(Closed) Laughing at inappropriate times…{venty rant}

posted 5 years ago in Career
Post # 3
Member
9916 posts
Buzzing Beekeeper
  • Wedding: June 2013

Maybe call him out on it.

So the conversation would go like this:

him: “This girl is calling telling me her dad died -laugh- what do I do? -laugh-“
you: “Why are you laughing?  Are you joking?”

What would he say to that?  Or say, “When you laugh like that, it makes me think that you don’t care about the bad things that are happening to people.”

Post # 5
Member
1420 posts
Bumble bee
  • Wedding: September 2014 - Turf Valley

That is extremely inappropriate in a customer service job, especially an over-the-phone CS job.  I support a Help Desk (I do not take the calls), but is there a way you can report this behavior to a team lead and/or supervisor?  Perhaps state that you are concerned for the quality of care the customers from gigglepants are receiving?  Perhaps request a QA on his calls?

Post # 7
Member
1420 posts
Bumble bee
  • Wedding: September 2014 - Turf Valley

@Hiroshyma: That’s so odd that the lead and floor manager haven’t (presumably) done anything about it.  My desk is super strict with customer service… That guy would have been out in a second, or at least moved to emails.

Post # 10
Member
6394 posts
Bee Keeper
  • Wedding: September 2011

Could it be nervous or just awkward laughs, or is he like, cracking his ish up? I’m super awkward socially, and one of the ways I hide it is by laughing a lot. I’ve definitely missed when it was time to go from slight laughter to sympathetic “aww”s. 

Post # 11
Member
2755 posts
Sugar bee

@hiroshymatetrastar:  Just to add a thought in here…

I have this weird habit of smiling and/or laughing when talking about REALLY difficult things such as death or trauma. I don’t know why and it’s extremely embarrassing, but it’s been a natural reaction my whole life. This might be what your coworker is dealing with – yes, it sucks, and yes, he should probably get some help to figure out why but it might not be him being a heartless asshole.

I know there have been times where I’ve talked about the deaths of friends/family members and felt myself smiling and my heart constricts with total fear and revulsion at myself for reacting like that. But I just do. I also tend to smile or laugh when talking about trauma I’ve experienced – which my therapist pointed out to me a couple of months ago. It’s a weird defense mechanism, I’ve read.

Post # 12
Member
2783 posts
Sugar bee
  • Wedding: August 2012

Some people laugh when they’re uncomfortable…..maybe that’s what he does? I doubt he could actually find those things funny. Maybe he just doesn’t know how to approach certain situations, and is uncomfortable (or socially awkward), so that’s how he handles it?

Post # 13
Member
3942 posts
Honey bee

It sounds like nervous laughter. I had an employee come see me after he was hired to let me know he has a nervous laughter (he had gotten some weird looks from co-workers) and he wanted me to know he is already aware and working on it.

Post # 15
Member
6015 posts
Bee Keeper
  • Wedding: March 2012

what an ass hat.  I realize there are sometimes you don’t know what to say, but he is of adult age, ….. not that he may be/not mature .. but still dammit.  You know NOT TO LAUGH.  Can you fire him?  Or get him fired or … 

 

just point AT HIM and laugh when he walks by you

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