Post # 1
I know it is still wedding season in Florida, but I am surprised that I have had such a hard time getting a hold of a decent planner to be my day of coordinator. The wedding is in August, which is about as off season as you can get down here because it is so hot (of course our ceremony and reception are in doors).
I contacted a very reputable planner who has worked with my mom (a wedding photographer) who my mom says is brilliant. Unfortunately, she will be out of town on the big day. She reccomended me to someone who works for her. I called her and we had a nice conversation. She liked what I had planned so far and the money I have saved, she had my date open, and we really hit it off. She told me she would email a quote in a few days and to call her if I didn’t recieve it by a certain date. I called her after that date and she didn’t answer. I called her a week later and left a nice message. It has been about 2 weeks and I still haven’t heard from her. Not even a call or email saying she’s busy but will get the quote to me as soon as she can. Nothing.
Obviously I’m not going to hire her because that would be pretty dumb on my part to hire a planner I can’t even get a hold of. I just think it is so strange that she hasn’t responded. I have no explanation for it except for maybe a family emergency?
Have you had a hard time contacting your planner or other vendors?
Post # 4
Not my DOC, but my photographers. My photographers are fantastic, which is the only reason I’m putting up with their BS. If they asnwer my emails, they will answer one, but not the follow-up email if I have another question. I’ve had to call them to get answers. It sucks, but I think they are young (mid-twenties) and don’t know how to handle their exploding business. Its going to start turning people off at some point.
Post # 5
Yes, I wonder if they realize how it may impact their business. It makes me wonder if many vendors are this way or if I’ve just had some bad luck.
Post # 6
I couldn’t get venues to return my calls, when I was looking for one. If I didn’t hear back from them, I took them off my list of potential sites, but it was really frustrating because that eliminated so many places. I can’t believe that so many vendors don’t return calls to people who are trying to purchase services.
Post # 7
We’ve had no problem, but we’ve contacted people for quotes and information by e-mail. It gets the fastest response and we like the paper trail.
Post # 8
All the venues on our shortlist include a DOC, so not that exactly, but I did cut one venue because they wouldn’t return my calls. I left 3 voicemails and sent them an e-mail and they never replied, so I’m not going to have my reception there. If they won’t get back to you when you’re calling to ask about spending money with them, what are they going to do once they have your money?
Post # 9
Nope. If I don’t hear back at all (even if it’s an “I’m swamped and will get back to you” email), then I cross them off my list.
Post # 10
It’s the middle of wedding season now so I do think vendors take longer to get back to people. However you are being reasonable she should have been in contact sooner and considering the fact that your wedding is coming up soon I think you should be a priority at this point. I would make other plans you waited long enough.
Post # 11
I don’t understand how vendors get away with this. NO OTHER BIZ would even come close to being able to do this. Yes, I have had prolems with reaching some of my vendors. My caterer, however has been AMAZING and as soon as I get married and taste the food, I am hoping to write a glowing recommendation here on the bee because he is just, totally astounding.
Is there any way a friend or relative could assist you with some of the coordination th day of? I considered a wedding planner as well, I hav a lot of little details that need to be executed at certain times, but I talked with my bro who is the Emcee…and it kinda made sense after discussing for him to help out with that.
Good luck !!!!
Post # 12
Thank you ladies – it’s nice to know that I’m not the only one who’s experienced this.
Post # 13
Update – I emailed the planner A, who will be out of town for our date to ask for timeline advice (she said I could call her anytime for advice and she’d be happy to help since she knows my mom). I also mentioned that the planner she recommended, T, never responded to my phone calls. She contacted T and was told that T sent me an email after I left the voice message. It turns out that other planners I contacted sent me emails that I never recieved. If it were just T that claimed the email didn’t go through, that would be one thing, but obviously there was a real problem with my email. I decided to go with T because I know that A is a true professional who wouldn’t employ T if she weren’t great at what she does. She’s been answering phone calls and emails promptly, and we have our first consultation next week.
Thanks for all of the advice ladies! This site can really be a life saver 🙂
Post # 14
sounds like it worked out nicely