAYS convert your work to pdf before taking it to be printed. That way no one can adjust your design. You’ll also need to check your pdf file to make sure that all of your fonts registered (some do not work in pdf). Another design tip is to be VERY careful when dealing with Kinkos. Sometimes you’ll get a great staff person who really knows what they’re doing, but otherwise they can be pretty clueless. I guess it’s worth talking to the manager, but if it were me I would just suck it up as a lesson learned. Sorry!

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