(Closed) Kleinfelds… so, sooo disapointed :(

posted 8 years ago in Dress
Post # 3
Member
4001 posts
Honey bee
  • Wedding: June 2010

Aw man, that’s horrible.  I’m so sorry you had a bad experience!  I’d write to the store to let them know about your time there.  I hope they haven’t lost sight of who their true client base is.  And that just because the camera’s aren’t there doesn’t mean you shouldn’t be giving the brides the best service. 

Post # 4
Member
563 posts
Busy bee
  • Wedding: August 2009

I’m really sorry you had such a bad experience there!  Please don’t let it get you down.  I had a terrible sales consultant there too – she told me that she didn’t think I knew what I wanted.  A week later I found the dress of my dreams at Priscilla of Boston.  Just take some time before going to your next dress shop.  I actually found the service at the NYC Priscilla of Boston to be quite good – the consultants weren’t pushy, and they thought it was perfectly reasonable that I wanted to come back with my mother before purchasing the dress.

If you loved the Anne Barge dress, is it possible to find it online for less or to find a used dress?  I bought my flower girl dresses at RK Bridal, and it was half the price of the other shops.  There isn’t much service there, but it looked like brides could walk through the racks and pick out their dresses.  If you are an independent shopper, you might prefer that.  Just make sure to go during the week, since I hear it is a madhouse on the weekend.

 

Post # 6
Member
80 posts
Worker bee
  • Wedding: August 2010

Aww, that sucks!!!! Dianne has never seemed that nice.

I think Kleinfeld is all about your sales associate — I had a great experience there, but I could see how it could go downhill fast. If I had had Dianne instead of Debbie, I might have felt the same way.

I second the advice to search for the dress online/at other places. Kleinfeld might mark up more than other stores. Call Anne Barge’s HQ in Atlanta, and maybe they can help you out

Post # 7
Member
1982 posts
Buzzing bee

I agree with PP — Dianne never seems nice! — and you can find your dream dress online for less, if you don’t care if it’s used! I think if it’s the dress, you should try your best to search for it before giving up totally. Good luck!!!

Post # 8
Member
542 posts
Busy bee
  • Wedding: August 2010

I’m so sorry you had a bad experience.   When did it become so acceptable for salespeople to insult the people they are helping?  I’ve heard, read, and experienced similar stories about wedding dress shopping, and for all the hype the dress gets, you would think the people helping you would be able to make it positive all the way around.  I agree with others that maybe with a little bit of searching you might be able to find that dress with a better price.

Post # 9
Member
14186 posts
Honey Beekeeper
  • Wedding: June 2009

Wow that totally blows. Could you complain to Kleinfeld’s customer service? Not that I’d count it would get you far, but expressing your disappointment in someone specifically b/c they weoudn’t listen, were rude, and almost put you in tears really says something.

And I would DEFINITELY call around the other stores and see if they can work with you. Kleinfelds is a big name, after all, and a lot of what you’re paying for when you walk in there is the prestige of being there I think. Espeically since it’s a television show, too.

There is a store here in StL–Town & Country Bridal that sells Anne Barge dresses, too. And I’d TOTALLY keep an eye out for used dresses.

Post # 10
Member
1288 posts
Bumble bee
  • Wedding: June 2010 - Indiana Memorial Union

I’m sorry about your bad experience! But New York is enormous and has a ton of dress stores! I’m positive you’ll find one that can work with your budget.

If you’re interested in samples, there are a lot of online options too.

Post # 11
Member
3564 posts
Sugar bee
  • Wedding: August 2010

I would definitely call Kleinfeld’s; I bet they would give you another appointment with a different saleswoman, and who knows–maybe even throw in a discount. It never hurts to ask! I’m sorry you had a bad experience–I did as well. My saleswoman, Jacqueline, was completely uninterested in actually picking out dresses that would look good, and only interested in telling me that the ones I wanted to try on would look terrible. So don’t get her either!

Post # 12
Member
3564 posts
Sugar bee
  • Wedding: August 2010

Also definitely check out Wedding Atelier and Bridal Reflections–I had wonderful experiences at both stores.

Post # 13
Member
226 posts
Helper bee
  • Wedding: September 2010

I’d say call them and let them know about your experience. I’d be so disapointed too – if I didn’t get my dress so fast, my second plan was to fly out to New York and go see someone at the infamous Kleinfeld’s. I’d be totally crushed if I had the same experience you did. Utterly crushed.

Post # 14
Member
646 posts
Busy bee
  • Wedding: October 2010

Aww, I’m sorry you had such a disappointing experience!

I feel bad that all you guys didn’t like Dianne!  She was my consultant, and I thought she was fabulous and not pushy at all!  She even threw in a bigger discount because the veil I fell in love with was just over my budget and she got me a price that worked with my budget.

I would definitely call Kleinfeld’s and let them know what happened  You can get another appt with a different consultant.

Post # 16
Member
1956 posts
Buzzing bee
  • Wedding: June 2010 - Tannery Pond at the Darrow School

I’m sorry but the saleslady telling you there are no samples in your size was a big fat lie meant to try to get you to buy a regular dress! I bought my dress from a sample sale at Kleinfeld’s (although my consultant was wonderful) and it’s a bridal size 10.  So there ya go…

I’m SO sorry you had such a bad experience.  I would absolutely call back, explain what happened and see if you can make another appt with a different consultant for the next sample sale.  The deals are good, it seems like Diane is just a snot! But again, horrible that you were so upset after what should have been a fun, happy experience!

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