- 6 years ago
- Wedding: June 2002
Recap for those just tuning into this saga: Hubby insisted on upgrading my wedding set for our 10 year anniversary. We got married super young and he has ALWAYS said he’d upgrade my rings at our 10 year. We went to Jareds…. and had a million issues. Every time something would go wrong, Id take it in, theyd act super surprised and swear it was fixable, theyd “fix” it, which always meant fixing the issue at hand but adding another issue. (Like the prongs were scratched so they fixed the scratches but in doing that made one of the prongs too short, and it stuck up and caught every thing.) I finally got the manager and head jewler involved and they immediatly put the blame on me, stating I purchased a diamond too big (1 carat Radiant) for the bridal setting (Two 2mm bands). That I should never have purchased the ring without speaking to the jeweler first, that the salesman doesnt work on jewelry, I shouldnt take his word for it, etc. Pro blame game players here. So I called customer care, they authorized an exchange of the setting to one suitable for my stone. We went in to a different Jareds store, I wasnt thrilled with any of their other settings, and I wasnt interested in upgrading, I wanted to do as even a trade as possible. We called customer care and asked about a return and they said Absolutely not, I could keep the old set or exchange it, but in no way would I be getting any money back.
NEW UPDATE** The manager at the 2nd store told me that I could exchange out the setting and stone, essentially getting an entirely new ring. I asked about picking one from their online diamond selection, and she said sure. So I sat down and looked at every.single.round.diamond with a GIA certification from .70 to 1 carat on Jareds website. Ideal cuts only. I used the HCA calculator from Pricescope to enter all the specs and made a chart of the findings. I noticed that most of the stones were getting scores in the 4-5 range but a few were getting in the excellent 2 or below range. I cross referenced Jareds diamonds with some of the diamonds on James Allen and was crushed that the Jareds diamonds had a signifigant markup.
Then I saw a diamond that looked so familiar that I pulled back up the Jareds website and checked the GIA cert number and realized it was the same exact stone. On James Allen it was a Hearts and Arrows cut, on Jareds website it was just marked “ideal cut”. It had a HCA score of 1.4. It was an .81 carat round, but according to the measurements, it facedup the size of a .84. And…..it was cheaper on the Jareds website. ?! I guess because it was Hearts and Arrows James Allen wanted to charge more? It had an idealscope imagine available on James Allen so I was able to check that out. It was an SI2, so I chatted with a James Allen rep, who went and checked the stone for me and told me that it was a beautiful SI2 and that it would be eye clean once mounted (a small wisp near the edge that could be covered with a prong.) So I wrote down the numbers for that stone and went back to Jareds. The manager ordered it and it came in yesterday. Its completely eye clean, I had to use the microscope to find the wisp, and believe me, I was looking hard for it. So I looked at more settings and went with a plain solitaire setting for the e-ring and a 1/2 carat wedding band. It ended up being veryyy close to my original total, and I feel like I really came out with a better diamond. I was soooo nervous picking it up today, I really felt like I was going to throw up, just imagining what would happen if I got it and it was messed up like the other one. But it was excellently set. Everything is symmetrical, everything looks correct. I still cant see the wisp.
So all in all, Im ok with the whole shebang. If I had to do it over again, Id tell the hubby NO WAY on an upgrade because its been such a pain in the butt, but his heart was in the right place and there was no way of knowing we’d have such a bad experience. I cant say Id ever recommend Jareds to anyone else, but atleast I did get a nice ring in the end, and I do feel confident now knowing that if I have any issues, there is a manager there who cares and a jeweler who does good work.
Pic below, ignore weird relections in the Engagement Ring band, and my awesomely flattering bathroom lighting. 😉