(Closed) Knock Off Dress Journey – Jasmine Bridal Shopposted 10 years ago in Dress
- 9 years ago
@Reeniero: My recommendation to you would be to speak (e-mail) Jasmines first and show them the dress you want to make. They will recommend what sort of satin to use. Different dresses use different types of satin.
I always recommend also that you get samples, then you know what you are getting – no surprises. The freight for the samples is a cost you need to consider as the cost of the actual samples is minimal. Jasmines will advise you well.
- 9 years ago
- Wedding: October 2013 - The Down Town Club, Philadelphia
- 8 years ago
I can’t speak for their gown because I haven’t gotten that far, but their customer service deserves a F-.
I found JBS here on the forum with overall positive review so I gave them a try.
Quote time: 9 days from the day I entered my info into their website
I was assigned to Malia who reassured me with “I will work with you to keep the dress under your $1000.” First she requested a photoshopped pic of the gown to show details about how I would like it. Of course, what I like was out of my budget so with each successive email modification along with a new photoshopped pic had to be given to their production team, even on small changes like removing 2 feet of train instead of 1. The end result was a bare dress with a sweetheart neckline and no train. Even with those modifications, the last quote from Malia was even higher than the previous because she forgot to add on the matching petticoat. Malia was giving me numbers, but wasn’t informing me of other options/different combination of service that would help me reach my goal. There were choice words the last email that she sent. That led me to seek help elsewhere.
Next I work with Kimmie. I decided to use premium craftsmanship with designer fabric on my gown to get it in the budget. By my calculation, it came out to be $867.09. I sent the calculation to Kimmie to be checked. She replied that there were other charges; her calculation shows $867.05 with BoA discount. The price looks great, I was about to agree until I show that there was a 30% designer fabric fee that was applied to the beadwork, sequin tulle, and a neckline modification. I asked Kimmie if these materials would be upgraded, because if they weren’t affected, why is the fee applied? To summarize Kimmie’s bolded response, she said it’s company policy to apply those fees; however, none of those items will receive an upgrade. I shouldn’t bargain/complain because I was already getting a Vera Wang gown at a discounted price. If I don’t like it, go elsewhere.
I am appalled at how JasmineBridalShop responds to customer inquiries. They don’t have logical explanation for their surcharges and they patronized the customer. One option that I’ve came up with to reach my goal of $1000 and have photo service with to simply remove the beadwork which would bring the cost down to $1008. Had JBS sales representative done their job and been polite about it, I could’ve had a gown and them another customer. As cheap as the $867 gown was, I can’t bring myself to work with and make profit for a company whom blatantly disrespect their customers. My personal thoughts are if it’s this bad BEFORE they have my money, it can only get worst once they have it.
Transcript of the original conversation for Bees who believed it’s all a misunderstanding.
- 8 years ago
- Wedding: September 2015
@eosin: This is ridiculous.
They didn’t even make you a dress, and you are pulling up every thread on them and bitching about their “customer service” when they informed you of their policies and told you to take it or leave it. I really don’t even get what you’re complaining about. You wanted a product, they named their price, and you are smearing them everywhere because you wanted it to be what, $30 cheaper?
What’s the saying? one bad apple ruins the whole bunch? The demanding, picky brides got us cut off from photo service and now we have people wasting the consultants time over things like this. I guess we’ll see how long it takes for Jasmine’s to stop selling direct entirely.
Where else in the WORLD can you get a custom pattern designed, cut, sewn from partial silk materials, beaded, ruched, and shipped to you directly in 10 weeks for $1000?
You figured out how to get the dress into your price range, but because the consultant didn’t suggest it you have been melodramatically posting about giving up your dream dress. I don’t think they could have ever made you happy, tbh.
- 8 years ago
It’s not what you say, but how you say it and Kimmie bolded response blatantly expresses the company’s disrespect for its customer. Seeing as you are quick to call others a bitch, you must be accustomed to rude behavior in your normal life therefore you don’t find it offensive. I do and it was the rudeness and subtle threat that the company will go wholesale soon so they don’t have to deal with pesky customers deterred my decision to purchase. You are entitled to your opinions and how you choose to spend your money. I chose not to invest mine in a company that gained fame through this forum then turn back and act like they are doing US the favor by allowing us to purchase their gowns. Good or bad, do you think they would have a business today if it wasn’t for picky customers?
This thread asked for customer’s experiences with the company whether it be good or bad. As for smearing them and being the bad apple that ruins the bunch, I assure you, one quick search on this forum will reveal that I’m not the only customer who have, have had, and/or is currently having issues with JasmineBridalShop.
After I ended my journey with JBS, I decided to go with designer Calvin Hiep, who is currently designing for celebrities and beauty pageants locally/internationally. Yes, I will pay well over the $1000 budget for his custom gown, but I know that he’s using quality Swarovski crystals, real silk material, accurate measurements with no added alteration fees, and he himself personally makes every gown that he puts out. I feel really good about my decision to go with Calvin because I am no longer trying to fit myself into a designer’s mold with a replica of their dress. Calvin picks fabric and draws up designs that hides flaws and accentuates good attributes. On top of this, I’ve been a long time fan of his and I finally get his autograph! He’s such a lighthearted, fun, and overall kind person to work with. He is a workaholic who is passionate about making quality garments and actually texts me at 3:30am to show me different fabric which suits my frame. That type of dedication is worth every penny. For the price that you pay JBS, you get a designer LOOK. For the same price here in the US you get better QUALITY in terms material and dress construction. It’s really a personal preference whichever way you go. I’m not the type of person who can stand being talked down to, so this cheap company personally wasn’t for me.
- 8 years ago
- Wedding: September 2015
@eosin: The thread was from a year ago. You intentionally bumped it, most likely from a search for all threads about jasmines, to make sure you got your negative word in there. The OP obviously doesn’t care about your opinion in the least since she has had 3 dresses for more than a year.
I’m glad you’re getting your “celebrity” dress. I did a quick search for the designer and finally found a website that references him, and it looks like by “celebrity” you mean “Pageant girls from Southern California.” If so, I hope he can make you the dress of your dreams. For less than $1000, because you deserve the best for the least cost possible. Capitalism at its finest!
You wanted top flight service at bargain basement price, and are pissed you didn’t get it. That much is obvious.
I don’t even have a dog in this fight– my dress is designer and I’m happy that way. I bought what I could afford and what I liked without worrying about such things. I just don’t think what you were demanding of jasmine’s and then openly criticizing them for is fair, and I think you imagined any condescension you attributed to them.
- 8 years ago
Correct, I intentionally bump a thread that seeked out JasmineBridalShop experiences whether it be good or bad because there’s no need to saturate the forum with a new thread. Even though it’s old, it’s still relevant because new brides are constantly doing research using old posts.
Calvin Hiep is one of 4 top ao dai designers in the world and his work had been proudly displayed on the bodies of singers, actresses, beauty queens, and models for the last 20 years of his career. He had a well known shop that still exist in Vietnam today, but wanted moved to the US to expand his business internationally. He unlike other designers, he does not need to promote his work or advertise himself anymore because everyone who even knows what an ao dai is, knows his name through his work with Asia and ThuyNga entertainment. The fusion gown that he’s creating for me is well over $1K, but the fact that he’s willing to make my gown is quite a surprise and honor for me. But he is very kind and goes out of his ways for his fans. Here you can see a simple design that he did for a charity auction being sold for $2K (http://www.youtube.com/watch?v=fhvsh6nhi5c). Here is his latest collection shown on VietFashionWeek (https://www.facebook.com/VietFashionWeek).
If by asking a company to clarify a surcharge without receiving a rude response is seen as demanding first class flight service, then you got me pegged. Vera Wang’s work can be found at David’s Bridal so if a trashy woman chose to wear her gown, does that decreases Vera’s prestige? So what if a pageant girls from Southern California chose to wear Calvin’s work? You can be ignorant about designers outside of your limited realm of fashion/ cultures; but please don’t belittle them based on your shallow “research” on google ok? Get the facts.
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