Post # 1
Yesterday my mom and I went to JCpenny for a sale and we ended up going into Sephora because I needed blush. Never in my life has a sales associate treated me the way this one did! I have worked in sales and would NEVER EVER treat a customer this way!
The first sales lady I had was nice, but didn’t really understand what kind of blush I was looking for (she kept showing me bronsers). The second lady seemed knowledgable, but was *too* smart. I told her I needed blush and I probably needed some loose powder for my face. She literally laughed at me because I didnt know what the difference between different types of makeup. I wear very little makeup (light eyeshadow, eyeliner, eyeshadow & blush) and I can’t even remember the last time I bought nude powder for my face…maybe 3 years ago? I wear it occationally for a more professional look to even out my skin tone (and I told her this)
The sales lady also said, “well do you you use toner?” I said “no, I don’t I dont wear a lot of makeup” Lady laughs like I’m an idiot ” why?” …. “because too much makeup makes me break out and I just want blush and powder” she laughs again. Seriously like WTF? I spent over 70 dollars on the blush and powder and she couldn’t be just a tad nicer about the fact that I know next to nothing about makeup??
I can’t even tell you how rude she was to my mom who was looking for coverup. She told my mom nothing she did would make the dark circles under her eyes go away so she shouldnt bother. Umm when you work nights for 20 years as a nurse to support your family you’re bound to look tired. THANKS BITCH you’re super helpful.
Am I really the only one that doesn’t know the name for all the different types of makeup and product?? Blah 🙁
Post # 4
@prettyinpink11: I’d call corporate and tell them your experience, they’ll probably compensate you in some way.
Post # 5
@housebee: Thats a good idea! I will look into contacting them! They deserve to know what type of people they have representing their company
Post # 6
@prettyinpink11: that is terrible! i’m so sorry that you had to go through that. i would’ve been absolutely pissed if i were in your shoes. i would definitely call their corporate offices and raise hell girl! and to answer your question, no… i’m clueless with brands and types of makeup. i just go with what works and call it whatever i think it’s called 😉 but it shouldn’t matter how much or how little we know about makeup, no one should be treated that way.
Post # 7
Wow! I would definitely call someone because that is beyond rude. Also what does toner even have to do with make up? That is skin care and yes they are related but she shouldn’t have even mentioned it. I am sorry she was rude to y’all.
If your mom is looking for cover up for the under eye circles, she should get a peach concealer, Bobbi Brown makes a good one.
Post # 8
Call and speak to her manager. I would.
Post # 9
I would of told her to shove her products up her *** and left
I hate autocorrect sometimes ugh try #3 at a appropriate comment
Post # 10
@prettyinpink11: Wow, so rude! I’d definitely make a complaint, don’t take it personally though she’s probably like that with everyone – she’s either bitter because she hates her job or she’s jealous of the fact that you’re pretty enough to go about your day with little to no make-up on! or both! Take your business elsewhere, you don’t need to deal with that!
Post # 11
@prettyinpink11: Unfortunately, the most effective way of telling salespeople this kind of behavior is unacceptable is to not purchase their products. If you have anything still packaged, I would return it and purchase it somewhere else – and THEN make a complaint. (And please, please, make this complaint because you were mistreated – not because you want ‘compensation’.)
Post # 12
@prettyinpink11: ugh I would def call and complain! That is so rude!! Nothing turns me off more than rude sales people. Especially when you are looking for something specific and need help. This just happened to me at Macy’s and it totally ruined what would have been a fun experience
I was at a nicer mall in my area ( has high end stores like Tiffanys, Louis Vuitton , Neiman Marcus ect) and I went into the Macy’s to buy a watch for Fiance
I was wearing just some athletic shorts ect and NOBODY at the watch counter came to help me after I was standing there for like 25 minutes. Then when somebody finally came by I ask to see a watch and the FIRST thing out of her mouth is “Thats $XXX dollars” and NOTHING else.
I told her that was actually under my budget. She then gave me very short answers to my questions and when I asked if she had any other reccomendations she didnt really give me any, and was just treating me like I was a kid almost.
I made sure when I decided on a watch later I had someone else check me out, as she was so rude and I didn’t want her to get commision (if they get it)
Post # 13
@prettyinpink11: That’s awful. I’m sorry you had to experience that, no customer deserves to be treated that way. She is there to answer your questions and guide you, not make you feel stupid. Contact the store manager directly. Corporate won’t bother with it.
Post # 14
Thank you all for your support!! 😀 I am definitely going to file a complaint with the company! No one deserves to be treated that way. I’m just baffled someone would treat a customer that way! I would never get a sale at my old job had I acted like my customers were unimportant.
Post # 15
- Wedding: June 2012 - Chapel of Flowers
@prettyinpink11: & this is why I’m afraid to go to stores like this and ask for stuff….
I’m so sorry this happened to you.
Post # 16
What a cow !
No you’re not the only one, I have very little make-up knowledge and I only use foundation+powder (a combo), some mascara and a little blush.
I use lipstick as a blusher LOL… just smear a little on and blend it into your cheek.